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Heating and Air Conditioning
Service Plus Heating, Cooling , Plumbing & ElectricReviews
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromDebra B.
Date: 01/16/2023
1 starDebra B.
Date: 01/16/2023
If I could make this company a zero I would. Stay away from this scam of a company. Was quoted $79 to install part for water heater which was shipped directly from mfg to me. When tech arrived he said thats not your problem before he ever looked at water heater. He installed part and it worked until he left. Called back said I didnt want same tech. But he showed up at my door and said.. You got me even though you requested me not to come. I wouldnt let him in and have been calling office to talk to owner like website said. Hes never in I only wanted the over charge of $179 back. Well owners never been in office since 12/28z Ive called 6 days and each time Im told hes on vacation and he takes them a lot.Apparently with the overcharge! Only wanted back what was fair, Im disabled and that money was not extra. I had to borrow so I could have hot water. Even still today they wont address.
Service Plus Heating, Cooling , Plumbing & Electric
Date: 04/14/2023
*****, We are very sorry for the late response to your review and are saddened to read that you left our company with such a bad perception of it. Our focus is always to do what is right for the customer. If you would like to speak to us further to express your concerns, we would be more than happy to speak with you. Call us at your convenience at ************Review fromElizabeth T
Date: 01/10/2023
1 starElizabeth T
Date: 01/10/2023
Service Plus Home Warranty Claim On 12/26/22 I woke up to water in my home I called Service Plus Home Warranty 4x's to notify them but no one answered. I went on the site entered a claim that same day right after I called. I was concerned and didn't want further damage or more pipes busting. I am disabled my husband 67 yrs old. We waited but no one called, texted or emailed us. We had no choice but to call emergency for plumbers hours later finally got emergency help. Plumber had to bust open the wall to find where the water was coming from. 2 pipes busted. He stated that if we don't take care of this lots more damage can occur and pipes needed to be repaired. So we had no other choice but to get it done. Charged close to $900. This does not include the wall and damages from things that were on the floor, in the closet, etc , We waited for Service plus 24 hrs later because we still hadn't heard from them. Then we received a call after I called about a technician coming over to access the issue and fix it. I had spoken with Service plus submitted receipts and pictures after they told us to fill out a reimbursement form. I noticed that when I went in the site to send receipts that it stated claim closed. what? I was in distress to see that they closed the claim what is going on? So I called and they told me to still submit it . Ok so I did then I received an email stating that I was supposed contact them first and because I didn't that I am wasn't going to get reimbursed. Why did they tell me to fill it out, send receipts and I even sent mine pictures. They were putting on a show they kept saying I didn't contact first but I did. I have a call record log and the claim that I submitted before we had emergency plumber come to our rescue because Service Plus Home Warranty didn't respond until 24 hours later after I called again. I want this resolved please help. They are scamming seniors citizens and people who are disabled that is so cruelService Plus Heating, Cooling , Plumbing & Electric
Date: 04/14/2023
*********, We greatly apologize for the late response to your review. Our focus is to do what is right for the customer and we would like the opportunity to address any of your concerns. If you would like to speak to us further, we would be more than happy to speak with you. Please call us at your convenience at ************Service Plus Heating, Cooling , Plumbing & Electric
Date: 05/03/2023
*********, It appears that your post was meant for Service Plus Home Warranty. We are Service Plus Heating & Cooling in ****************. Would you mind removing your review since it clearly doesn't represent an experience you had with **? Thank you!Elizabeth T
Date: 05/03/2023
I deep apologize for confusing Service Plus Heating, Cooling & Plumbing ************** fir Servicr Plus Home Warranty. Please remove this from BBB.Thank youReview fromLarry B
Date: 12/22/2022
1 starLarry B
Date: 12/22/2022
Hi this company call me to see if I wanted to get a free hot water flush. So I said yes and they come out to my home. And the first thing the men did was go under my kitchen sink and he unloosened something or titan something I do not know. Then he went to my water tank and flush it but not the normal way he put the water hose in to my washing machine drain, and we ask him if that was the way to do it and he said yes and proceeded to do what he was doing. When he got done and left my home we tried to turn on kitchen sink it did not work at all so. I call them and they sent the man back out to my home. And the men said the it was not something that he did and that it was my stop water valves. Then he said I had to pay the $79 for him coming back out to my home so I called them and they side that I have to pay it and he will not fix the problem. I changed out my water stopers and that did not fix it so I called them back and they side that they can not help me so I do not know what to do about it.Service Plus Heating, Cooling , Plumbing & Electric
Date: 04/14/2023
*****, We greatly apologize for the late response to your review. Please know that we take your concerns very seriously and would like to address any unresolved issues with you. Please call us at your earliest convenience. ************Review fromKaren B
Date: 09/24/2022
1 starKaren B
Date: 09/24/2022
Hello,There was a water leak in my two-story home that affected my garage ceiling. This company came to my house--on time, both were professionally attired to evaluate the situation. I was informed that the charge would $140.00 for them to remove the damaged ceiling and insulation in order to clear the way for them to find the cause or origin of the leak of which I agreed to (service charge run would then be omitted since they are doing repairs). I agreed to this amount. Quickly, they discovered the cause which was a tiny crack in PCV pipe. (no mention of cost to replace). They piece was replaced and I was given a bill for $975.00 for less than an hour of work (that info is obtained from their invoice).I have spoken to office personnel regarding my concerns that I never authorized repairs for a bill of this much nor was I informed and couldn't make an informed decision. I would have never consented to this costly amount once it was determined as to where the leak source was. I have emailed the manager and his reply was a copy of my bill. (duh!)Never in all my life have I ever filed a complaint with the BBB but this is excessively overcharged, and I am a senior citizen.What I would like to see come from this filing?....an apology, a refund in the amount that would have made this a fairer charge for services rendered and acknowledgment that they need to be better about informing their customers what the cost are going to be up front.Thank you,KBService Plus Heating, Cooling , Plumbing & Electric
Date: 04/14/2023
*****, We greatly apologize for the late response to your review. Please know that we take your concerns very seriously and would like to address any unresolved issues with you. Please call us at your earliest convenience. ************Review fromL. W.
Date: 07/08/2022
1 starL. W.
Date: 07/08/2022
Lack of professionalism and quality workmanship. Spent 6.5 hours at my home installing gas water heater, broke a vase and a hanging flower basket on porch and left without lighting the pilot light. Manager/owner never reached out to me and salesman ***** tries to bully and intimidate you after his negligence.Service Plus Heating, Cooling , Plumbing & Electric
Date: 07/14/2022
Hello ****, Please know that we take this review very seriously and we would really like the opportunity to look into what transpired and speak with you further. Please call us at your convenience at ************L. W.
Date: 07/14/2022
One week later and no one from Service Plus has reached out to me. Again very little to zero professionalism.Review fromPaula N
Date: 06/28/2022
1 starPaula N
Date: 06/28/2022
If I could give negative stars I would! Stay AWAY from this business!We paid $20,000 for new HVAC and a mini split. First of all - appointments are not EVER kept! Managers never call, even when the front office schedules the call. 4 technicians and the mini split is still not fully repaired. Technicians left a hole in our garage wall, quality control come out and fixed it. A month later we started to see water on our bedroom floor (upstairs) and down our kitchen wall (downstairs). The technicians did not install the drain plug correctly on our mini split. The water damage this created has left us with needing new floors, walls, outside wall, insulation, and paint on 2 floors of our home. Service Plus - mini split has had 4 technicians - still is not fixed - we have waited 2+ weeks to get someone to come make the correction - again we had a "first" appointment - text, no technician coming today, this is for an appointment made 10 days ago! Managers are supposed to call back, we never receive a call. We have tried to be kind and patient...our patience is running very short. We have not gotten any apology, no offer of some type of refund for $20,000 that is literally running down my walls. Here is a thought...the owner of this business should show up - see what "customers" have to deal with, and let us know our hard earned money spent was not a scamService Plus Heating, Cooling , Plumbing & Electric
Date: 07/05/2022
Hello *****, Please know that we take your review very seriously and we would really like the opportunity to look into this and speak with you further. Please call us at your convenience. ************Service Plus Heating, Cooling , Plumbing & Electric
Date: 07/07/2022
Hello *****, Please know that we take your review very seriously and we would really like the opportunity to look into this and speak with you further. Please call us at your convenience. ************
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