Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I built a home through your company in 2019. I recently found that some mouse got into our attic due to failure of installing drip edge. Since it was emergency I had a drip edge installed for $5,500. Drip edge is part of building code since 2018. I believe your company should pay that money back to me. I have money receipt. The 2018 International Residential Code (***) and the 2018 International Building Code both require drip edges at the ***** and rake edges of shingle roofs. The relevant code section in the *** is R905.2.8.5.

  

  Business Response

  Date: 04/15/2025

  Dear Better Business Bureau,
  
  Thank you for providing Fischer Homes the opportunity to respond to Mr. ******* concern. 
  First and foremost, our objective is always to exceed the expectations of all our customers when it comes to customer satisfaction.  T
  hat is certainly our objective here as well.  We believe that delivering great customer experience starts with providing a quality home 100% complete at closing, which includes building to local codes and our manufacturer specifications.
  
  Following further investigation, we have confirmed that IRC Code R905.2.8.5 did not go into effect until December 26, 2019. The home in question closed on July *******, prior to the implementation of this code. Therefore, the installation of a drip edge was not a code requirement at the time of construction, and not part of our building specifications.  As such, any future installation would fall under the responsibility of the homeowner.
  Furthermore,Fischer Homes was never contacted to investigate the reported issue or given the opportunity to address and cure any potential installation concerns, as is the standard procedure.
  
  Thank you again for allowing us to respond to this matter.  
  
  Fischer Homes, Indianapolis

  Customer Answer

  Date: 04/19/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** ******

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Social worker requested ****** house at the ********** VA stay for my self and my mother and service dog. From the start it was an issue because ******************* started asking questions about the service dog and documents. **** didnt understand the info he received and asked for more documents regarding the service dog. I received a email from him stating my mom couldnt bring her dog. So my mom came late WITHOUT her dog and we notified him Monday night via email and Tuesday morning in person. Which rt after I was scolded bout bringing an unauthorized guest that they actually knew the whole time about.

  

  Business Response

  Date: 08/29/2024

  Dear Better Business Bureau,

   

  This person is not a Fischer Homes customer and the complaint is not related to us.

  Please remove this complaint from our system.

   

  Thank you,

   

  Fischer Homes 

  Indianapolis

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction:Initial Contract and $4730 Deposit: 01/03/2024 *********** Appointment and $51,178 Payment: 01/18/2024 Amount Paid Total: $55,908 Nature of Dispute:We contracted Fischer Homes to build a custom home, using their lender, Victory Mortgage. Our initial approval was based on preconditions that were not achievable, specifically the sale proceeds of our current home.Details:On 01/03/2024, we put down a $4730 deposit to secure a lot with Fischer Homes, contingent on preapproval from Victory Mortgage. We were informed by our mortgage counselor, *********************, that an additional $51,178 would be needed at our design appointment on 01/18/2024. We were assured that securing a short-term loan from AMEX, to be paid off by our HELOC once available, was acceptable.Our home, appraised at $425,000 by PENFED, was to be sold to cover remaining costs. Despite ****'s assurance and preapproval, issues arose when our condo struggled to sell, prompting us to explore alternative financing options. We learned from other lenders, *********************** with MJW Financial and *************************** with ****** Mortgage, that even with our condo sale, our approval by Victory Mortgage was unattainable without a co-signer. Victory Mortgage incorrectly listed our sale proceeds at $350,000, ignoring the actual appraised value and our financial obligations.Resolution Efforts:We requested a refund of our deposits from Fischer Homes, given the unrealistic preapproval and financial misrepresentations. Fischer Homes offered to credit our deposit towards another build, but no suitable locations are available. We seek a refund of $51,178 as this amount was deposited based on the misleading preapproval.Advertising and Communication:All agreements and communications were facilitated through Fischer Homes and Victory Mortgage representatives. The misrepresentation of our financial situation has caused significant distress and financial strain.We appreciate your assistance in resolving this matter.

  

  Business Response

  Date: 07/22/2024

  Dear Better Business Bureau,

  The customers conditional pre-approval was based on them selling their condo and using the proceeds to not only pay off the mortgage but alsoother financial liabilities.
  The Loan Officer on the file used estimated net proceeds of $350,000 based on the conversations that he had with the customer. Which was also listed on the 1003 that our customers signed on January ********. 
  
  At the time of conditional approval, the borrower qualified using the customers income with *************** and executing the payoff plan that Victory and our customers put together. They were given every opportunity to address their default status.
  
  They did not list their townhome for sale until about a week before the deadline to sell and close on it. Their realtor admitted that they were attempting to avoid a double move which put them at a disadvantage in selling their townhome and meeting the loan conditions. They made no price reductions and displayed a lack of effort in selling the townhome.
  Fischer Homes extended the default grace ****** by thirty days to give them an opportunity to resolve their default status, but they still could not resolve the matter. The first time our customer mentioned any concern about the conditional approval was when they could not sell the townhome in time.
  
  Fischer Homes fully constructed the home that was contracted and signed for by our customer. All our investments will now be on a Market Home with selections made by the customer, not our Design Team. The cost to have a home like this on our books will far exceed the deposit collected. Fischer Homes created the necessary documents that were executed by our customer to protect our business from this type of loss occurring.
  
  The offer to put the deposit amount towards another build was generous and not always extended when a home has been fully constructed.
  
  Please see the attached documents.
  
  Regards,
  
  Fischer Homes
  Indianapolis

• Initial Complaint

  Date:05/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a new home built in the ********** neighborhood in ********** and closed in October 2023. During our pre-closing walkthrough ( 3 hours before final closure) we noticed and identified there was severe settling in the front yard creating a 6ft long/3ft wide/ 8inch deep trench in our front yard. The field manager explained this was normal due to settling from the rain and digging that occurred from the plumbing of the new home. He assured us this would be corrected and once settling had finished and this would be backfilled with new dirt/sod. Since October I have followed up numerous times and while there is never a disagreement this was a pre closing item for correction we keep getting excuses while I see other new builds on the streets getting their sod installed. I have yet to receive any communication not initiated by me and we are now 7 months in with no resolution. Seems extremely shortsighted for Fischer to fail to finish their agreed upon work ($50 worth of sod and dirt) after we have purchased a $700k home. Next steps I will contact an attorney if not corrected very soon.

  

  Business Response

  Date: 05/09/2024

  Dear Better Business Bureau,
  Fischer Homes has discussed this matter with the Field Manager that built the home, and his response is as follows.
  There was a settlement area that was noticed in between the pre-closing walk through and the closing. The field team did add some soil and replaced the sod at that time. Not long after the customer did tell one of our punch-out associates that there was additional settlement occurring. Unfortunately, it was during the months that yard repairs are placed on weather permit status and could not be performed. Our associate should have informed him to enter this request into the Fischer Homes Homeowner Warranty portal, but apparently that did not take place.
  Now that its spring and yard repairs are possible, he requested it again to a field team associate, but it must be generated through the warranty portal for it happen. This was explained to our customer and ********************** is very willing to fulfill our warranty obligation, but we need everything to go through the system for proper tracking and trade partner payment.
  Once we receive the warranty request, Fischer Homes will make an appointment to review and address the settlement issue.
  Regards,
  Fischer Homes
  ***************

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/*****;We need your help. PLEASE help us, as we all aware of that Fischer Homes is the big fish in the ocean. We made the biggest mistake of our life times by purchasing newly built home from ficsher homes. All the issues started right after closing date which was dec 30th 2022. We paid high price for a cheap quantity material provided by ficsher homes. Long story short we have been dealing basically everything they have done wrong how the house was built. I will list some of the items to make short.1 bad flooring.2 cracked kitchen and master bedroom bathroom counter tops.3 gas leakage in kitchen area that is atlest fixed for now.4 all floors making squeeky noises.5 they made our back yard like a Desert. My 7years old got hurt while playing soccer.6 cheap quantity windows they provided us. lots of cold air coming into the house.7 sump pump lane is not buried correctly.8 roof top needs attention terrilble roof work they have done.9 toliets gettting clogged alot. asked them to fix the issues, unfortunately they want me to pay for it. it should be covered in the warranty.10 driveway they bulit which is super terrible its like my cars are parked on the mountain.its not the end. I had to pay for repairs to get my vehicles fixed which was damaged due to parking at mountain driveway they built us.We really need your help! please help us! please! please! please!Thank you for your time and effort.

  

  Business Response

  Date: 12/19/2023

  Dear Better Business Bureau,
  
  Fischer Homes has reviewed and researched our customers concerns with our ************* Manager and his answers are as follows:
  

  The homeowner had appliances moved in that tore the sheet vinyl. I explained to the homeowner that this item would not be covered under warranty as this was not due to Fischer Homes. The homeowner felt as though Fischer Homes should cover this item caused by the appliance company they hired. 
  
  There is one chipped in the island. The chip is on the inside ledge of the island sink where dishes are put. I explained to the homeowner that I would help them out and take care of this item for customer satisfaction. I also took the time to explain that this item more than likely happened when dishes were being put into the sink and the edge was hit causing the chip, so they would not continue to chip the island. Again, I did explain to them, although this was customer damage, we would help the homeowner out for customer.
  
  The backyard is a starter yard. They want Fischer Homes to pay for sod or maintenance for grass. The homeowner had a patio installed post-closing and this caused damage to the yard. There is some settling from the sump line, and I told the homeowner we would address and fix the settlement. 
  
  The homeowner said they could not lock the windows. I was able to lock the windows with the homeowners. I thoroughly explained the operation of the windows to help them understand how they operate.
  
   (Roof top needs attention) - There are no specific items for this other than their opinion. I told the homeowner I would have our roofer out to walk the house for customer satisfaction.
  
  The toilets are the government regulated 1.6 gallons of flush water. If this is the first time having this regulation, it takes a little getting used to. We offered to camera the one toilet that has been clogged, but we also conveyed that if the clog is from homeowner objects that shouldnt be in the toilet drain system, then the camera and resolution cost would be their responsibility.
  
  The home sits higher than the neighboring house so the driveway is slightly steeper but is not bad at all. The homeowner wants Fischer Homes to replace the driveway. I told the homeowner that the elevation of the house dictates how the driveway is and there isnt a way to change this.
  
  Thank you for allowing Fischer Homes to respond to this matter.
  

  
  

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did provide evidence these only few i wish i could invite the whole bbb members for lunch at my house. how fischer homes builder ruined my newly built home. They charged us ridiculous high prices for very cheap quality material they have used. the vinyl sheet is very cheap. island was replaced by fischer homes cause it had cracks on closing date. that chipped occer right after they made exchange to the island. backyard was not properly installed by fischer homes. we never installed anything after closing. only circle thing on the grass was damaged by us. we put a small pool for the kids in summer time. sidings of the house terribley damaged. terrible cheap windows installed by fischer homes! its super cold as always.. higher elevation of the house they should have either told us or warned us before they started building!! I have paid $1768.89 for the repairs to my vehicle caused by parking on the driveway. there many more problems in the house. fischer homes ruied our dream home!!!!

  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  **************

  
  

  

  Business Response

  Date: 01/05/2024

  Dear Better Business Bureau,
  
  Fischer Homes has reviewed and researched our customers concerns with our ************* Manager and his answers are as follows:
  
  The homeowner had appliances moved in that tore the sheet vinyl. I explained to the homeowner that this item would not be covered under warranty as this was not due to Fischer Homes. The homeowner felt as though Fischer Homes should cover this item caused by the appliance company they hired. 
  
  There is one chipped in the island. The chip is on the inside ledge of the island sink where dishes are put. I explained to the homeowner that I would help them out and take care of this item for customer satisfaction. I also took the time to explain that this item more than likely happened when dishes were being put into the sink and the edge was hit causing the chip, so they would not continue to chip the island. Again, I did explain to them, although this was customer damage, we would help the homeowner out for customer.
  
  The backyard is a starter yard. They want Fischer Homes to pay for sod or maintenance for grass. The homeowner had a patio installed post-closing and this caused damage to the yard. There is some settling from the sump line, and I told the homeowner we would address and fix the settlement. 
  
  The homeowner said they could not lock the windows. I was able to lock the windows with the homeowners. I thoroughly explained the operation of the windows to help them understand how they operate.
  
   (Roof top needs attention) - There are no specific items for this other than their opinion. I told the homeowner I would have our roofer out to walk the house for customer satisfaction.
  
  The toilets are the government regulated 1.6 gallons of flush water. If this is the first time having this regulation, it takes a little getting used to. We offered to camera the one toilet that has been clogged, but we also conveyed that if the clog is from homeowner objects that shouldnt be in the toilet drain system, then the camera and resolution cost would be their responsibility.
  
  The home sits higher than the neighboring house so the driveway is slightly steeper but is not bad at all. The homeowner wants Fischer Homes to replace the driveway. I told the homeowner that the elevation of the house dictates how the driveway is and there isnt a way to change this.
  
  Thank you for allowing Fischer Homes to respond to this matter.
  
  
  

  Customer Answer

  Date: 01/16/2024

  Hello BBB,

  Well Fischer Homes did fixed minor issues.

  Some of the work was left out due to rush rush work situation to my knowledge. Also the personal from Fischer Homes should have walked with me to show what they have fixed which was not done. I guess they were too busy making fun of our house! Photo shows how could they leave on nail on the step while fixing the flooring issues.kids can get hurt really bad!!! Nail is still there they need to fix soon as possible. Additionally we have been dealing with orange gas fames on and off. Called Fischer Homes for help they told me to contact GE which i did and GE told me to contact Fischer Homes they should resolved the issue. Outside of the house trimming still needs paint job they left out. Top of it water leaking started again in kitchen area stovetop hood 1/15/2024. Same issue we dealt after closing of the house dec 30th 2022. Fischer Homes did fixed issue than but it does needs attention now. Most importantly orange gas fames needs to be fixed right alway. Also Fischer Homes needs to fix the driveway of our house. We can't afford my vehicles repairs due to parking on the driveway. Terrible job done by Fischer Homes!!! BBB Please help.

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Hello BBB,

  Well Fischer Homes did fixed minor issues.

  Some of the work was left out due to rush rush work situation to my knowledge. Also the personal from Fischer Homes should have walked with me to show what they have fixed which was not done. I guess they were too busy making fun of our house! Photo shows how could they leave on nail on the step while fixing the flooring issues.kids can get hurt really bad!!! Nail is still there they need to fix soon as possible. Additionally we have been dealing with orange gas fames on and off. Called Fischer Homes for help they told me to contact GE which i did and GE told me to contact Fischer Homes they should resolved the issue. Outside of the house trimming still needs paint job they left out. Top of it water leaking started again in kitchen area stovetop hood 1/15/2024. Same issue we dealt after closing of the house dec 30th 2022. Fischer Homes did fixed issue than but it does needs attention now. Most importantly orange gas fames needs to be fixed right alway. Also Fischer Homes needs to fix the driveway of our house. We can't afford my vehicles repairs due to parking on the driveway. Terrible job done by Fischer Homes!!! BBB Please help.

  
  Regards,
  
  **************

  
  

  

  Business Response

  Date: 01/19/2024

  Dear Better Business Bureau,
  
  The Fischer Homes ************* Manager has been to the home multiple times to do whatever he can to please our customer. He arranged the ** service, performed all requested warranty obligations and explained that the driveway is part of an engineered plot plan for the home. Fischer Homes cannot create a flat driveway, the top of the curb and the height of the garage slab dictate the the pitch of the driveway. 

  Fischer Homes strives to maintain its high customer satisfaction rating, but we're unable to accommodate our customer's request to flatten the driveway. The customer has indicated to the ************* Manager that this matter is his real issue and reason for the BBB submission. 

   

  Regards,

   

  Fischer Homes 

  Indianapolis

  Customer Answer

  Date: 01/22/2024

  Hello Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  Fischer Homes care manager has been to our house multiple times due their own mistakes, As we all can see from the photos that i have provided as proofs!! I have asked the care manger to please kindly fix the leaking problem from the kitchen hood permanently still waiting on that part. Also how Fischer homes is putting my life and my family lives at risky by providing us the faulty cooktop range. Fischer homes knows how to build homes !!!!  they can't fix their mistakes !!!!! that's ridiculous excuse!!!! first of all they are losing there reputation!!! They have to come with resolution of the driveway. I'm sure if they can build homes they can also fix the driveways!!! Terrible Management from top to bottom.
  Regards,
  
  **************
  

  

  Business Response

  Date: 01/31/2024

  Dear Better Business Bureau,

  The Fischer Homes ************* Manager (***) has made another site visit and completed our warranty obligations. The customer has stated to the *** that he is going to continue sending complaints to the BBB until we provide a new less pitched driveway. As we've stated prior, this is not possible due to the topography of the community. The driveways in this subdivision are pitched and were engineered as such. 

  GE Appliances has removed him from their service list due to multiple visits for an appliance that is performing exactly as designed. Their Tech's have felt threatened by the tone of the customer and have red-flagged the service on this home. I have attached documentation from General Electric.

  Fischer Homes will continue to perform any legitimate warranty obligations that *** arise, but the driveway is not on the list. We strive to maintain our high customer satisfaction rating, but there are times where we have to say no to unreasonable requests. 

   

  Thank you,

   

  Fischer Homes

  Customer Answer

  Date: 02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
    I have some of the documentation for your review. As fischer homes stated that CCM competed warranty work is compteted which is false report to my knowledge. Work is still pending!! Trims they supposed to fix in the kitchen area have delivered to our house emailed CCM to let him know unfortunately no response. Gas cooktop with orange fames still not resolved. Driveway issue they have to come with some sort of solution to the driveway. I can't afford to pay for repairs to my vehicles that have caused by parking on the driveway. Also if they can fix our neighbors inside the whole house with leaking water newly built home by fischer homes. They tored down  the whole house inside and fixed the issue and im sure they can come with some of sort solution to our driveway issue. We feel so sorry for our next door neighbors that they have stay in a hotel for two weeks due to great builder fischer homes fault. GE yes i have called them several times to fix our appliances. First we had issues with gas leaking than our dishwasher wasn't working properly and now the orange fames! Anyone can be frustrated when your appliances is not working properly. I have emailed to GE Appliances no response from them. I request ****** and ******* with all the respect please resolve these issues soon as possible. Orange Fames are very concerning to me and my family. I Never threaten anyone GE giving False statement. I always politely ask and offer sodes and water to technican working at our house. Even fischer homes could ask CCM..

  please help!

  Thank You.
  Regards,
  
  **************

  
  

  

  Business Response

  Date: 02/09/2024

  Dear Better Business Bureau,
  

  Fischer Homes has responded multiple times to this matter and stands by our previous response. We respectfully disagree that we need to find a solution to the pitch of the driveway.

  The Fischer Homes ************* Manager (***) has made another site visit and completed our warranty obligations. The customer has stated to the *** that he is going to continue sending complaints to the BBB until we provide a new less pitched driveway. As we've stated prior, this is not possible due to the topography of the community. The driveways in this subdivision are pitched and were engineered as such. 
  GE Appliances has removed him from their service list due to multiple visits for an appliance that is performing exactly as designed. Their Tech's have felt threatened by the tone of the customer and have red-flagged the service on this home. I have attached documentation from General Electric.
  Fischer Homes will continue to perform any legitimate warranty obligations that *** arise, but the driveway is not on the list. We strive to maintain our high customer satisfaction rating, but there are times where we have to say no to unreasonable requests. 
  
  Thank you,
  
  Fischer Homes

  Customer Answer

  Date: 02/15/2024

  Dear Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
   Well i have no words to explain how frustrating this is. ficsher Homes have proven me that they have ZERO respect or care for it's own clients. All they care is just to bulid and build and profits. They provide cheap quality material with high costs for a house. It's at a point that they don't care about me or my families safety by not resolving issues with cooktop gas orange fames. Ficsher Homes have pushed a button that i have to sink for other opitons to resolve the issues with faulty gas cooktop and terrible driveway. We should have been told about driveway before how it's going to be build before they started to build driveway instead making excuses now. GE is also making fake stories to cover up the costs. Well thank you BBB for your support and effort towards to resolve the issues with TERRIBLE FISCHER HOMES !!!! I just have to move to ************** to fight this Terrible home builder Fischer Homes! 

  Regards,
  
  **************

  
  

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our first day in our home Fischer Homes had to rip out all my tile because the errors in the floor where not caught until we walked the home a week before closing. Our first night water pipes burst, bad connection or potentially vandalism from Fischer Homes superintendent. Flooded about 1 in the basement before we shut off. There response was call the plumber nothing to do with them. They built our home under contract for us.Our first day yard littered with trash from caulk bottles 2x4s sticking laying all over bushes just ripped from the ground. Was promised so much and just nothing done just complete trash.And countless other items I have fought with the Fischer Homes team to try and fix. And get ignored and denied a response.This might have been my worst decision to build with Fischer Homes and my experience to date has felt abuse and neglect from our contractor.We feel abused by the Fischer Homes team and treated like trash. We believe we didnt get the product we paid so much for and on my first night in my new home I spent cleaning water out of the basement because what it seems like typical trash work by Fischer Homes. How can I trust any of the work after all that has happened and now this.

  

  Business Response

  Date: 03/29/2023

  Dear Better Business Bureau,
  

  The Fischer Homes Indianapolis Market President contacted our customer directly and apologized for the water event. We have since worked through mitigating the matter.
  

  The Market President requested our customer compile a list of items that he believes are incomplete or warrantable,and our Construction Manager will then make an onsite visit to review them with him.
  

  Fischer Homes has a stellar customer satisfaction rating and will work with our customer to resolve the agreed upon list in a timely manner.
  
  

  Thank you for your service.

   

  Fischer Homes

  Indianapolis