Business ProfileforTikal, Inc.

We noticed cracked hardi-plank siding on our home. Pulte Homes directed us to the manufacturer, *********************** who agreed to supply the material to replace the cracked boards. Pulte informed us that Tikal Homes had installed the siding and communication began with Tikal on March 24, 2021. They came to our home and after 5 weeks of countless calls and emails to gain information from Tikal with no response, I went to their office to request a meeting. At this meeting *********************** and ******************* said the cracked siding was unusual and offered to replace it out of an "act of good faith", covering installation expenses. With no urgency, the first replacements were done June 18/19. More work was done July 14 but still not completed. As before, I tirelessly called, emailed, and texted Tikal with no response for a month. On Aug 14 I went to their office again but they had moved. I obtained a phone number for the Director of Operations and more replacements were done Aug 24, Sept 3 and 8. During these replacements, original boards were damaged and chipped and broken boards were installed. I sent pictures to *** who agreed the damaged boards needed to be replaced. Yet again, 3 weeks went by trying to contact Tikal. I resorted to calling the Director of Ops again and received a call from ******, the manager. She said there were about 20 boards that were damaged but replaced only 8 boards. They refuse to come back and we still have damaged boards on our home. Tikal performed very poor quality work, damaging our home. Tikal was very unprofessional and unresponsive for weeks at a time. Additionally, this project dragged on for 7 months without completion. Unpainted/unprotected boards have been on our home since June. Painters were originally scheduled for early Aug, but we had to push them back several times waiting for Tikal. Eventually, we had to guarantee painting would be done before winter and went ahead with the painting, even with damaged boards, to protect our home.