Business ProfileforCommunity Health Network

my doctor is within this network and for whatever reason his office number no longer goes to his office but to centralized scheduling and its incredible ridiculous. when medicines should have been picked up monday and today is wednesday and all you can continually do is leave a message thats not being returned nor is my chart being read theres issues. *** cancelled my fight to ******* because i needed it by the 28th and this has been oked since may and finally we get to this and its costing me money in cancelled airfare and all i can do is leave another message? i dont even have the words for this but youll receive a bill for the incompetence

6/29/2023 ****** C.c/o ************************* ****************************************2020 Indianapolis, ** 46204-2599 Dear ****************, This letter is being sent to you in response to a complaint notice from the Better Business Bureau. We understand you shared concerns regarding an experience with Centralized Scheduling. Due to the federal privacy law, we must communicate how we address the topics listed in your concern in general terms should a patient share these directly with our office. If you wish to speak specifically about an experience with care received at Community Health Network, our contact information is below, and we would encourage you to reach out to our ****** of ******* Experience directly.This is in response to report number: ***** . Specific to your situation, we are here to help find out more about your experience if you contact us directly, as we do not share personal health information through a third party. Thanks to you and the Better Business Bureau for sharing these concerns so that we can work to improve our services to all our patients. We are committed to the continual improvement of our services and thank you for taking the time to express your concerns; your feedback helps to ensure that we continue to provide high quality care to our patients. Respectfully,Ty ****** of ******* Experience Community Health Network ************ Due to patient not providing last name, we will email them a copy of this the email provided.