Complaints

This profile includes complaints for Community Health Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Community Health Network

  Indianapolis, IN 46250

• 

  Community Health Network

  7150 Clearvista Drive Indianapolis, IN 46256

• 

  Community Health Network

  1500 N. Ritter Avenue Indianapolis, IN 46219

• 

  Community Health Network

  P.o. Box 19617 Indianapolis, IN 46219

• 

  Community Health Network

  1402 E. County Line Road S Indianapolis, IN 46227

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is illegally trying to charge me $13,000. After administering medication, I specifically did not want keeping me in the hospital for longer than was necessary just to be able to bill the state and active harassment from staff, I have tried to contact the business. The business has not reached out to me. Ive tried to file a complaint. Ive not heard a response. Ive tried to speak to the Better Business Bureau. Havent heard a response. Im starting to think this entire hospital business for community is solely set up to fraud insurance industries! No one will contact me. Ive actively tried to reach out to them.

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son had a surgery back in March of 2021. In February of 2023 we received a bill from the surgery center billing us for the remaining cost of his surgery. The insurance through my employer, Anthem, had overpaid on his surgery and took up until this point to be reconciled with them. I have been dealing with Anthem and the Community Health billing office now for over a year trying to get this resolved. I have finally negotiated the bill down with them but they are still refusing to write off the remaining portion. Any assistance in this matter would be appreciated.

  Business Response

  Date: 04/04/2024

  Dear ******************,

  This letter is being sent to you in response to a complaint notice from the Better Business Bureau.  We understand you shared concerns regarding an billing experience.  Due to the federal privacy law, we must communicate how we address the topics listed in your concern in general terms should a patient share these directly with our office.  If you wish to speak specifically about an experience with care received at Community Health Network, our contact information is below, and we would encourage you to reach out to Patient Relations & Advocacy directly.
  

  This is in response to report number: 21525573.  Specific to your situation, we are here to help find out more about your experience if you contact us directly, as we do not share personal health information through a third party. 
  

  Thanks to you and the Better Business Bureau for sharing these concerns so that we can work to improve our services to all our patients.  We are committed to the continual improvement of our services and thank you for taking the time to express your concerns; your feedback helps to ensure that we continue to provide high quality care to our patients. 
  

  Respectfully, 
  

  Patient Relations & Advocacy
  

  Community Health Network

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I have communicated with Community Health Network Billing and their Patient Advocacy Team. Neither group was able to come to a reasonable resolution for our family. The hospital expects our family to be held responsible for the cost of a surgery that was over 3 years ago now. Unfortunately, times have changed and our family is no longer in a position in which we can afford these costs.
  
  Regards,
  
  *************************

  
  

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a colonoscopy done . Afterwards I was told not showed that I had a 3 mm polyp. Couple weeks later I received a bill 369$. I asked where are the pictures because colonoscopy procedure consist of a video camera and screenshot problem areas. Called again and I was told I was suppose to sit down with Dr. and go over everything which I did not. Few days later I received a call and was told it was not a polyp it was mucous he thought it was a polyp and no screen shots were taken of the supposedly problem area. Basically I am being billed for the dr ******* of something I did not have. It was never discussed with me following the procedure, it was falsified documentation. Dr. **********************

  Business Response

  Date: 03/11/2024

  I appreciate you sharing this feedback with us because this is certainly not the experience we want our patients to have.  Community Health Network has a process for reviewing patient experiences and your concerns will go through that process.  Please be aware that going forward we must communicate directly with the patient due to the federal privacy laws.  We want you to know that we have taken these concerns seriously and a thorough review will be completed.  Thank you for sharing this experience with us. 

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint in regards to insurance declining to cover medical bills after a community health employee assured me my child was added to my benefits. 4/18/23 I had an emergency c section. Giving birth at 32 weeks, my premature infant went directly to the ***** My daughter was taken immediately to the **** to be intubated and I went to my room to recover. During this recovery time, prior to even meeting my child, a comm. health employee came to my room to discuss my childs personal information, including insurance information. During this conversation we discussed that our child would be on my insurance and my husband and I were assured that we were all set for insurance coverage for our child as I was a community health employee with their insurance so they had all of the information on file.It was not until after discharging from our 45 day **** stay (with a transfer to ***** childrens ****) that we were made aware of a lapse of coverage for my dependent. It was at this time we notified community health who stated our daughter was never placed on our insurance & since its past the 30 days, we can apply during open enrollment in October. Leaving all of our **** bills uninsured. I have applied & been denied for ******** multiple times. The medical bills are over $300,000. Due to Comm. Health Networks poor informative nature and negligence we were never made aware of the lapse in coverage. Again, reiterating that community health employee assured us everything was covered since I was an employee with their insurance we were told they have all of the information they need. This entire situation could have been avoided had I not been told by a community health employee multiple times that we were set for our insurance needs. This encounter took place in my recovery room while I was under tremendous stress, under the effects of medications and frightened for my childs life.

  Business Response

  Date: 11/03/2023

  Good Afternoon,

   

  We received complaint ID# ******** for ***, ******. We also wanted you to know that *********************** is no longer working at our network. 

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/23 I had an office visit with a therapist at Community Health Pavilion on **************************************************************. I chose this because they are in network with my insurance, and office visits were to be $35.On 1/20/2023 the bill is sent to my insurance, and on 1/24/2023, my insurance completes the claim and leaves me with a $144 copay.When I called my insurance and asked about it, it came to light that the reason for the discrepancy is because Community Health Network billed my insurance for a "hospital out-patient" visit, instead of the "office visit" that it -physically- (as in, reality) is.I called Community and tried to have this corrected, but was instead told that this was standard practice.I insinuate this to mean that it is standard practice to bill mental health office visits as hospital visits, which I can only assume is to get more money out of insurance/patients.It was not disclosed anywhere that my office visit was going to be billed as a hospital visit, and would thus render my insurance guarantee that it would be a $35 copay moot. This flies in the face of billing transparency.I have since cancelled all future appointments for mental health.I don't have a Guarantor # yet, as Community has yet to send me the bill, but when calling about it they were able to use the personal info I provided for the complaint with my date of birth (6/29/1990) to look up the claim.

  Business Response

  Date: 01/26/2023

  January 26, 2023
  
  *********************
  c/o *************************
  151 ***************** #****
  Indianapolis, ** 46204-2599
  
  Dear ******************,
  
  This letter is being sent to you in response to a complaint notice from the Better Business Bureau.  We understand you shared concerns regarding an experience at Community Behavioral Health Crestview on January 18, 2023.  Due to the federal privacy law, we must communicate how we address the topics listed in your concern in general terms should a patient share these directly with our office.  If you wish to speak specifically about an experience with care received at Community Health Network, our contact information is below, and we would encourage you to reach out to our ****** of ******* Experience directly.
  
  This is in response to report number: 18901889.  Specific to your situation, we are here to help find out more about your experience if you contact us directly, as we do not share personal health information through a third party. 
  
  Thanks to you and the Better Business Bureau for sharing these concerns so that we can work to improve our services to all our patients.  We are committed to the continual improvement of our services and thank you for taking the time to express your concerns; your feedback helps to ensure that we continue to provide high quality care to our patients. 
  
  Respectfully,
  
  Adina
  ****** of ******* Experience
  Community Health Network
  317-621-7000Tell us why here...

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:

  After reaching out per their response, a representative from Community informed me that a review was in progress and that I should expect an additional response from them. I presume this will be outside of this BBB complaint.

  I suppose for all intents and purposes, this complaint is closed.

  Regards,

  *********************

• Initial Complaint

  Date:12/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/26/2022 I was at the emergency room I sit in the er for over 2 hours I came in with chest pain am I just had a stint put in my stomach because I had a blood clot in my left leg my left leg has been goin numb they called everyone back that was behind me first Im currently still sitting in the ** this is ridiculous the lady was back there leaning and on her phone what about the sick patients bad buisness

  Business Response

  Date: 12/28/2022

  Tell us why here...12/28/2022
  
  ***********************
  c/o *************************
  151 ***************** #****
  Indianapolis,** 46204-2599
  
  Dear ****************,
  
  This letter is being sent to you in response to a complaint notice from the Better Business Bureau.  We understand you shared concerns regarding an experience at Community East Emergency Room.  Due to the federal privacy law, we must communicate how we address the topics listed in your concern in general terms should a patient share these directly with our office.  If you wish to speak specifically about an experience with care received at Community Health Network, our contact information is below, and we would encourage you to reach out to our ****** of ******* Experience directly.
  
  This is in response to report number: ******** .  Specific to your situation, we are here to help find out more about your experience if you contact us directly, as we do not share personal health information through a third party. 
  
  Thanks to you and the Better Business Bureau for sharing these concerns so that we can work to improve our services to all our patients.  We are committed to the continual improvement of our services and thank you for taking the time to express your concerns; your feedback helps to ensure that we continue to provide high quality care to our patients. 
  
  Respectfully,
  
  Ty
  ****** of ******* Experience
  Community Health Network
  ************

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our complaint with Community Health Network is over charging, misleading, and never returning calls when they said they will (5 times - always promise to respond in 5 business days). Never have responded, always insure our account was ok with $0 balance. Then 17 months later we get a $21,171 bill, after we switched insurances.Our experience started me needing surgery. We had ********* insurance at the time and they negotiated and paid an upfront price for the surgery prior to the surgery ($37,224 - reference #******* **** ******************* confirmed (4/30/21) 5 days prior to surgery). The surgery went well, and I was released the same day (5/4/21). Later that year we changed insurance to ACA due to Covid subsidies, after calling Community Health Network 3 times (last one was 10/19/21) to ensure my bill was paid and the account closed always with a $0 balance Recently (17 months later) we receive a bill from Community Health Network for $21,171. Our records show ********* paid ($48,173 = $81,581 charged - $29,649 PHCS discount - $3759 AHP). Community Health Network Bill shows the same amount but did not have the proper discounts ($81,581 billed but only $12,237 discount). Also, Community Health Network did not honor there agreement in the payment amount prior to surgery, and were paid $11,000 more than the upfront payment.The account should be closed with a $0 balance, as the receive more payment than the upfront agreement. As retired person I do not have the ability to pay this amount. And, I never can get a response from Community Health Network. This is a disappointing outcome from a accounts perspective, when the quality of care was good.Please make my account $0 as it should be.

  Business Response

  Date: 10/19/2022

  Tell us why here...October 19, 2022
  
  **********************
  c/o BBB REPRESENTATIVE
  151 ***************** #****
  Indianapolis,** 46204-2599
  
  Dear ************
  
  This letter is being sent to you in response to a complaint notice from the Better Business Bureau.  We understand you shared concerns regarding an experience with our ******************* Due to the federal privacy law, we must communicate how we address the topics listed in your concern in general terms should a patient share these directly with our office. If you wish to speak specifically about an experience with care received at Community Health Network, our contact information is below, and we would encourage you to reach out to our ****** of ******* Experience directly.
  
  This is in response to report number: 18235690.  Specific to your situation, we are here to help find out more about your experience if you contact us directly, as we do not share personal health information through a third party. 
  
  Thanks to you and the Better Business Bureau for sharing these concerns so that we can work to improve our services to all our patients.  We are committed to the continual improvement of our services and thank you for taking the time to express your concerns; your feedback helps to ensure that we continue to provide high quality care to our patients. 
  
  Respectfully,
  
  Tyshee
  ****** of ******* Experience
  Community Health Network
  ************