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Find a Location

Sybaris Hotel has 1 locations, listed below.

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    Business ProfileforSybaris Hotel

    Hotels

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5466 W 86th Street, Indianapolis, IN 46268
    BBB File Opened:
    4/7/2008
    Years in Business:
    50
    Business Started:
    1/1/1974
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Sybaris Club of Indianapolis, L L C
    • Sybaris Pool Suites
    Business Management
    • Mr. Rande Repke, President
    • Mr. Dan Fahrner, Marketing Director
    Contact Information

    Principal

    • Mr. Rande Repke, President

    Customer Contact

    • Mr. Rande Repke, President

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I stayed at Sybaris International hotel in Indianapolis, ******* on October 13th. The very same night after checking in, I got into the swimming pool in our room and while walking across the pool, my foot got caught on something on the bottom of the pool (which we were told by the hotel manager was the loose main drain) I felt my skin rip away and immediately fell back in the water. My partner had to quickly come to my rescue and bring me up out of the pool. When lifting my right leg, blood poured out into the pool and onto the side of it. I screamed in horror. My partner grabbed as many towels as he could find and tried to wrap my right foot to stop the bleeding. I laid on the side of the pool and began to get dizzy. He attempted to help me to the bed so I didn't have to lay on the hard surface. I kept bleeding and became faint so I told him I may need to go to the emergency room. We called the hotel front desk and ******* came to our room within minutes and opened the first aide kit. She tried to stop the bleeding and wiped my foot, ungloved, with alcohol and put a wrap/bandage on it. After she left, I attempted to make it over to the bed but each time I put pressure on my foot, it bled. After getting nasceous several times and nearly passing out near the indoor sauna room where I was sitting, my partner told me I must go to the emergency room. He took me to a local hospital called Ascension and they treated me. I had to get several shots and stitches. My foot and big toe have been throbbing every single day and I can barely walk on that foot. I have to constantly take pain medicine to function and have been performing my job very poorly because I don't feel well. Luckily I work from home but my second job is in health care and requires me to be up and mobile. It's been a struggle.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB Serving Central Indiana

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