Business ProfileforMolly Maid of North, South, & West Indy

I have been unsatisfied with services provided by Molly Maids at my address. Most recent disappointment was January 10, 2023/January 9, 2023. I called on January 10, 2023 at 11 AM and spoke to *****. I had asked for a $77 refund . of the $146 monthly fee that I pay. *** one of Molly Maids Of North, South And West Indy maids did an excellent job cleaning my kitchen. The other two people did not clean properly, did not make my beds properly. They were a mess ,sheets were not even put on correctly, cleaning powder was left in the toilet, master bathroom, water closet was not even cleaned Cat hair dust ball was left on the floor. I have pictures. I was informed that I could have somebody come out at a later date and clean again and make my beds again . That was not acceptable as I was having company arriving from out of town and I had to have a family member come over and re-clean my house and remake my beds so I could even sleep in my bed in the master bedroom. I was informed by ***** they would only send somebody else to re-clean, at a later date.. I was not allowed to get a refund or a partial refund .I have had many sub standard cleanings from Molly Maids since approximately fall of 2020., I had previously called Molly Maids and made several complaints. After being informed by ***** that I was unable to get a refund i chose to fire Molly Maids . I no longer wish their continued sub standard cleaning service. Iam asking BBB to get me a refund.