Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2nd an EcoShield employee came to my house while I was at work. My wife answered who has a neurodegenerative disease causing dementia. It is obvious when speaking to her that she has cognitive issues, not understanding questions and not giving appropriate responses. She signed an agreement which I'm sure she had to be pressured into signing. She signed for automatic billing, but provided no payment method (because she doesn't have one) and told the sales person that they needed to speak to her husband before proceeding. I was never contacted and due to her dementia she failed to tell me that she signed the contract. My wife informed me yesterday that a pest control company was spraying and it was some scam (again she is very confused). She asked the employee not to return and called EcoShield to cancel. I was very confused when she showed me an email for an invoice of $528 which was for two treatments and $150 cancellation charge. While I understand my wife signed the contract, the EcoShield employee should have easily recognized her impairment and respected her request to speak to me her husband. Instead, they completely took advantage of a female with a disability and now expect us to pay $528. I tried to explain this to employees over the phone and they have no sympathy. I'm willing to pay for the service since it was provided, but I feel like we should not be penalized $150 cancellation for EcoShield's bad pressure tactics. I also believe EcoShield should provide training to their employees on dealing with people with disabilities and cognitive decline.

  

  Business Response

  Date: 08/17/2024

  Thank you for bringing this situation to our attention. We deeply value your feedback and understand the gravity of your concerns. As a gesture of goodwill, we have waived the remaining balance on your account, and there will be no further charges. Your account is now closed.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Summer 2023, we had someone stop by our home that claimed he was working with our next-door neighbor. He was a salesman (*************) from EcoShield Pest Solutions. He offered a deal. He said he could treat our house for $159 per application if we signed up for a minimum of two treatments. I went ahead and said okay. Our salesman, *************, said that we could cancel any time, but we would have to do at least two applications. I agreed. ** did the first application that day. A few weeks later they tried to come out to the house to spray without first scheduling it with me. I told them I wanted to wait a little longer before we did our next application. I told them that I wanted to stop the treatments after the second application. This is where everything started getting confusing. They kept telling me I needed to do at least 4 treatments, I told them that wasnt what I was told. I called *********** ************* and he said he would get it taken care of and to just pay for the second treatment and he would cancel out my account. Probably 5-6 weeks later Ecoshield started calling me again to set up more treatments. I informed them my account was supposed to be canceled and to talk to *********** ************* and they told me he was no longer with the company. After a long phone call with Ecoshield they would not cancel my account and are still wanting to charge me an additional $150. I am exhausted trying to deal with Ecoshield.

  

  Business Response

  Date: 01/18/2024

  Hi ****,

  Thank you for reaching out to get this resolved. Can you please provide us with any communication between you and **. Do you have anything written down like a text or email? Our records show that you signed up for a ***************** plan, (copy attached). We are more than happy to get this resolved, but we would need some more information.
  

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Communication with ** was conducted over the phone.  Your company can contact him since he is no longer with your company.   I want my account closed and the $150 cancellation charge removed from my account.
  
  Regards,
  
  *********************
  

  

  Business Response

  Date: 01/25/2024

  Hi ****,

  We understand that you've mentioned interactions with a contracted representative who is no longer employed with our company. While we take customer feedback seriously, we must rely on documented evidence to support any adjustments or waivers to account balances, especially in cases where verbal agreements or claims have been made.
  To provide a resolution or consider waiving the balance related to the annual commitment discount payback, we would need concrete evidence in the form of text messages, emails, or documents that substantiate your claim. This documentation helps ensure fairness and accuracy in our assessments.
  Please feel free to provide any such supporting documents, and we will review them promptly to determine the appropriate course of action. We are committed to addressing your concerns to the best of our ability and providing a fair and equitable resolution based on the available evidence.
  

• Initial Complaint

  Date:11/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco shield has high pressure sales with one person signing you up with a technician that doesnt go over a contract. The technicians IPad did not work so the contract kept going blank. Eco Shield doesnt lied about monthly payments. I was told the payments would be quarterly. We have already cancelled the contract but they are requesting more money.

  

  Business Response

  Date: 11/28/2023

  Hello,

  What is your relation to the account holder? We do not see you listed as an authorized contact on the account.

• Initial Complaint

  Date:11/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2022 I was visited by someone going door to door selling an eco-friendly pest solution. After hearing his full pitch, I asked about his guarantee and what set him apart. I was told Eco Shield was a locally owned small business and he was one of the owners. I was told numerous times if I wasn't happy, they would come back and retreat. After our initial treatment on 07/06/2022 I asked them to come back out and retreat because of no improvement. They returned on 08/04 and 08/17 to retreat. At this point, I didn't cancel because I was told if I cancelled anytime within 1 year, I would have to pay a $150 early termination fee. I was shown this verbiage the day I signed the contract, but was not provided with my own copy until after I signed an agreement. I opted to continue service with the hope I would see improvement in the spring and summer of this year after multiple treatments. I saw no improvement in the number of pests I encountered during the spring and summer.Today I attempted to cancel my agreement with Eco Shield. According to the agreement I signed, my last treatment took place in May of this year (2023). After asking multiple times to have the account cancelled, I was told by the operator the agreement I signed was for 24 months and I am subject to a $150 fee. They then tried (for the 4th time) to have me continue receiving their services at a discounted rate.When I looked at the agreement (after speaking with the operator), It showed the date/fee matrix I agreed to, but below everything I signed, at the bottom of the agreement, it states the agreement is for *********************************** the date/fee matrix, nor is it printed anywhere else. Everything I signed and agreed to reflects a 12 month agreement. I believe this was intentionally omitted from my initial conversation or added after the agreement was signed.

  

  Business Response

  Date: 11/20/2023

  Hi ***********,

  Thank you for providing us with your feedback. We went ahead and waived the $150 balance as an act of goodwill towards you. There are no other charges and the account is closed.

  Customer Answer

  Date: 11/20/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

• Initial Complaint

  Date:09/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 7, 2023 I was charged by ECO Shield for (2) treatments for ********* Bees. I thought I was to be billed for one treatment. The sales rep was misleading.After his presentation I signed and my debit card was used for what I thought would be one treatment for the bees. After signing, the rep told me that it was a contract for several treatments over months. I told him I didn't want several treatments. This entire sale took place using the rep's **** phone. The rep then called the main office and was told that if I agreed to two treatments I could cancel and that there would be no can****ation fee. I now have received the two treatments. The first time I tried to cancel I was transferred on the phone to the main office and no one would answer. I tried again to cancel but ECO Shield will not cancel the contract and wants to add another $150.00 charge for some unknown reason to cancel this contract. I was never shown the contract. I have contacted my bank for help to try to stop any future payments, but transactions using a debit card cannot be stopped. This is clearly a case of misrepresentation. All I want is for this contract to be can****ed. I do not recommend, nor will I ever use this company again.

  

  Business Response

  Date: 09/28/2023

  I apologize for the miscommunication on our end in regards to the status of your service. I have cancelled the contract and waived the early termination fee. Have a wonderful day!

  Customer Answer

  Date: 09/29/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

  Thank you
  
  
  

  Regards,

  *******************************

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023 I was sold on EcoShield services by a door to door salesman who used high-pressure tactics, which is fine. However, he made three completely false promises which ultimately sold me that he did not follow through on. First, I was told that I would receive severely-discounted pricing for the first service since I had just received service from their competitor. But "the price is too low for me to enter into the system, so I will send you a payment outside of the system to make up the difference". I was skeptical, but he even took my Venmo information to send me the payment directly, which obviously he never sent.Secondly, I was told that he would notify my current service provider that I was already with and 1) cancel the service on my behalf and that this was a common practice and 2) absorb any cancellation fees incurred. Imagine my surprise when the company I already had existing service with called to notify me they were coming to perform their service that day and that they had never been notified by EcoShield that my services were to be cancelled. This resulted in EcoShield squeezing two treatments into my home's treatment schedule between treatments by their competitor. Two treatments I did not need.Third, he made guarantees about treatment practices. Like how long technicians are required to be on site ("1-hour"), and applying granular bait throughout the entire yard. In reality, the technician's treatment duration is approx. ***** minutes. And the granular bait in yard is not applied throughout the entire yard as promised, rather just for the first 15 feet off the house.In short, I expressed skepticism to their salesman and he made three completely fraudulent lies to make the sale. After paying for 2 treatments from EcoShield which I did not need, and then paying for their contract termination fee since they wouldn't let me out of my contract despite the fraudulent guarantees, I am now out $450 for overlapping and unneeded services.

  

  Business Response

  Date: 08/31/2023

  BBB,

  This complaint was mistakenly submitted to our business by someone in Indianapolis. Please remove as this is not one of our customers. 

  Customer Answer

  Date: 09/01/2023

  The entity information is below.

  EcoShield Pest Solutions - Indianapolis
  dba EcoShield Pest Solutions
  ***********************************************************
  Indianapolis, ** 46268
  ************** ************************************
  License #******

   

  *****************************************

  

  Business Response

  Date: 09/25/2023

  BBB,

  Please find attached copies of the Service Agreement and Service Contract Review documents that were provided to ******************. These documents comprehensively outline the scope of our services and the terms of our agreement with him. As clearly indicated in the agreement, the initial service was offered to ****************** at a significantly discounted rate. This discount was extended to him on the condition that he agreed to complete the Quarterly Subscription plan, as stated in the contract. Throughout the agreement, it is explicitly mentioned that, in the event of premature cancellation, the discount amount would be subject to repayment.
  
  In light of the concerns raised by the customer and our unwavering commitment to ensuring customer satisfaction, we have taken the decision to waive the $150 invoice as a gesture of goodwill. This action is taken in acknowledgment of the customer's unique circumstances and as an expression of our dedication to resolving this matter amicably.
  
  I would like to emphasize that there are no other outstanding charges, and the customer's account is now closed.
  

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  Date:09/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached by a salesman on 7/19/23 for pest control services. The salesman (******) was really persistent and contacted us many times after we told him that we were not interested in their services. Finally, on 7/22/23, he proposed that we give him a one-time only try for $99. We chose to give it a try on 7/28/23. The technician showed up on 8/4/23 and insisted that we need to sign a paperwork before he could start. We contacted the salesman that we didnt want to sign any contract. The salesman reassured us that he would cancel the contract immediately after the service was done at no additional cost because he really wanted us to give them a try. Were not happy about their service and texted the salesman right after the day (8/5/23) to cancel everything. This was done within the FTCs Cooling-off rule. We were told that our contract had been cancelled and the account had been closed on 8/7/23 by the salesman via texting. A month later, someone from the company emailed and texted us demanding for more money and told us that we had a contract. After we sent them the text messages from the salesman, they told us that what the salesman said didnt count and we had to pay for the contract no matter what. After spent more than an hour with someone from their cancellation department, we were told that we had to pay $150 cancellation fee to cancel the never existing contract.

  

  Business Response

  Date: 09/06/2023

  I have looked for your account based off of the email and phone number attached in the message and have not been able to find you in our system. Can you please provide me with an address where we serviced so I can look further into your complaint? Thank you

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco shield refuses to stop knocking on my door. I have told them multiple times in the past 6 months I do not want their service, I never want their services, and to not knock on my front door, or enter my property anymore. They continue to ignore my requests and continue to knock on my door, ring my doorbell multiple times a day. Most recently on July 7th they knocked/rang my doorbell 5 separate times, even after telling them "no, I am not interested, do not come back, I am never going to be interested" I have clearly communicated this to them on multiple occasions but they refuse to stop.It is approaching the point of harassment with how frequently they do this.

  

  Business Response

  Date: 07/21/2023

  Hi ******,

  I sincerely apologize for the unwanted visits you have experienced. To resolve this issue and ensure that such occurrences cease, we would greatly appreciate any additional information you can provide. Specifically, if you happen to have the name of the sales representative responsible for these visits, or if you have encountered different sales representatives, knowing their names would be valuable for our investigation.

• Initial Complaint

  Date:07/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales guy in the *************************** subdivision in ************ is unprofessional and inappropriate for a single woman. Making inappropriate comments and coming off in a flirtatious way and harassing me. This company is not the company for you. Run far and think twice

  

  Business Response

  Date: 09/08/2022

  Hi ********, thank you for bringing this to our attention. We had ************** team lead speak with him on the issue. While we waived the $240 premature cancelation fee for canceling the agreement. We cannot refund the $139 due to services being rendered and the agreement being signed. 

  ---

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed paperwork that was never emailed to me. Our bug problem never got better, Im unhappy with the service and Ill be calling my credit card company to block the transactions.

  Customer Answer

  Date: 07/18/2022

  Ecoshield Pest Solutions:

  Address: 7144 ******************, Indianapolis, IN 46268

   

  The sales rep who came to our door was "*****************" - phone #************. I signed the documentation on July 4, 2022, and was not given a copy of anything.

  

  Business Response

  Date: 09/08/2022

  Hi ******, on 7/18/22 our customer service agent emailed you another copy of the service agreement and waived the $150 premature cancelation fee.

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  No such email was received and you still have my email address wrong on file. Please send it to the email address involved on my claim. Until I have that paperwork show in that I owe no balance, this claim remains open. 
  
  Regards,
  
  ***************************
  

  

  Business Response

  Date: 09/16/2022

  An email has been resent to email provided in this complaint.