Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As in the previous BBB EcoShield customers complaint dated 4/29/2025, I too wish to disclose the shady practices of this company. A sales *** was canvasing our private rental community near ***********, IN this weekend trying to get new customers. We are in an all-rental community of condos which are privately owned but managed by a ***utable property management company. The EcoShield *** stated that my property management company had contacted them to provide pest control services to tenants but at our cost as they dont provide it in the lease. That was a lie and I confirmed it with property management the following day as they said they did not contact EcoShield. Then, when a discount on the service fee was offered by the sales ***, the *** used Venmo to send me the discount from the price that would later be charged when the service call was completed and my card was to be charged the non-discounted rate as a means to sway me. Then, the *** caused distress to a neighbor who has a cognitive disability when trying to persuade them to agree to service and provide a payment card on the spot. The neighbor and EcoShield *** appeared at my door soon after he left my home and the *** asked me to confirm to the neighbor that I too had signed up for service as a way to convince her. The neighbor was upset and said she was scared to provide her payment card to him which I convinced her not to due to she only had a debit card and has a power of attorney to help her due to her disability. After learning of the lie and reconsidering the overall transaction, I cancelled the service and contacted EcoShield. It took multiple calls to finally speak to someone and they told me that the way the *** handled himself was common practice in the pest control industry at this time and seemed that they could care less. Beware of them canvasing neighborhoods and asking for payment at your door, as well as providing false information!

  

  Business Response

  Date: 06/02/2025

  Dear ********,

  Thank you for bringing your concerns to our attention.
  We take all customer feedback seriously and want to clarify that the account in question has been fully closed. No charges have been processed, nor will any charges take place going forward.
  We understand that experiences at the door can vary, and while our sales team does engage in home visits to review service options directly with potential customers, we regret if there was any misunderstanding. We have verified that no agreement was finalized or moved forward, and no payment obligations exist.
  If you have any further questions or need written confirmation of the account closure, please dont hesitate to reach out. We appreciate the opportunity to address this matter respectfully.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******** ***

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was solicited tonight by EcoShield Pest Control. I do not know if this company has a license to solicit in the city or not. They sent a high schooler to my door immediately after working hours. I live in Homeplace.However, after I told the salesman I was not interested he began to cut through my yard to my neighbor's yard rather than using the sidewalk that is conspicuouslyplaced. What's more, we live on ************ which has a nice, large sidewalk for pedestrians next to the road.More concerningly, he lied about the company that he worked for after I indicated that I was displeased. His tan shirt read "EcoShield" but he rapidly told me that he worked for Aptive. This was canned and ready to go, stated far faster and more confidently than a high schooler would lie unless he had been trained to do so. I believe that his company has trained him to deflect complaints and prevent themselves from being held accountable.Overall, he was brash and aggressive, even after I told him I was not interested. I would very much appreciate any action that can be taken against a company using such shady practices.

  

  Business Response

  Date: 05/28/2025

  Dear *******,

  Thank you for bringing this matter to our attention. We sincerely apologize for the experience you described. Please know that your feedback has been shared directly with the sales manager overseeing activity in your area so it can be addressed internally.
  If you would like to provide your address, we are happy to place you on our internal do not contact list to help prevent any further outreach from our team.
  We appreciate you taking the time to share your concerns and allowing us the opportunity to review them.
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28, I was sitting on my porch enjoying the day. A salesman from EcoShield walked up to our fence and asked us if we'd like pest control services for about $180.He said that he was already working with our HOA, and that he'd be doing basic treatment. He said if wanted extra treatment, he could offer us a deal. I signed up for this. He texted me and asked me to reply with a "1" to confirm we got it. I did that.Later I got an email from HOA saying that they were not working with EcoShield in anyway. So that was a lie. I checked that text he sent, and it said we'd have to make five payments of $180, about $900. That's not what we talked about in person.I looked up this company online and found many people reporting similar experiences.I don't know if the pest control service they performed that first day worked or not. I don't want to do business with someone who lies outright or even deceives through implication. There's plenty of money to be made by being honest and performing a service, like pest control, that millions of people need.I canceled my service. When I called the number, it took over 20 minutes to confirm cancellation. The person on the phone asked me four times for an explanation, and each time I said: "I don't want to explain. This call has already taken long enough." And they kept asking.Finally, I canceled by text, email certified mail, and phone. I sent evidence of all this to EcoShield by email.

  

  Business Response

  Date: 04/30/2025

  Dear ******,

  Thank you for reaching out and sharing your concerns.
  
  We understand the importance of transparency and a positive experience, and we regret that your interaction did not meet your expectations. Please know that your request to cancel your service has been processed, and your account was formally closed as of April 29, 2025.
  
  We appreciate you taking the time to communicate with us and will ensure your feedback is reviewed internally as part of our ongoing efforts to uphold service quality.
  
  If you have any further questions or require confirmation documents, feel free to reach out to our team.

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** *******

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a service agreement for 4 treatments starting spring of 2024 each treatment was $169.00 they did the initial treatment that day, came back in two weeks for the second treatment, they did another treatment in October, I was then contacted in January for the fourth treatment, I asked the service man to confirm that this would be the last he left a tag on my door I thought we were done. Then I got an email this week saying they would begin my yearly service when I told them I was done, I payed for 4 treatments they said I actually contracted for 5! So I said I do not want any additional treatments we are done.. then they sent me a bill for $255 and it would be charged to my card number that I had given them!

  

  Business Response

  Date: 04/25/2025

  Hi ****,
  Thank you for reaching out. We truly appreciate you bringing your concerns to our attention and giving us the opportunity to clarify.
  At EcoShield, we value transparency and aim to ensure our customers fully understand the terms of service before we begin treatment. As part of our standard onboarding process, our team visits your home to review the service plan and agreement. Once signed, a copy is sent to your email for your records. We also send a Welcome Text message summarizing the key points of the agreement, including the quarterly treatment schedule, details about the egg cycle service, and the annual commitment discount. Services begin only once we receive a confirmation from you via text.
  Your response of Yes confirmed acceptance of these terms.
  The egg cycle treatment, which takes place 3045 days after the initial visit, is a full re-service to target newly hatched pests and marks the start of regular quarterly treatments. If services are canceled before completing the full agreement term, the discount received at sign-up is applied back to the account, known as the Annual Commitment Discount Payback.
  According to our records, you completed the following:
  Initial service on June 7
  Egg cycle on July 8
  Two quarterly visits on October 1 and January 21
  The final service, scheduled for April 25, was canceled on April 22
  Because the agreement was not fully completed, the previously applied discount was reinstated. However, we see that your account has since been closed and no balance remains.
  We respect your decision and wish you all the best. If anything further comes up, please dont hesitate to reach out.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working from home yesterday when my doorbell rang. It was a guy allegedly named **** who said he was with EcoShield. He stated that my neighbor was receiving services from him, and due to that, I was eligible to receive discounted services because my neighbor basically already paid for the work. **** the Bug Guy (what he gave me as his name in a contact card he texted to me) told me that I would likely be infested with bugs due to him treating my next-door neighbor for bugs. I am a new home owner, also caring for my cancer-stricken mother who is living with me, and got suckered in by the scam. I thought I was paying a one-time fee of $207, but after I signed what I thought was a bill for the service, it turned out that it was a contract that I have to pay quarterly. Once I realized that, I started doing research and saw that this company scams people and uses the same pressure tactics, such as saying my neighbor already paid for a package and I would be just benefiting from that purchase. My budget is limited, and as I said, I am taking care of my cancer-stricken mother. I dont know what to do about this company. I was stressed out yesterday with work and caring for my mother, and felt pressured to consent to these services. I want to cancel, as my budget is very tight right now and I have so much to deal with. I am upset with myself for falling for this scam and the pressure from the sales person, ****. I want a cancellation of this service immediately. Everything I have read said that if you try to call a local office, you get routed to a call center in the ***********. I need assistance with canceling this unneeded service and ensuring that I am no longer being billed.

  

  Business Response

  Date: 04/23/2025

  I apologize for any confusion there may have been in what ****** was saying. I went ahead and froze your account so there will be no more services. Have a wonderful day. 

  Customer Answer

  Date: 04/24/2025

  I am not sure what frozen vs. cancellation means? Please ask EcoShield for clarity on the terms. I cannot accept the response until it is clear.
  

  After talking to a neighbor, I am willing to keep the services for the year, as stated in the contract. However, I want to be assured that I can cancel at the end of the contract. If EcoShield will confirm that the services are able to be easily cancelled at the end of the contract, then I will remove my complaint.

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I am not sure what frozen vs. cancellation means? Please ask EcoShield for clarity on the terms. I cannot accept the response until it is clear.
  

  After talking to a neighbor, I am willing to keep the services for the year, as stated in the contract. However, I want to be assured that I can cancel at the end of the contract. If EcoShield will confirm that the services are able to be easily cancelled at the end of the contract, then I will remove my complaint.

  
  
  Regards,
  
  ***** *******

  
  

  

  Business Response

  Date: 04/24/2025

  Dear *****,

  Thank you for your follow-up and for allowing us the opportunity to clarify.
  We appreciate your willingness to continue services as outlined in your agreement and are committed to honoring that contract in full. As youve expressed, your intention is to complete the one-year term, and we want to reassure you that once the agreed-upon service period has concluded, you are absolutely able to cancel your service without any additional fees or penalties.

  At EcoShield, we stand by our service commitments and value clear communication. Upon completion of the contract term, cancellation can be processed with a simple request by phone or email. We do not make that process difficult, and there is no need for further obligation beyond your agreement.
  We appreciate your trust and are confident that youll see the benefits of our year-round pest protection. If theres anything more we can clarify or support during your service term, were here to help.

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreement was misleading and promises by salesman were not fulfilled, he would not return calls. Unable to cancel agreement after ineffective service. They mishandled my payment information, then threatened with collections. Biggest ************ I have ever dealt with!!!

  

  Business Response

  Date: 01/22/2025

  Hi ******, 
  
  I want to sincerely apologize for any possible miscommunication and runaround you encountered with our company. After reviewing your account it looks like everything has been shut down and there are no fees on the account. If there is anything else we can do for you, please let me know. 

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company contined to take money from me while providing me poor and inconsistent service and customer service. Once I pointed out my concerns, and they had to service my home, they put ficticios information in my Account notes, said they dos things they pro idee Services they dos not provide and took my money, and droped me as a Customer With no cause or notice. I was only using Services I paid for. Now they have my money and they said they are going To no longer service my home and have stopped communicating With me. Of i am not receicibg Services With no cause i should be refunded. Please help!

  

  Business Response

  Date: 11/27/2024

  Mrs. ****** has been a quarterly pest control customer of ours since 5/20/23. She has received multiple services from us, as well as inspections. On inspections she was informed of multiple entry points for mice and that she would continue to have rodent activity until she sealed up the entry points. She declined our proposed exclusion work due to the cost of it. The technician that was sent out to service the property the previous two times has reported back that Mrs. ****** has tried to get him to come and do the work on his own and that she would pay him directly. She also stated that she would not be doing the exclusion work that is required to keep the rodents out and that she would simply keep calling us back out until we give up and do the work on her home for free. She has completed her contracted 12 months service agreement with us and her account is being closed with no remaining balance. 

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company promises bug removal. However, after 3 services, none of which has occured. We still have bug issues. Afterward, I wished to cancel any further applications. They now are trying to charge me with a $200 fee to cancel. The salesman was very aggresive and then proceeded to tell me that I could cancel after three applications with no fee of cancelation. They told me on the phone that I can not cancel. They are very agressive on the phone. Ive noticed Im not the only one who has filed a complaint and have now noticed they have low ratings on BBB. Please take notice of this company. I now have to get a lawyer to fight against this charge. Ive already paid $507 thus far. Now they want another $200 to cancel. Which is just rediculas.

  

  Business Response

  Date: 12/03/2024

  Customer has received 3 services from us and never mentioned any ongoing issues with pests in their home. We have a touch up policy where we will come back out to their home at no charge if they are seeing activity in between their normally scheduled services. Between the customer signing the service agreement and receiving the first service they are sent the following message "Welcome to the Ecoshield Family!Here are 3 things to know about your service plan:

  1. You signed up for Quarterly treatments. The schedule, pricing, and length of your Service Plan are listed on your agreement, which has been provided to you via your email on file. If you did not receive a copy of your agreement, please text us back here.

  2. If you need to cancel your agreement, we only ask that you pay back the annual commitment discount that you received on your ****************

  3. Your ***************** will occur ***** days after your **************** This treatment is billable, and marks the start of your 100% guarantee. If any of the pests on your agreement bug you between treatments, let us know, and we will come out for a complimentary Touch Up service.If everything looks good, please REPLY YES!If you have questions, please text back questions.For additional assistance, feel free to contact us at ************, by pressing option 2, and then option 1. To OPT OUT of text messages from Ecoshield, please text back STOP."

  to which they responded yes. We are more than willing to come out to take care of any ongoing pest issue they are having but they never gave us a chance to resolve their concerns. 

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 6th, 2024, sales rep.Forest ******, solicited services/pest control at my door.I repeatedly told him we were not interested.He stated that our neighbors called for service & wanted to see if we would be interested while they're in the area. I finally agreed, but wouldn't agree to access my account or credit card, they could bill me. The verbal agreement with Mr. Forest ******, was quarterly treatments for $189.00 & if I signed up tonight, a $150.00 discount on activation fee. If for any reason I was not satisfied, call their customer service department they will come back out for free. I can cancel at any time. He presented me with a tablet to sign for service to begin as they would be by in two days. May 9th, service by ****** *****, treating the exterior of my home, primarily ants on my fruit trees. I promptly paid $189.on May 10th. I was told by Mr. ***** that they would be back in 30 days to treat my home again as their chemicals do not kill the eggs but adult ants will be killed. 10 days go by and adult ants are everywhere destroying the peaches on my trees. I emailed the service department & filed a complaint that I did not see any improvement with ants and rose mites in my yard. I received a call from Echoshield & was told that they have me scheduled for follow-up treatment on 6/13/24 and they would address the issue. I waited another 2 weeks for treatment satisfaction only to be billed another $189.00 for the follow-up treatment. I was never told nor did I agree to an additional $189.00. I would never agree to pay $378.00 in 30 days for ants, never. I contacted Ecoshield and was told I signed the contract and I have to pay the additional $189.00. I emailed multiple times trying to get resolution. After the second treatment follow up I still had ants everywhere. I cancelled service and requested that they remove the additional $189.00 charge. Two weeks later I receive a bill for $348.45. They removed the Discount because I cancelled their service.

  

  Business Response

  Date: 10/25/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and understand where you are coming from. Unfortunately, this is a valid charge and we unfortunately cannot waive/refund the cancellation fee. 
  
  Best, 

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I was not afforded the time to adcately review the contract due to your sales person wanting me begin service in one day. This is why I wouldn't allow direct access to my credit card for payment. I explained to him that I had never heard of Echoshield and wouldn't have time to check your company out, look at reviews, etc. He had to get management permission to invoice me instead of automatic payments. This took an additional 20 minutes. I would hope you have this on record. He finally got permission to invoice and if I signed that night for service the next day, I would get the $150.00 activation discount. Which I think is a bogus fee anyway, you provide a service, you don't activate anything. You pushed for immediate contract signing without the time to review only to find fees that were  not discussed or agreed upon. I had a verbal contract with your sales person and that is what I am holding ********** responsible for, your sales person made false claims, pressured a quick sale for a discount, and quoted me a price of $189.00 quarterly. If I wasn't satisfied, I could cancel services at any time. I was not satisfied with the two attempts on insect extermination, I cancelled service. I am already out $189.00 and had to treat my own yard. Please remove these charges from my account as I do not owe Echoshield anything. Echoshield owes me an apology!
  
  Regards,
  
  ******* *****
  

  

  Business Response

  Date: 11/04/2024

  Hi *******, 
  
  Thank you for reaching back out. Like stated in my response before, we send out a "welcome to the family" text before you even start/receive your treatments. We send that out with all the information needed for the contract to either remind you, or give you a clear understanding to what you are agreeing to. Also on top of that we give you three days after your initial appointment to cancel without penalties which also was not done. We cannot refund your cancellation fee at this time, I do apologize. 
  
  Best, 

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I strongly disagree, only one day between solicitation and service. Sales person stated I had to sign that evening to get the discount as they were serving my neighborhood. The discount that you are now trying to collect. Verbal contract with your employee stated discount, quarterly billing, cancel any time no penalty. You need to honor the agreement solicited by your employee. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-17 I agreed to a pest service that says you can cancel within 3 business days. Cost was $189.00. I canceled the next day and they still refuse to return the money they took after canceling. I have everything in writing . So either they need to return the money OR change their language in their contract . Its mis leading to consumers. Thank you

  

  Business Response

  Date: 10/10/2024

  Hi Anthony, 
  
  Thank you for reaching out with your concerns. I want to apologize if our verbiage became confusing at any point. The point to the three-day right is to let you know you can cancel your account with no fees at the time of closing. You are responsible for all service charges no matter when they are rendered. We are unable to refund the service charge, but your account is closed and you were not charges a cancellation fee. If there is anything else we can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22405653, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Anthony Boulse
  

  

  Business Response

  Date: 10/14/2024

  I have attached and highlighted in the agreement where it clearly states "However, I acknowledge that if I cancel this Agreement within the three-day period after the Initial Service has been performed, the cost of my Initial Service will not be refunded." This was initialed by the customer. 

  Customer Answer

  Date: 10/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business and these sheets if a service they provided is false. I have cameras at home and they made that sheet up. So even if I don’t get the money back they did no service . This is so people know what they really do  Thanks 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Anthony Boulse