ComplaintsforTom Wood Powersports Indy

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This was probably about 5-6 months ago now I went to *************** to try and purchase a dirt bike. I told the salesman (cedo) *** never rode any bike before and asked him to put me on a good beginner bike. He points me to a used 250cc race bike. And me not knowing anything about the bike I said okay deal. Quickly realizing this bike was too big and powerful for someone thats never rode before a day in their life. I wrecked the bike right when I got on behind their store AFTER I bought the bike because he wouldnt let me test ride it. Well I get the bike home and realize theirs a fluid leaking from the motor. So I sent pictures to (Cedo) the salesman and he never got back with me. So I go to the store and speak with him in person and he begins to tell me the leak could be from when you wrecked it behind our store. I didnt wreck the dirt bike hard enough to even put a scratch on the bike let alone cause a oil leak. Anyway after arguing back and forth with him and a co-worker they both start cussing and screaming telling me to get out and dont come back. And they made sure to take me to the very back so no one else heard. Ive had multiple people that know about bikes tell me it was messed up before I got it and that I got ****** on this deal. I paid about $7,000 for a messed up bike they never let me test drive and now wont help me to fix. I remember him making this comment as ** signing papers you could probably sell the bike for more than what you paid and it just seems fishy like he knew the bike was messed up the whole time. One of the guys I had look at it said its a gasket in the engine thats bad thats making it leak, and you cant mess up a gasket in the motor by crashing it. Usually a gasket goes bad by the motor overheating not by wrecking it.

  Business response

  08/25/2022

  This was an non-solicited and voluntary purchase that was made on April 15, 2022.  Customer ***************************** purchased a used 2020 Kawasaki KX250 dirt bike, as-is, no warranty.

  We acquired it on 12/22/21 from a frequent customer, ***********************, who purchased the bike here new on 9/28/19.  Even as a NEW dirt bike, it does NOT come with any factory warranty.  *********************** is meticulous in care about any motorcycle he has ever purchased from us.  This unit was inspected by *******************, our service technician, and there was nothing wrong with the bike.  It never leaked any fluids while displayed on our showroom floor.
  

  The attached is a ****** review that was made on behalf of the customer, *******, over 2 months ago, and my immediate reply.   He was told to bring the bike in for our inspection, but never did.  After approx. 120 days since purchase, we have no idea what may have been done to the bike by the purchaser.  At this point, all we can do is offer an inspection and repair at his cost.  We believe that the bike may have been dis-mantled by someone other than the dealer to inspect his so-called defects.
  

  I am more than pleased to provide any other input on this.  Please call me at your convenience.
  

  Cito *******
  

  General Manager

• Initial Complaint

  07/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Sold Tom Wood Powersports a 2019 Indian Chief motorcycle 4 weeks ago. We agreed on 15k for the price. They paid off the balance that I owed to ******************** and was to pay me directly the remainder of the 15k. Midwest informed me they did pay off the loan and they were set the title. This has been over 10 days. I was informed that my check was being sent fed ex and they provided the tracking number as of today 7/12/22. Tracking number is ************. I checked that number and it said a label was created on 7/6/22., but package was not picked up yet. I feel **** is dodging my call. which is allegedly the *** and ******* who I talked to this morning hasn't a clue of what's going on. I was told by ******* the day I sold them the bike I could pick my check ** in a few days. Being in the automotive business I knew that wasn't actually going to happen until they got the title, which I concur with that. My question to them is why hasn't ***** picked it up, and if they haven't picked it up why can I just come to get it. I know the *************** Group is a well known company and that's why I sold my bike to them, but this is ridiculous. Fed Ex doesn't take a week to get a package from 96th street to Speedway *******.

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