ComplaintsforFlaherty & Collins Properties

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint against Flaherty & Collins for failing to ensure the safety and security of the common areas, specifically the parking lot and hallways, of ************* at **************. Despite repeated car break-ins reported by tenants, the landlord has not taken appropriate measures to address these safety concerns. Additionally, there have been ongoing issues with homeless individuals sleeping in the hallways, further compromising the safety and sanitary conditions of the property According to Section 5321.04(A)(3) of the Ohio Revised Code, landlords are required to "keep all common areas of the premises in a safe and sanitary condition." The ongoing car break-ins and the presence of homeless individuals sleeping in the hallways demonstrate a clear failure to maintain a safe environment, violating this obligation.I request that the landlord takes immediate action to enhance security measures in the parking lot, such as improving lighting, installing security cameras, and repairing any broken entry points. Additionally, measures should be taken to prevent unauthorized individuals from accessing the hallways, including but not limited to, securing entry points, increasing security patrols, and installing surveillance cameras. I seek assurance that ongoing safety concerns will be promptly addressed in the future to prevent further incidents.

  

  Business response

  07/29/2024

  Good afternoon.

  In recent months The Boulevard at ************** has been part of a community-wide issue with car break-ins.Being in regular contact with the police and other local businesses and apartment communities has verified that these break ins are not exclusive to our community. Police continue to share with us their efforts to stop this rash of car break-ins in the area.
  
  Outlined below are the measures weve taken since these break-ins have occurred:
  
  We have a marked security car parked every single night in the area of our parking lot that has been the most susceptible to the break-ins.
  On the weekends we have overnight manned security.
  We have reached out to three different lighting companies for a full light audit.
  We have notified residents of our efforts and continue to assist those directly affected.
  We stay in regular contact with police and local apartment communities to collaborate on additional deterrent efforts.
  
  Police have also communicated with us their efforts in controlling homeless activity in the community. Though this is a continued challenge for our area, ****** remains vigilant in keeping all our controlled access buildings in working order.
  
  Our team has had a housekeeping position open for some months, but during our searching/interviewing process,we have employed a professional cleaning company that cleans each building on a weekly  rotation.
  
  We share our residentsfrustrations with any form of crime that occurs on our property. Since weve instituted active security measures, we have not had a repeat event. Our property and leadership teams will continue to do all we can provide as comfortable an environment as we can for our residents. 

• Initial Complaint

  06/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Subject: Complaint Regarding Excessive Charges on May and June ***************** BBB,I am writing to file a formal complaint regarding the excessive charges included in my May and June bills from Flaherty And Collins. I believe these charges are unfair and unjustified, and I seek your assistance in resolving this matter.I noticed a sudden increase of $100 on my May bill for plumbing services. The property management company claimed that this charge was due to an issue that occurred in my bathroom in April, which resulted in a clogged drain.Furthermore, when I arrived to pay my bill this month, I discovered an additional charge of over $300. These extra fees were attributed to late payment penalties, which I find highly unreasonable. It is important to note that I have diligently paid my rent on time in the past, and this sudden influx of charges has left me financially burdened.I have attached all communication between myself and the property management company, which includes my attempts to seek clarification regarding these charges. Despite my efforts to resolve the issue directly with them, I have been met with inadequate explanations and unsatisfactory responses.Given the circumstances, I have no choice but to request your intervention. I kindly ask that you investigate this matter thoroughly and help facilitate a fair resolution between myself and the property management company. Specifically, I am seeking the removal of the unjustified plumbing charge from the bill and a reconsideration of the excessive fees imposed for late payment so I can pay my bill for this month.I appreciate your attention to this matter and look forward to a prompt resolution. Should you require any additional information or documents, please do not hesitate to contact me at the provided phone number or email address.Thank you for your time and assistance.Sincerely,******

  

  Business response

  07/26/2023

  Good evening. I received the above complaint. Please give me some time to review and we will be in touch.

   

  Thanks!

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been living in ***************** apartments for 3 years. Since I moved in the management has been changed as well as the entire office staff. There is little to no communication from the office to residents about things going on. The units have mold in them, and when brought to management's attention we are told it is "the good kind of mold". The office is unresponsive regarding most issues unless money is involved. If you email to ask a question you might get an answer that day, or not at all. Now if you email about something that is regarding money your answer is immediate. For example since I moved in our trash service has been $15. There is an addendum in our lease about the valet trash service and the rules, along with this cost. However, the previous manager argued with me numerous times that the valet trash was a FREE service they provided to **, and the $15 was for the on site dumpsters. When I got my lease renewal letter this year I am informed that trash is now going to be $25 a month. I asked to opt out of this service, as that is not a reasonable amount in my opinion. I even offered to put a sign on my door stating NO VALET TRASH PICK UP. I was told that this was a MANDATORY service and that the previous manager had lied to about the trash and altered the price to the $15 without approval from anyone, and it was always supposed to be $25. All of the windows and doors are so drafty you can feel air moving through them, and in the winter or if it rains the snow, ice, and rain comes in causing the mold. This has been brought to the attention of management and we are ignored, and told it is our responsibility to keep mold from growing. It is impossible to keep mold from growing on a surface that is constantly wet due to the bad windows and doors. This does not just affect my unit. I have 2 sisters who also live in this complex and have the same mold issue and draft issue.

  

  Business response

  05/26/2023

  ********,

  Good morning.  I received your complaint and want to let you know we take this very serious. I will set up a meeting with our on site team along with our Regional. We will get back to you early next week.

  Thanks!
  

  Customer response

  05/30/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  05/01/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have rented an apartment at **********************, ************** for one year. I signed a form stating I have one cat and paid a pet security deposit plus monthly pet rent. It is time for lease renewal, so went to leasing office to do so. *****************, leasing manager, said copier was broken and to come back another day. I came back and completed the forms. Nothing was said about a new ************* process. I received an email the next day from *************.com. I thought it was a scam, so contacted the leasing office. ***************** said it is new. Why was nothing said at lease renewal? I had researched the company and saw many negative reviews, but thought "I have just one elderly cat, so should be easy". The screener is poorly written, does not allow for open ended or "other" answers when the choices don't fit. I got my kitty from an animal shelter 16 years ago, so dk type of breed or when/where vaccinations done. An indoor apt dwelling cat is not a dog in that it does not pee or p*** outside, does not bark, does not use our dog park, nor require regular visits to vets for check *** or shots. I could not provide some answers, so my screener is in limbo. I have filed a complaint with *************.com, with the BBB and now with you. I agree that ************* is important, but not by using this company. They have many complaints and poor reviews due to their unethical business practices. They do not use a logical and user friendly questionnaire to allow for "other" choices. They do not have a good business relationship management process that would create positive outcomes for the customer. They may have swayed you with promises to help you make more revenue, but it has frustrated your residents. Is it worth it? Who makes the final decision on the screener-you as the property manager, the leasing manager, or this screening company? My screener is in limbo as it states can't be forwarded to you until I answer all the questions.

  

  Business response

  05/15/2023

  Good morning. I spoke to ************* and the site last week in regards to your concerns, we have agreed to grandfather you in to our previous pet policy and waive your ************* process for this year. Please let me know if you need anything else.

  Thanks!

  Customer response

  05/15/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. I hope Flaherty and Collins property management will reconsider their use of **************** for future use until the company can create a user friendly application that would create a good customer outcome. I do not think more pet charges for existing residents should be made. We already pay a pet security deposit and monthly pet rent. Please use this service only for new residents upon their application or for a current resident who wants to add a new pet.
  
  
  

  Regards,

  *************************

• Initial Complaint

  11/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am living in an apartment managed by Flaherty & Collins property named ***************. I gave the office a $1000 dollars money order to pay the rent in September 2021. In June this year, they told me the money order was been charged back. And they thought I did that. That is impossible for me to do that. I tried to contact the payment company and **** to figure it out but they need a long time to investigate. I never missed a payment. But the office contact me this morning said they want to evicted me for this issue. I totally cannot understand why they do this. This is not my fault. I don't know how even this is impossible to charge back a cashed money order after half a year.

  

  Business response

  11/27/2022

  *******,

   

  Thank you for reaching out. I will get with the team tomorrow and look into this for you. I'll make sure someone updates you by Tuesday end of day.

  Thanks!

• Initial Complaint

  10/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I recently moved out of *************** Apartments which is managed by Flaherty and they have sent me to collections for an outstanding billI have attached a file with the communication between me, my roommate, and ****

  

  Business response

  11/15/2022

  Thank you for reaching out. I didn't see any attachment, if you could please send me your documentation as we show you have an outstanding balance, due to damages & cleaning. Please let me know if you would like us to send you pictures & cost of the damages.

  Thanks,

  ***************************

  ******************

  Customer response

  11/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I still have not received documentation of your claims. I need proof of said damages and receipts showing how they added up to the cost you claim. I was also not informed or given a "last notice" per say before you sent me to collections 
  
  Regards,
  
  ***************************
  

  

  Business response

  11/17/2022

  Good morning. Please see attached pictures, Final Account Statement, and invoices for the damages.  I have more pictures if needed however, I'm only able to upload 4 documents to this file.

   

  Thanks!

  ***************************

  ******************
  

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my son and i left home on fri aug 15, ********************************* for weekend and returned sun aug 17, 2022 only to find our home flooded in the kitchen, half bath, laundry closet and some in frontroom. i **ntacted ** and told them about issue only to get response it wasnt emergency. i called office and left emergency msg and rcvd call back from property mgr saying only maintenance guy was out of town 2 hours away. another maintenance guy was on property and he was sent. he said water pipe broke...it took 7.5 hours for roto rooter to **me and say same thing and another 2 hrs for a **mpany to **me **** the water up..the next day water flooded again while property mgr was here with me and it took a few hours for rotor rooter to **me. i was told that regional mgr said for them to give me a machine that will **** water up and they told her its too much water. same **mpany came a few hours later to **** water up again. my water was turned off leaving us with no ability to shower, flush toilet or wash hands..we were put in another property downtown ******** which is 30 min away and 35 min away from my part time night job so i missed 4 nights pay because it was too far to be driving getting off at 4am. i called and asked the property mgr, called the ********** ************************************** the ** and the regional mgr, ****** as to when will my home be done. i told property mgr, **** and ****** my son starts school aug 17th and i have to be home for him to catch bus. i was told it would have been done a week later..it wasnt. was told time and time again lies. i was told that ****** had the find cheapest **ntractor to do it and it took weeks for that. that should not have happened. on mon aug 8th the maintenance ***************** came to apt downtown giving me key to a 1 bedroom apt (for my 17 year old son and me) he told me my place would be done that wed (2 days later) i said well since its just 2 days ill go home. no need to pack up all i bought downtown...PLEASE CALL ME TO GET THE REST

  

  Business response

  08/29/2022

  *******,

   

  I'm so sorry to hear about your experience at our property, I will be on site tomorrow and will give you a call to see how I can help.

   

  Thanks,

   

  *****

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I'm writing to complain a microwave that they charged me against. The microwave is not working properly ever since I moved in. Me and my roommate has submitted multiple maintenance request and asked to get it repaired. Not only the issue persists (in fact, the maintenance tried to fix it by slamming the door on and off), but the microwave became increasingly dangerous. Eventually one day, when I'm trying to get my food microwaved, the circuit board of microwave exploded with a very large noise, which scared me and my roommate to an extreme extent. After that, the maintenance finally admit it is not fixable and reordered a new one for us. That being said, in the week after, the staff at *************** sent us an email, claiming we are responsible for broking the microwave as they claim we put metal in the microwave. The only thing I put in my microwave that day is the microwave-safe plate and food that I put in many other microwave for hundreds of time. Not only did no one mention about 'metal' even once until they charged me for it, but the behavior of *************** staff towards a broken device, blaming the problem to residents on their own problem and trying to let the resident pay the **** for a repeatedly broken, low quality and dangerous device is against the value of a business by any means. I request them remove the charge of this microwave as soon as possible.

  

  Business response

  07/26/2022

  Good afternoon, I'm sorry to hear you were having issues with the Microwave at ****, I have spoken to my team, and they should have reached out yesterday. You will have no charge for the microwave. If you need anything further, please reach out to me.

  ***************************

   

  Thanks!
  

  Customer response

  07/27/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I re-signed a lease at a ***************************************** Property- The Yards. I live above the trash compactor and they had previously said it will only run during business hours. I can hear and feel the trash compactor below me all day. It is now running as early as 4:30 am and going until 8:00pm. This is not what I signed up for. I have asked to be able to break my lease for free since I did not sign up for this constant noise that is caused by the apartment complex themselves. I just want to be able to provide 60 days notice and get out of this place. I have to call emergency maintenance almost nightly in order for them to shut it off so I can sleep. Ive reached out countless times to staff and they dont do a thing.

  

  Business response

  02/03/2023

  *****,

   

  Good afternoon. Thank you reaching out I see that you have already moved out of our community, and I would love to discuss further what we can do to help.

   

  If you could please give me a call.

  Thanks,

  ***************************

  ************

• Initial Complaint

  04/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Applied for apartment was denied. They owe me my administrative fee back. I asked for it to be put back on my debit card. They said no. I said I'd come get check. I was moving needed my money back. Refused. For weeks I called. Texted. Emailed. No one would respond. Finally they said it can take weeks. I asked again please let me pick it up ?? Refused. I asked for corp number , when did it ship etc. finally was told check was cut. But wouldn't answer a date. It never came. They swore they sent it. Wouldn't respond. I kept multiple times a day messages asking. Please stop payment issue new one I want it on my card or I'm picking it up. No we will overnight it. Nothing. No response. **** informed delivery said I had certified mail coming via ground. It said delivered. Then said no due today. Then late no delivery info. It mailed 4/7/22. Every day it says due today left facility ( 2min away) ********* apartments ************************************. I keep calling. Finally they said sorry out of our hands your issue is with **** $200 They took over 2 months ago ?? I want my money I want it now. They lied about dates, if it shipped. The method of shipment. Wasted hours of my time leaving unreturned messages. I'm tired of this game. Please help

  

  Business response

  06/06/2022

  Good morning. I'm responding in regard to the above compliant. We did have some issues at first getting the refund to the previous applicant due to the wrong address being given, once we received the new address, we voided the check and reissued. We show it was delivered, and have not heard anything since. If this is not the case, please let us know and we will get it taken care of ASAP. Please call me if you have any further issues: ************.

  Thanks!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩