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Business Profile

Property Management

Kirkpatrick Management Company, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Kirkpatrick Management Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kirkpatrick Management Company, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a condo owner (****************************************************************************************************. In *****), I am one of five families who have been displaced due to a lightning strike which caused fire and water damage on Saturday, June 29, 2024. It has been seven months since the lightning strike occurred. Kirkpatrick Management has managed this situation very poorly. There has been a lack of communication and forward progress concerning rebuilding the Condominiums. Telephone calls and emails go unanswered. Condo owners have been required to paid *** fees ($378.55 per month) for the last seven months and we are not receiving services. I would like for Kirkpatrick Management for reimbursement of paid *** fees since the lightning strike and drop the *** fees until a complete move in. Kirkpatrick Management needs to be more client friendly with improved communications and a flexible timeline for repairs will be a great start.

      Business Response

      Date: 01/29/2025

      Please accept the attached response to this claim.

      Customer Answer

      Date: 01/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      I am not pleased with the reply. I expect Kirkpatrick to do their jobs! Share this information with board and share their response with me.

      Regards,

      **** ***** Iii


    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This property management company failed to keep up with snow removal. I have not been able to get my car out of the garage due to snow plows leaving a pile of snow behind my garage. This company is paid to fix that. I have been walking to the store in sub zero temperatures because they haven't removed the snow as they have been been paid to do. I am not seeking restitution. I just want them to do what they are being paid to do. They are not doing that and I was hung up on when I called to make a complaint and request service.

      Business Response

      Date: 01/22/2025

      Please see attached file as our response.

       

    • Initial Complaint

      Date:12/22/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I have had the same concern for the past 3 years with one of neighbors with his junk trucks on side of our house. We have been calling, texting emails the *** with no response. We are now in need for them to step due to has other neighbors parking in front of house to be spiteful due to they leave on the next street.

      Business Response

      Date: 01/06/2025

      Please find the attached response.  Thank you!

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived in my home for 22 years and always paid my *** **** until I fell behind a couple of years ago. Kirkpatrick took over and did away with payment plans and any thing that made it easy to pay your dues. I've been making payments trying to get caught up. I even paid the full amount due on July 1 2024. I called Kirkpatrick and explained I was having health issues and trying to make payments while getting crazy medical bills. First they said they understood to keep making payments. Then a week later they said they were turning me over to collections, I have no idea why Kirkaptrick treats people this way??? Is this how you treat families that are having health issues?? Kirkpatrick added more fees to the balance by turning me over to collections. He even bragged that I'd have to work it out with the attorney. This is an absolute crappy way to treat people. Plus Kirkpatrick never enforces any *** **** in our neighborhood so I have no idea what I'm paying for. Kirkpatrick needs to take the collection fees off my account or I will make sure your company is reviewed to show how poorly operated it is and that you treat families terribly.

      Business Response

      Date: 10/09/2024

      Please see the attached response to this complaint.

      Thank you!

      Customer Answer

      Date: 10/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
      Refusing to assist with my account because its in legal collections has nothing to do with me? Prove I paid late and didnt pay according to the timeline?? You put my account in legal collections. Its obvious you treat homeowners differently with the violations that are allowed on certain properties. I will make sure to give my review of the horrible company and tell the news along with the **** Very unprofessional company 
      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ****** *****

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept. 9, 2024 the pumping station pumps broke down causing sewage to flood into my condo and my neighbors as well. Under normal circumstances we are responsible for flooring within our units. The Association attorney claims we are responsible for damages even though their equipment caused the flood. This is completely unreasonable. In the past when this has happened they had people begin repairs on the same day. We do not know what suddenly changed. They continue to claim no responsibility on their part. What if their truck plowed into our building causing inside damages, Of course they would repair outside and INSIDE damages. This is no different.

      Business Response

      Date: 09/27/2024

      Please see attached response.

      Customer Answer

      Date: 09/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22329083, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      Michael Snodgrass

      Customer Answer

      Date: 10/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22329083, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Page 11 of a welcome letter states that a pump failure of the lift station could result in sewage flooding most units.  I was flooded at 2925 along with my neighbor at 2929 Country Estates Dr.  The blockage and flooding occurred due to an outside breakage and the Association is responsible.  The problem was not due to a breakage in our units ,such as a clogged commode.  State law trumps our rules and regulations.  If your truck hit our building causing inside damage,  you pay for inside damages being the responsible party.  This is the exact same thing, be responsible for what old pumps  caused.  You took this to your lawyer, I do not want to do the same thing.  The rules have no exceptions, but common sense and decency surely should persuade anyone with any lucidity to see the responsible party should stand up and accept responsibility.



      Regards,

      Michael Snodgrass


      Business Response

      Date: 10/03/2024

      Please find attached our response.

      Thank you!

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kirkpatrick management has been our management company. We have paid them to handle landscaping needs. They have not kept their agreement. Landscaping has not been performed and irrigation system does not work even though we are paying for the services.

      Business Response

      Date: 09/03/2024

      Please accept the attached response as our official response to this complaint.

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An *** board member pooped on my house 2 times, I have this on Video and the case is pending with law enforcement, I had to write 7 emails to get one of the pooping removed. They still have not removed the 2nd one. Being the person was an active member of the *** Board at the time I should not be having this much trouble getting the *** or the Management company to take care of the damage done. I am willing to talk to any media or anyone else and share all of my information.*** board member caught on video pooping on neighbor's house (fox59.com)

      Business Response

      Date: 07/25/2024

      Please see attached response

      Customer Answer

      Date: 07/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      Since a board member did damage while being a board member the board is on the hook for repair and or removal. Review the *** rules and regs.  They have since removed stated p*** for said ex-board member. Reword and try again.

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ***********************


    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I live in The Oaks in ********** whose *** is managed by Kirkpatrick Management. Between November 16th and 17th, the *** contracted a company to paint parts of each unit in the subdivision. It was the ***s decision, not ours. In the course of painting on our house, my sons window was cracked. My ex-husband filed the complaint on November 22nd to the *** to have them inspect and repair or replace the window. Neither I nor him have received any response or action in the time since. I called to follow up and was told I had received an email explaining the contracted company denies cracking the window as they were not near it, thus the *** will not repair or replace it. The shutters that are on the cracked window are painted so obviously they were near the window. Also, they left equipment on our front lawn by the house overnight. So, yes, they were near the window and it likely was cracked while they were there working

      Business Response

      Date: 02/13/2024

      Please see the attached file as our response to file # 21180472.

      Respectfully 

    • Initial Complaint

      Date:11/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Asking for help through accounting for a false late fee charge.The woman is very rude and uncooperative.As a matter of fact, the entire staff is very dismissive. Whe as owners pay association, dues, and in turn pay Kirkpatrick to follow through with the people they hire. very rude and dismissive company.

      Business Response

      Date: 12/04/2023

      Please find our response attached for ************************.

    • Initial Complaint

      Date:06/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At closing of selling my house, the property management company is charging me a fee of $140 to change the name on the property (they are so charging the buyer of my home the same $140 for the same simple task). They wont issue a clear title without me paying this fee. They are holding my house hostage to a fee for a service of changing a name. $280 for 5 minutes worth of work, basically charging $700 an hour for admin work.This is extortion and should be criminal.

      Business Response

      Date: 06/20/2023

      Please refer to the attached response.

    Kirkpatrick Management Company, Inc. is BBB Accredited.

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