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Business Profile

Property Management

Kirkpatrick Management Company, Inc.

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BBB Accredited BusinessA+Rated by BBB

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3 Customer Reviews

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  • Vanessa M

    01/07/2025

    Horrible. Lying continually. Money misappropriation, violates residents contracts, **** covers up their accountability

  • Connie B

    02/14/2024

    Kirkpatrick **************************** at North Pointe Bay has allowed the *************** ********* laps January 31, ****. Without a new policy in place. A letter (dated 2-1-****) of notification was mailed approx 2-10-2022 stating they "hope" to have a new policy in place by March 14, ****. I need to sell my Townhouse and can not because NO mortgage company will take the loan.Kirkpatrick was notified NOVEMBER 2023. These decisions have left me in peril.

    Kirkpatrick Management Company, Inc. Response

    02/20/2024

    We appreciate the user providing feedback regarding their experience. We always strive to make improvements and will use this information to adjust our customer experience.

  • C. R

    08/03/2022

    The Kirkpatrick Management Company issued a warning letter to our family for leaving our trash can by the curb for less than 2-days while we were away for a vacation. When asked, they indicated the photo they took and the warning letter followed "routine" inspections and were "fully within the authority of the Board and management company." We also requested follow-up information about how long trash cans are permitted to be at the curb for pick up and rather than citing the rule, they simply referred us back to the covenants. Residents who pay nearly $1000/year for HOA support deserve slightly more professional treatment. Our family has had zero issues for 12-years in this neighborhood until this management company assumed responsibility. We have now had 2, both unsatisfactorily resolved. And all this does is detract from an otherwise healthy and happy residential experience.

    Kirkpatrick Management Company, Inc. Response

    08/05/2022

    At Kirkpatrick Management we pride ourselves on excellent customer service and strive to improve the overall health, wealth and condition of our HOAs. We are sorry you have had two unsatisfactory experiences with our company, but I can assure you this is an anomaly. As a Management company we only take action, such as sending courtesy letters for Covenant Violations, if we are directed to do so by your ***** of ********** In the Timberstone HOA, your governing documents state: No rubbish, trash or garbage containers shall be stored or maintained outdoors except for such temporary storage necessary for immediate pickup of the trash and, in the event, trash shall be stored in appropriate containers. We encourage all residents to get involved with their HOAs by volunteering to be on the ***** of ********* or other Committees. Respectfully *******************, CMCA, AMS, PCAM Kirkpatrick Management Company

Customer Review Rating

1/5

Average of 3 Customer Reviews

Contact Information

5702 Kirkpatrick Way

Indianapolis, IN 46220-3925

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(317) 570-4358

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 5/19/1994

Years in Business: 52

Customer Reviews are not used in the calculation of BBB Rating

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