Complaints

This profile includes complaints for Carpenter Realtors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carpenter Realtors

  8901 S Meridian St Indianapolis, IN 46217-5030

• 

  Carpenter Realtors

  301 Northfield Drive Brownsburg, IN 46112

• 

  Carpenter Realtors

  6101 N. College Avenue Indianapolis, IN 46220

• 

  Carpenter Realtors

  10332 US E Hwy 36 Avon, IN 46123

• 

  Carpenter Realtors

  501 N. Rogers Street Bloomington, IN 47404

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carpenter realtors, *******************************, was in process of selling my home that came with ***** acres of crops. This home has been in my family for decades and was left to my family by our grandpa. Carpenters/ *******, before the sale was finalized, deeded my ***** acres in my renters name. Im now in the process with an attorney to evict these renters and there is a possibility that I might lose those crops of my grandpas since they were deeded in my renters name prior to the purchase. This is not right! I am now being ignored by the realtor I am assuming because he wont get a sale. Stay as far away from carpenter realtors as you can!! I now have my home that was built by my grandpa when my mother was pregnant with me and some of my grandpas land he has worked really hard for possibly taken away from our family. I will not stop fighting for what is our familys land and this isnt right. This should not be allowed and I hope no other family has to go through this!!!

  Business Response

  Date: 08/01/2024

  This is *******'s response to me in his own words:

  *******************************
  

  Mon, Jul 29, 1:26?PM (3 days ago)
  
  ****,
  
  This complaint comes from confusion and misinformation being disseminated from multiple parties within the transaction.
  
  Just a little backstory with *******.   I sold ******** house located at ***************** in March 4, 2019. She purchased 1726 ************************* 18, 2019 Most recently recently I sold 1726 ******, January 12, 2024 and she purchased 3150 N. ******, January 12, 2024 All went smooth and without incident.
  
  I also sold ******** house at ******************************************************************************, June 28, 2019.
  
  Seller - ******************************************
  Interested parties  *************************** and ***************************** ( Last names are correct) inherited interest from deceased father.
  Buyer - *************************** and *******************************
  
  ******* contacted me roughly June 2021 to list her house with 26 acres with the  intention of selling it to her Current renters and friends of *******, ********************* and *****************************.  I listed the house, July 1, 2021.
  
   **** and ******** with guidance of their own realtor didnt enter into a purchase agreement until December 5, 2021.  In the meantime, I had ******** Engineering separate the land and house creating a parcel with the house one 1.7 acres other from the 26 acres. I also had to have a trailer removed from the property as it was abandoned and would qualify for a loan with it on the property.  March 19, 2022 we had a mutual release from the purchase agreement as Kody and ******** were unable to secure loan. They moved out and left the house and property a mess, I had to have the property cleaned and junk removed from the property.  
  
  The house went back on the market and June 14, 2022 we entered into a contract with *************************** and ***********************. Appraisal inspections all went well August 31, 2022 we were mutually released from the contract as ******* and ****** were unable to obtain a loan. 
  
  At the end of August 2022 I took a call from ******* saying that she had ******** life long friends, *************************** and *******************************,  who would be interested in purchasing the property.  September 6, 2022. I represented ***** and ******** entered into a purchase agreement for the purchase of ********************* Which it was accepted.   
  
  It was determined by my lender that ***** was only a year into his 1099 employment which meant he had another year to go before he can get approved for a loan. ******* insisted that ***** and ******** get this house. Seller and buyer came to an agreement to enter into land contract pay monthly payments that would be applied to the principal and within a year ***** be able to purchase the property outright and satisfy the purchase agreement. 
  
  Title work revealed ******* and ******* had interest in the property as their fathers interest passed down to them. So now they are sellers with the property. 
  
  ******* had back taxes of at least $3400 in the property was getting ready to go to sheriff sale.  ******* also had a bill with ******** Engineering for the splitting of the property and a bill with ******** junk removal.  The land contract had $10,000 down from ***** and ******** to be applied towards these bills.  Carpenter Realtors deferred their commission payment until the land contract was satisfied.
  
  We closed through ******* Title, and ******* had a power of attorney for ******* and ******* prepared by Chicago Title and signed for on their behalf.
  
  ***** and ******** continue timely payments.  
  
  ***** and ******** failed to make November 2023 real estate tax payment and failed to make May 2024 real estate tax payment which puts their contract into default. ******* paid these taxes to keep it current In April 2024, and then insisted that ****** Monthly payment be increased to $1000 a month to which he agreed and started paying.
  
  Ive reached out every month this year to get ***** and ******** to meet with a lender to get them on the track of purchasing. They failed to make application until June 2024 at which time It was revealed that ***** had two late payments in May 2024, which made him ineligible for a purchase.
  
  ******************************* asked her father *************************** to purchase the home on their behalf.  I was able to get ****** through underwriting and approved to purchase however, seller cannot give $10,000 credit towards the purchase as required by the loan that he qualified for.
  
  July 5th, I received ******* preapproval . I prepared a purchase agreement between *************************** and ***************************** for $159,000.  ****** hesitated on signing the contract. Then on July 9, 2024 ***************************** informed me that she wanted to increase the price of the house to current market value which is about $200,000.  I cancelled the previous purchase agreement for $159,000 as it wasnt executed. I created a new purchase agreement for $199,000  which ****** refused to sign.  
  
  All my communication throughout this transaction has been with *****************************. I have not had any interaction with ******* since the purchase of her house in January 2024.  I have not received any missed calls or emails from *******.  I have talked to ******* about this complaint. She assures me that ******* is just upset about the whole situation of her friends taking advantage of  her mother.  were still attempting to work it out.  ******* has instructed me to wait to see if ***** makes his August payment.  Shes been advised that she would have to *** for breach of contract or foreclosure.  Both would involve using a lawyer.
  
  To answer your earlier question, an legal guidance has been from ********************************* who created the land contract.  Besides the $40,000 increase of price, this has been pretty civil without the need to get anyone else involved. I have a good relationship with *******, and I believe I have it under control.   Thats why I was surprised to get a complaint.
  
  Let me know if you need anything further for me. Excuse any errors as this was created by voice to text.  
  
  Respectfully,
  *******************************
  
  Carpenter Realtors
  ************ Cell
  ************ Office
  ************ Fax
  ****************************************
  www.callcarpenter.com/brandonwarfield

• Initial Complaint

  Date:05/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a listing agreement with ***** and *********************************** on January 20, 2023 and since May 4, 2023 have requested to be released from our listing agreement with this agency and they have ignored that request and/or stated their policy is to not release clients. There is no language in the agreement or ******* Code which states we do not have the right to terminate. The managing broker is ***********************.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a real estate agent to list my house for sale. I have decided to pull the listing for the winter/holidays. Since my listing went inactive in MLS, Carpenter agents have been calling/texting me from multiple offices over multiple days trying to steal my listing from the realtor's office I am working with. They are calling my unlisted, ************ number. I never give it out and am on the do not call list. I contacted them and had to argue my way to speaking with a regional manager - went through their online portal and 4 people to get to her. She said she would call all the offices and ask them to stop calling. That was yesterday, my second day of receiving calls. I have just now gotten a call this morning again from another of their agents - what I only assume will be my first of the day. This business practice is, in my opinion, at a minimum unethical and is quite a nuisance. I don't want the calls and I am very certain everyone else who took their house off the market doesn't want the spam calls either. It's too much and very persistent. They have an A+ rating on your site, are accredited I see, and I believe are undeserving of both. This is a bad business practice they are employing to win clients. Seems they would be better served trying to be good at their jobs and an ethically upstanding company and getting clients that way instead of by more nefarious means.

  Business Response

  Date: 12/21/2022

  First, I apologize to ***************** that he was offended by several of our real estate agents contacting him.  However, thats what we do we routinely call people who own homes to see if we can be of help in servicing their real estate needs.

  
  Second, ***************** does not understand that were not trying to steal his listing.  As a 50+ year member of the Metropolitan ************ Board of Realtors (*****) we are bound by a written code of ethics prescribed by the ******************** of Realtors.  Article ****************************************************************************************** exclusive brokerage relationship agreements that other Realtors have with their clients.  ***************** stated in his complaint that his listing (with ***********************************************) is inactive.  In fact, the status of the listing in the ***** Broker Listing Cooperative (BLC) of which both ******* and Carpenter are members shows it to be expired (see attached).  With an expired status, solicitation of the listing by another real estate broker is not forbidden and is therefore not in violation of the code of ethics.
  

  I dont know what business ***************** is in, but its been my personal experience over a 48-year career that no business survives without selling something.  In our case, we sell real estate by successfully bringing buyers and seller together, and we do it quite well.  The fact that his home is located in a highly desirable area and in an equally desirable price range is a compelling reason for our agents to contact him.  He has a choice to politely tell them hes not interested because he already has a relationship with another broker or to merely hang up on them.  Good agents are accustomed to being rejected.
  

  In any event, we did via written notice on December 7, 2022 ask all of our salespeople to stop contacting ******************  While we expect that will be the case,another thing to keep in mind is that real estate agents are independent contractors, not our employees, and we therefore dont have 100% control over their actions.  If this were a situation where they had actually been doing something either illegal (as referenced by the term nefarious in the complaint) or unethical, they would be subject to having their contracts with us terminated, but that clearly isnt the case here.
  

  I sincerely hope that when ***************** does put his home back on the market with ******* (presumably sometime next year) that the same tenacity weve shown in soliciting his listing will result in our being able to produce a qualified buyer for his home.

  Customer Answer

  Date: 12/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and do not believe the response fits the intent of the complaint I've made.  Here is why:
  
  I want to reiterate that this business is soliciting business from an unlisted, ************ number multiple times a day.  These calls have still not stopped.  I am on the national do not call registry and do not want the sales calls.  I should not be subjected to 'rejecting' realtor's requests multiple times a day.  This is obviously a Carpenter company policy/practice that they engage in as other real estate agencies that reached out did so via mail, letter, card, etc., and not by spamming my phone and having every person associated with their company call me directly.  Even if it is not illegal, it is a very bad business practice.  Especially when you consider that the pitch to win the business seems to be some variant of 'let me tell you what your realtor did wrong and why I can do it much better'.  I understand sales are the goal, but, as I said in my complaint, maybe the focus should be on advertising, training, being good sales people and generally becoming better agents rather than being so tenacious in trying to 'poach' clients.  Whether I have a signed agreement with another company or not, Carpenter would have no way to know that.  I advised them I decided to pull my listing off the market for the holidays, not that I ended my relationship with my previous real estate agency.  Would these calls still fall into the 'good code of ethics' Carpenter mentions in their response if they knew that I was still an official customer of another agency?  Doubt it.  Carpenter is arguing some semantics, mentioning my use of 'inactive' in RMLS language, but at the end of the day that doesn't matter.  My private phone ringing a lot, over several days, after specifically reaching out to the company (having to talk to multiple people even) to ask them to stop is just not acceptable, whether technically legal or not.  Carpenter is the only company doing this.  I have never had any real estate company engage in such a practice in any market before and, having bought and sold many houses over many decades in many states, this was a first.  This is very unwelcome and, at best, is just an abhorrent business practice.  My most recent call from a Carpenter agent was yesterday so it seems that neither giving my number out for calls, being on the do not call list so I don't get solicited all the time, asking them to stop directly, nor filing this complaint has worked.  Illegal or not, unethical or not, however you decide to slice it up, it reflects very poorly on the company and its associated sales people.  How did Carpenter get an unlisted ************ number anyway to send to every agent across their multiple offices?  What is the difference in this and getting calls from a company trying to sell items and receiving them while on the do not call list?  Isn't that what it is for?  I believe that is actually illegal.  At any rate, BBB can keep promoting this business as upstanding and an A+ if you so choose, but you are now aware that they are not that company so, I guess it is what it is.