Storage Units
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Fire alarm or security alarm is going off every week. No one turns it off for days at a time. It is very loud and disturbing to the houses near the facility. I love across the street and we can hear it inside our house all day and night. We called the fire department and police but they were not able to help.Business response
04/12/2023
We have been having multiple issues with water fluctuations throughout the day/night and have been trying diligently to fix.
Below is an explanation of what is happening and what has been / or is being done to resolve the issue.
- City water pressure is good at nonpeak usage in the neighborhood static pressures were provided at nonpeak hours.
- At peak demand the water pressure in the area drops below usable pressure, the city has pumps in place to increase the pressures at peak usage to accommodate.
the lower pressures. These increased pressures are higher than the pressurized our fire suppression system at our facility thus causing false flow alarms.
- We can and will pressurize our building to a 90 PSI system which should accommodate any increased pressure from the city and eliminating false alarms.
- We will need to install signage on the fire raiser warring anyone that services the system and drains it down will need to fill the system and pressurize to 90 PSI to avoid false alarms.
We hope to be better neighbors as we feel like we have a lot to offer the community.
Should you need additional information, please feel free to contact me.
Regards,
*************************
*************************
***** French Property
*************************************************
************, ** 46240
************ office
************ cell
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.