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Business Profile

Extended Warranty Contract Service Companies

Service Net part of AIG

Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/16/22, I contacted American Residential Warranty regarding repair service and/or replacement of a refrigerator that I was having issues with & was given a claim#******** & service appointment scheduled with WFCC GUINCO SERVICE for 08/18/22. On 08/17/22 contacted the provider to confirm service time on 08/18/22 & was informed that they did not have a work order to service me & that they DO not & NEVER did enter into contract with American Residential Warranty. Upon notifying ARW that the scheduled service was with a provider not under contract they kept denying the information given to me by the provider. I then ask for someone from the executive office as I had made myself available that day for servicing. A representative from the AGI office in NY called & when I informed her of what had taken place approved service with ****** ********* ******. The issue was with the main ice maker not working. Fridge area still were cooling, Freezer to include second ice maker was working. The service provider was informed of the issue by me upon arrival. He checked the main ice maker & refrigerator to include the freezer. He then took apart the bottom freezer, checked some things & put it back together, reset the main ice maker & said we should have ice in 24 hours. There was no ice in 24 hours & I notice liquid under the refrigerator to which is had to lay towels. I informed the repairman & was told he had to order a new icemaker. Upon his return 2-3 days later we confirmed that the freezer was no longer working, the fridge was not cooling to the required temp and main icemaker still not working. A new icemaker was installed & diagnostics checked. Again, was told should have ice in 24 hours. Again, no ice & still freezer & fridge not cooling. The repairman was notified & he came out again & checked, did some test & said that there was an internal leak & that the unit should be replace.(See attached email for detail information regarding this matter).Also in contract still

    Business Response

    Date: 02/10/2023

    *** *******

    Thank you for taking the time to share your
    experience regarding your refrigerator claim.  We do apologize for your
    inconvenience.

    According to your claim history, several
    repairs were attempted unsuccessfully for your refrigerator.  On 8/30/2022
    based on the diagnostic report from the contractor it was determined that
    continuing to repair the unit is not cost effective. As outlined in the terms and
    conditions of coverage you are entitled to a $500 annual limit for your refrigerator. Based
    on our records, the balance of this limit of liability remaining is $91.57.  The
    calculation is based on the original limit of liability of $500 minus a previously paid claim of
    $209.93 and a servicer diagnostic fee of
    $117.50. 

    After strong
    consideration, and in
    appreciation of your loyalty as a long-term customer, we would like to offer you the full $500
    limit of liability as well as an additional $150 due to customer tenure for a
    total of $650.  To accept this, please contact us directly at ************, M-F 8am – 6pm.  We look forward to hearing back from you.

    Sincerely,
    ARW Home Team

    Customer Answer

    Date: 02/10/2023



    Complaint: ********



    I am rejecting this response because:

    The issue started with the refrigerator started in August.  Then after several repair attempts ARW decided not to replace it.  I then asked that it be repaired when the amount of $650.00 was offered.  The refrigerator is a $4000.00 give or take.  What refrigerator did ARW expect me to replace it with for a price tag of $650.  ARW reps have continued to call my phone(s) soliciting to sell me the same service and EVERYTIME states that ARW would try to repair first, and if that was not possible then to replace.  From October to now, since the offer and I communicated that I need it to be repaired NO one reached out to me.  Had medication at risk and that was not important to them either.  If I did not filed this complaint they still would not of reached out to me while continuing to access my account to get their payment on a monthly basis from October to now.  That is unacceptable, as I was inconvenienced and incurred additional cost.  That is not how you treat a customer you claim to value.  My demand is for $3000.00 due in 30 days.



    Sincerely,


    ******* ******

    Business Response

    Date: 02/14/2023

    *** *******
    Thank you for taking the time to reply to us.
    Unfortunately, the home warranty that you purchased has a limit
    of liability of $500 related to refrigerator coverage.  We added an
    additional $150 to this limit of liability for you due to you being a long-term
    customer and as a gesture of goodwill
    Please review your terms and conditions that were provided to
    you upon purchase for these limits.  They can be found on the declarations
    of coverage page as well as Section 7 – Limit of Liability and Conditions.
    As mentioned in our previous correspondence, to accept this,
    please contact us directly at ************, M-F 8am – 6pm.  We look
    forward to hearing back from you.

    Sincerely,

    ARW Home Team..

    Business Response

    Date: 05/12/2023

    We submit this letter in response to the complaint that was filed by ******* ******
    with the Better Business Bureau, Inc.
    We have completed our investigation of the concerns that were expressed by ***
    ****** and our response was sent directly to her on May 12, 2023, via email.
    Should you have any questions or require additional information, please do not
    hesitate to contact me.

    Customer Answer

    Date: 06/14/2023



    Complaint: ********
     

    I am rejecting this response because: On the phone again today with American Residential Warranty regarding the buyout offer and just keep getting bounce around.  Can you assist with this please.  



    Sincerely,



    ******* ******

    Business Response

    Date: 06/22/2023

    We submit this letter in response to the follow up complaint that was filed by ******* ****** with the Better Business Bureau, Inc.
    Please be advised that we have completed our investigation of the concerns that were expressed by *** ****** in her follow up complaint, and a response was sent directly to her on June 19, 2023 via email at ******************************
    This matter appears to be resolved. However, should you have any remaining questions or require additional information, please do not hesitate to contact the undersigned.
  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My HVAC system broke on Dec 20 before an extremely cold snap hit, called into ARW and filed a claim cost was $55, I called a contractor for repair and after the repair I submitted the invoice to ARW, ARW sent an email asking for additional information on how the HVAC system broke and I went back to the Contractor for answers and sent the form over to her. She did not know why the system broke but she added in the report that it could also be because of the cold weather. ARW fully denied my claim based on this report as though I intentionally did damage to my HVAC which is not or was the case. The unit broke from total Mechanical Failure as all machines do but and I explained this to ARW but they are sticking with their guns and will not process my claim and as they said it is FULLY DENIED. No point in having homeowners Insurance if that is the case, I am a Senior citizen living on a fixed income and I assumed my Insurance Coverage with ARW would get me through times like this, this company is a SCAM and has duped a lot of its customers and I am one of them now

    Business Response

    Date: 01/23/2023

    We submit this letter in response to the complaint that was filed by Mr. ******
    ***** with The Better Business Bureau, Inc. requesting to contest his denial and
    cancel his Plan.
    We have completed our investigation of the concerns that were expressed by Mr.
    ***** and our response was sent directly to him on January 19, 2023, via email.
    Should you have any questions or require additional information, please contact
    the undersigned and reference our file number **********.
  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in April 2022 I purchased a one year extended warranty for five appliances at a cost of 2656.58. I received a certificate of coverage (**********) I was told by the customer service rep that in October 2022 I would receive an option to renew this warranty at around the same cost but for FIVE years. I received the invitation and accepted the 5 year warranty for a cost of 3119.92 and again received a certificate of coverage (*********, *********, and **********). On October 31, 2022 I called for service on my refrigerator and was told there was a "problem" with my warranty. I have called this company over a dozen times and emailed all the documentation they requested. I have been given the run around and they will not allow me to talk to a supervisor. They won't even cancel the warranty. I have to email a request and I have no idea if anyone received it.

    Business Response

    Date: 01/23/2023

    Please accept this response to the above referenced complaint that was filed by the
    Complainant with the Better Business Bureau, Inc. against NUFIC.
    We have completed our investigation of the concerns that were expressed by
    the Complainant in the complaint, and our response was sent directly to
    the Complainant on January 19, 2023, via email.
    Thank you for the opportunity to respond to the complaint. Please contact me with any
    additional questions regarding the above.

    Customer Answer

    Date: 01/23/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    They have not refunded me for the warranty I purchased under false pretenses.



    Regards,



    ***** ********
  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a contract with ******** *********** ******** for years. They take $55 out of my social security check every month. Recently I had a valve problem with my shower, the valve was frozen shut. I called them ******** ******** and they said its covered and they provided me with a claim #********. I then proceeded to call ******* * **** ******** (1st time) using them. They came and did the work replaced shower valve and new stops and access door, valve replacement. Total charge $700. I paid him $700 cash. I only did it due to the girl that gave me claim # said that it would be covered. I was then asked to send the Invoice from them. In which I did along with there form, that was requested. From that day on, it was back and forth with them asking me for more and more information. I only had the Invoice from the Plumber. I will attach everything I sent to them. Detail, detail. I can't get what the plumber is not willing to give me. I was not told it would be this hassle. Im 80 years old and now without my $700. I spoke to 1 agent that said with the bill they will only give me $500 and then I called again and the other agent said they will give me $350. I don't understand this. Why are they playing this game, causing me so much stress! My ******** called and spoke with a manager and they told her nothing is being sent out without the DETAIL bill. She was so upset she had chest pains. I am on a fixed income and need this money that I was promised. Please can you help me!! They are continuing to take my money and I had a problem and now they don't want to pay me. I am asking for your help. Please!!! I contacted the Plumbing Company and they said this is what I give all my customers and I am getting punished for using that Plumbing Company. Its not right what they are doing. I don't know if I'm being scammed! I'm very upset about this. Plumber says they gave us an Invoice and that should be sufficient enough. I also paid $55 to open the claim, paid to American.

    Business Response

    Date: 12/15/2022

    We submit this letter in response to the complaint that was filed by Mrs. ******** ********** with The Better Business Bureau, Inc. requesting to have her shower valve repaired.
    We have completed our investigation of the concerns that were expressed by Mrs. ********** and our response was sent directly to her on December 15, 2022, via email.
    Should you have any questions or require additional information, please contact the undersigned and reference our file number ***********

    Customer Answer

    Date: 01/11/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    ******** ******* ** *** *** *** *** ********* **** **** *********** ****** ******* **** *****

    I "disagree" with the decision regarding the amount that was sent to me. The job was $700 and I got $500. I would like for the company to pay what they said they would pay me. I'm very disappointed with them. 



    Regards,



    ******** **********

    Business Response

    Date: 01/17/2023

    We submit this letter in response to the follow-up complaint that was filed by Mrs.  ******** ********** with The Better Business Bureau, Inc. requesting an  additional reimbursement under her Plan. 

    We have completed our investigation of the concerns that were expressed by Mrs.  ********** and our response was sent directly to her on January 13, 2023, via  email. 


  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been with this company for some time now.
    I filled an refrigerator claim 3 weeks ago, the technician came to my house and informed me that he was able to repair the refrigerator and advised me to call the company for a way forward. I waited for the company to call me but they didn't. I called the company the following Monday and the representative told me that they just got the report and that I should expect a call back the next day. I waited the entire week and nobody called, so I called after four days of waiting.
    The first representative held me on the phone for over 30 minutes and hung up on me. I have called more than 20 times already and they still keep hanging up on me. The last one lied to me, saying that he was sorry for my inconvenience and still hung up on me.
    This is my main refrigerator and I am so frustrated, while this company kept tossing me around and hanging up on me.
    I think this company is a fraud and I had to pay. The prey on people.
    This is really sad.

    Please kindly deliver me from these fraudsters. They need to stop playing with peoples feeling. Thanks in advance.

    Business Response

    Date: 09/12/2022


    Re: Complainant: Atinuke Shittu

    Company: AIG WarrantyGuard, Inc.
    Customer No.: ARW161979364254
    Claim Nos.: 20441495; 20500575
    BBB File No.: 17742214
    Our File No.: GCS-216390

    Dear Sir or Madam:

    We submit this letter in response to the complaint that was filed by on behalf of Atinuke Shittu, with the Better Business Bureau, Inc.
    We have completed our investigation of the issues that were expressed by the complainant and our response was sent directly to the complainant on September 9, 2022, via email.
    Should you have any questions or require additional information, please contact the undersigned.

    Thank you.

    Sincerely,

    **** **** 


  • Initial Complaint

    Date:08/30/2022

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Many years ago I purchased extended warranties for a couple of newly purchased appliances (both manufactured by Whirlpool). Following the expiration of those extended warranties, the warranty provider, AIG Warranty Guard, Inc. of Jeffersonville, Indiana, has, despite repeated attempts made over a period of several years, refused to stop sending me extended warranty offers in the mail and also refused, as has Whirlpool Corporation, also despite repeated requests made over a period of several years, to remove all reference to me and my mailing (and street) address from its various databases, both insisting that they are unable to delete this information. In fact, Whirlpool insists that is prohibited by law from deleting my contact information.

    The most recent piece of unsolicited mail arrived a few days ago.

    I don't believe either corporation's assertions and am requesting the assistance of the Better Business Bureau in order to force both companies (I will file a separate complaint against the Whirlpool Corporation) to accomplish my simple request.

    The most annoying part of this matter is that I no longer own either associated appliance!

    Business Response

    Date: 09/09/2022

    September 8, 2022

    Better Business Bureau, Inc.
    844 S. 4th Street
    Louisville, KY 40203-2186

    RE: Complainant: **** ******
    BBB File No.: ********
    Our File No.: **********

    Dear Sir or Madam:

    We submit this letter in response to the complaint that was filed by **** ****** with The Better Business Bureau, Inc. regarding a Service Plan.
    We have completed our investigation of the concerns that were expressed by **** ****** and our response was sent directly to **** ****** on September 8, 2022 via
    email.

    Should you have any questions or require additional information, please contact the undersigned and reference our file number **********.

    Sincerely,

    ****** *** 

    Customer Answer

    Date: 09/12/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]

    The following (in quotes) is the body of the email response I sent to *** ****** *** on Thursday, 9/8/2022 at 12:27 PM (see also attached pdf document):

    "******,

    Did you not see my response sent to your coworker, a *** ******** *** *see attached) on 09/02/2022? The real and valid concerns I expressed to her remain.

    To reiterate, however, nothing less than the complete deletion of all reference to me and my contact information from your various databases will satisfy me.

    Please let me know that what I have demanded has been accomplished.

    BTW that I have had to go through this obscene process to make my demands heard and that they still haven’t been heard is beyond infuriating. Any other company I contact with the same demand accomplishes it within minutes following a single request. With you folks, I’ve been fighting for multiple years and still I am waiting for a resolution. Unbelievable."

    As of this writing I have not yet received a reply.

    Until and unless all reference to me and my contact information is permanently deleted from AIG WarrantyGuard, Inc.'s various databases, I will continue to pursue this matter.




    Regards,



    **** ******

    Business Response

    Date: 09/26/2022

    September 23, 2022 Submitted Via Email Better Business Bureau, Inc. Conciliation Department 844 S. 4th Street Louisville, KY 40203-2186 Re: Complainant: Hans Forlie Company: AIG WarrantyGuard, Inc. BBB File No.: ******** Our File No.: ********** 

    Dear Sir or Madam:

    We submit this letter in response to the follow-up complaint that was filed by *** **** ****** with the Better Business Bureau. We have completed our investigation of the concerns that were expressed by the complainant and our response was sent directly to *** ****** on September 23, 2022, via e-mail.

    Should you have any questions or require additional information, please contact me directly and reference our file number, **********.

    Sincerely, ******* ********

    Customer Answer

    Date: 09/27/2022

    BBB:

    I have reviewed the response made by the business in reference to complaint ID
    ********, and have determined that this proposed action would not resolve my
    complaint.
    By a) assuring me that it has placed me on its DNS list and b)
    claiming that because it must "maintain proper transactional records for
    business purposes" it is unable to delete all reference to me and my
    mailing address from its various databases, the merchant has failed me.

    My response:
    1st, given that I have been placed on the merchant's DNS list
    multiple times in the past & given that in every instance this has resulted
    in more email appearing, in some cases more than a year after the fact, I give
    no weight to AIG’s latest assurance that placing me (once) again on its DNS
    list will result in a different outcome.

    2nd, I have never before in my more than 80 years on this planet
    encountered a merchant that outright refuses to acquiesce to this type of
    request. Although, thanks to our atrocious consumer privacy laws in Vermont AIG
    has no legal obligation to accomplish what I've requested, a law about to hit
    the books in its home state of New York (as well as existing laws in
    California) - which will shortly require it to acquiesce to these kinds of
    requests (at least when they are submitted by New York residents) - should
    propel AIG to see the immorality inherent in its ongoing refusal to meet my
    simple demand. In other words, just because it might not be legally compelled
    to doesn't preclude it from doing the right thing on my behalf. I have no
    current business relationship with AIG WarrantyGuard & I can assure you
    that based on this experience I will never again do business with this
    merchant. Thus AIG has no morally defensible basis for refusing to accomplish
    my demand.
    Given that there is literally nothing stopping AIG from
    accomplishing my request, I refuse to dismiss this claim.

    Regards,

    **** ******

    Business Response

    Date: 10/10/2022

    October 7, 2022

    Better Business Bureau, Inc.
    844 S. 4th Street
    Louisville, KY 40203-2186

    RE: Complainant: **** ******
    BBB File No.: ********
    Our File No.: **********

    Dear Sir or Madam:

    We submit this letter in response to the follow-up complaint that was filed by **** ****** with The Better Business Bureau, Inc. regarding a Service Plan. We have completed our investigation of the concerns that were expressed by ****
    ****** and our response was sent directly to **** ****** on October 7, 2022 via email.

    Should you have any questions or require additional information, please contact the undersigned and reference our file number **********.

    Sincerely,

    ****** ***

    Customer Answer

    Date: 10/13/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    The fact that the company refuses to acknowledge the insufficient results of them having supposedly placed me on its "Do Not Solicit" list multiple times in the past and its ongoing refusal to delete all reference to me and my contact details from its various databases (even though nothing is stopping them from doing so - if I lived in a country or state that provided the public with actual consumer protections they wold be forced to acquiesce to my demand) undermines every insulting response they provide. The way I am being treated is unacceptable and is nothing more than a result of poor business practices. Shame on this merchant.



    Regards,



    **** ******
  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 08/25/2022

    August 25, 2022

    Sent Via Email: ********************

    Better Business Bureau, Inc.
    844 S. 4th Street
    Louisville, KY 40203-2186

    Dear Sir or Madam:

    We submit this letter in response to the complaint that was filed by *** **** ******* with The Better Business Bureau, Inc. requesting to have her refrigerator and A/C unit repaired.
    We have completed our investigation of the concerns that were expressed by *** ******* and our response was sent directly to her on August 25, 2022, via email. Should you have any questions or require additional information, please contact the undersigned and reference our file number **********.

    Sincerely,

    ******** ***** 

  • Initial Complaint

    Date:08/08/2022

    Type:Customer Service Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/23/2022 purchased a ****** Furnance (********) Serial number #********** and iComfort S30 Thermostat serial number#**********, which included a comfort shield extended warranty from Service Net. The warranty contract number is *********. I have tried to call service net several times and each time I talk to a customer service represenititve about canceling, they either tell me to call American home warranty, or they hang up on me. All I want to do is cancel the warranty and receive a refund. The contract clearly states I can cancel for a refund within 60 days of the install date.

    Customer Answer

    Date: 08/09/2022

    You can remove complaint #******** the issuing dealer was able to provide me more information and resolution. 
  • Initial Complaint

    Date:07/28/2022

    Type:Customer Service Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a service warranty with AIG for my Maytag washing machine. I have contacted them numerous times via email. They say they do not have anyone in my area to service washing machine. They want me to do all paper work and pay all fees up front. They should not be selling warranties in my area if they can not provide service in that area. I contacted business that do warranty work for them however they still want me to pay up front. I requested refund since they can not service my appliance they stated it would be prorated. Why should it be prorated I haven't even used warranty? I feel they abuse numerous people by offering a service they can not supply. They collect fee for warranty they can not full fill then they want to prorate refund if you cancel service they can not provide. Seems like a rip off to me. I'm sure I'm not the only individual this is happened to.

    Business Response

    Date: 08/19/2022

    August 19, 2022
    Via Email
    Better Business Bureau, Inc.
    844 S. 4th Street
    Louisville, KY 40203-2186
    [email protected]

    Re.: Complainant: ****** ***
    File No.: ********
    Our File No.: **********

    Dear Sir or Madam:
    Please accept this response to the above referenced complaint that was filed by the Complainant with the Better Business Bureau, Inc.
    We have completed our investigation of the concerns that were expressed by the Complainant in the complaint, and our response was sent directly to the Complainant on August 19, 2022, via email.
    Thank you for the opportunity to respond to the complaint. Please contact me with any additional questions regarding the above.

    Sincerely,

    ******* ** *******

    Customer Answer

    Date: 08/28/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



    Regards,



    ****** ***
     







     

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