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Business Profile

Bank

Centier Bank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Centier Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Centier Bank has 52 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Centier has been withholding access to a *** account meant to fix my deceased mothers house to sell. They have givin me no access but decided on their own they would continue to take money from this account until the house was sold. Then, they tried to circumvent state law by cashing my moms account out that did not have a beneficiary into two mortgage payments. Problem is they had 6 months to do this. It has been far passed the deadline. Although, coincidentally/conveniently split the non pod account into two, equal payments that were 400 more than the mortgage amount. This happened during the statement month while I received notice the account was drained the day of the estates court hearing to decide representation, which was almost a year past the legal time for Centier to make a decision without asking the estate. What they chose to with the remaining monies in the dormant account defrauded the other estate interested party. I have been robbed of the accrued interest that should have been compounding on the full amount in the *** account left to me for the past year.

      Business Response

      Date: 05/16/2024

      Thank you for sharing your feedback, it is important to create better experiences for all our neighbors. You can reach us anytime at *****************************************

      Customer Answer

      Date: 05/16/2024

       I am rejecting this response:

      I went into the Winfield Centier branch to retrieve forms I may need to fill out to close an account that Im POD on and get a copy of the disclosure statement for a like account and I was asked to leave. ****, ***************************** manager was professional when speaking with me and when she asked me to leave. The *************** Manager, *****, became unhinged when I would not accept her blatant lie. 

    • Initial Complaint

      Date:05/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Centier raised my monthly mortage payment from *** to *** per month. They claimed a $*** dollar shortfall of escrow due to a $*** increase in property taxes and a $*** increase in homeowners insurance. They said I could pay $*** upfront to cover the shortfall but then said my payment would still go up nearly $** per month. I paid the $*** of escrow costs but questioned why so much and why my payment was still going up $** per month if I payed the difference that was factored into the new payment. I asked why the payment was still increasing and they said for unexpected future increases in escrow costs next year. I offered to pay up front the unexpected costs and they said I could not and could not bring my monthly back to its regular costs of *** and I am forced to pay $** more per month now. Ive had my mortgage with then for nearly 20 years and I've never missed a payment. This seems unethical at best especially during a time of hyper inflation and continuing monthly costs increases. I offered to do everything i could to pay costs up front so my payment wouldn't increase and they refused.

    • Initial Complaint

      Date:02/29/2024

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a Home Equity Line of credit on a rental property. They dont do those types of loans. Thats not stated anywhere on the website or application. It was clearly stated on the application **** the property has an investment property of mine. They did a hard credit inquiry anyway. I want that hard inquiry removed

      Business Response

      Date: 02/29/2024

      Thank you for sharing your feedback. All feedback is important to create better experiences for all of our neighbors. Our ********************* is open Monday-Friday 7 am-7pm CST, Saturday 8 am-3 pm CST, and Sunday 10 am-3 pm if you have any additional questions.  ****************************************  1-888-CENTIER *************)

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/6 my back act closed with a positive balance of ***** on 11/7 I was assessed an overdraft fee for a charge they say overdrafted me on the 6th however the closing documents I have on my statement show thats not the case. On Tuesday morning I was assed an overdraft fee for a charge that had gone through overnight and the balance had been transfered in the morning to cover that bill. Normally a client is given until the end of the day to put act back in positive standings and if so when the end of the day closes with a positive act balance so fee is issued. However in my case I was assessed a ***** overdraft fee but closed both days with positive balances. They are insisting bills went through and that I closed with a negative balance. This isnt reflected on a bank statement nor is it reflected on the app or anything else Ive been given. If the funds were available at closing then I shouldnt be hit with an overdraft fee. This is a deceitful way fixing fees into unknowing customers.

      Business Response

      Date: 11/09/2023

      In regards to the complaint filed on 11/8/2023, complaint #********, we have taken the steps to reach out to the consumer using the information provided by the Better Business Bureau to discuss and remedy the situation.

      Customer Answer

      Date: 11/09/2023

      I am rejecting this response because:
      Ive had no contact from the bank to rectify this situation. 

      Business Response

      Date: 11/16/2023

      In regards to the complaint filed on 11/8/2023, complaint #********, we have taken the steps to reach out to the consumer using the information provided by the Better Business Bureau to discuss and remedy the situation.

    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on April 21st, my checking account was hacked. I contacted the bank immediatly and they said they would look into it. The next day we were informed that there was several hacks that took place the same day and that the bank was investigating. We were advised to close the account and open another. I provided multiple peices of information to the bank to help catch the person. A couple more days go by and I return to the bank and was informed that I most likely will not get my money back because I'm a small bussiness owner and it was a bussiness checking account. I was hacked before and they rectified the situation. Now I'm getting a run around thru customer service and the branch managers. I was never informed that my bussiness account would not be secure and safe when I opened the account. Their bussiness checking pamphlet has no such lingo either, of not being covered. I would appreciate any help catching and getting my $500 returned. Thank you, ****

      Business Response

      Date: 05/17/2023

      Hello, thank you for your feedback, as it's important to us. I have submitted your comments to the appropriate department who will reach out to find out more information in hopes of resolving this issue.

    • Initial Complaint

      Date:04/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my pay into one account. I attempted to transfer funds to another account to cover my bills. Due to some error my funds are being held in a pending status for what they say is three business days which means I am without money for the weekend. I have payments to my utility company and phone bill that were scheduled and will now be returned causing nsf fees, late fees, and disconnections.

      Business Response

      Date: 04/18/2023

      Hello, *******! I want you to know that we have received your formal complaint and that your feedback is extremely important to us. We have passed on this information and communication to our complaint team and someone will be reaching out. 

    • Initial Complaint

      Date:06/24/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my 401k was transferred to an *** with this bank and for the past 6 weeks ive been getting the run around with getting this money to me. i have letters saying it was going to be direct deposited to me, then saying it was going to be mailed to me, then saying i had to send in paperwork to get the money... all in that order. ive emailed and be in constant contact with the people there and it has literally been six weeks of my trying to get this check. as of last week it was supposedly sent to my back last thursday. ive checked with my bank and the lady at Centier bank and nothing has been recieved. now im not getting anyone to answer my calls to see where the heck my check is. all i get is "it was sent what do you want me to do?". at this point they are holding my check hostage.

      Business Response

      Date: 07/13/2022

      In regards to the complaint filed on June 23, 2022, Case # ******** we are taking steps to reach out to the consumer using the information provided by the Better Business Bureau to discuss and remedy the situation.

    • Initial Complaint

      Date:06/10/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My direct deposit went in June 7 2022 the bank marked it as "Pending" and processed every other transaction before posting my direct deposit so they could charge me 3 $35.00 over draft fees. I reached out to them via email and one gal was able to reverse 1 fee. I'm not used to a bank not recognizing the direct deposit. I opened this account because some lady in ****** asked me to, she needed to meet a quota. My other bank processes deposits first & I would never willingly go negative in my account. I'm so irate. I'm a single mom of two boys 7 & 9 and I can't afford to give the bank $70, for what? I'll be in to close the account I just want other people aware of Centier Business Practices of processing deposits lasts so they can profit off their members.

      Business Response

      Date: 06/13/2022

      In regards to the complaint filed on 06/09/2022, Case********, we have taken the steps to reach out to the consumer using the information provided by the Better Business Bureau to discuss and remedy the situation.

      Customer Answer

      Date: 06/15/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I spoke to ***** with Centier and he explained the reason for the way things processed, I appreciate him taking the time to call me as well as being so courteous to reverse the fees involved.

       

      Thank you!

      ***********************

    • Initial Complaint

      Date:05/23/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are charging me over 150 dollars of late fees. This bank in the beginning told me they couldnt change the payment date. Cause its a one time deal. But that I had a 15 day grace ****** before late fees. If they arent willing to change the date again. I am going to have to use that grace ******. So not sure how I am getting late fees. I know one time I forgot to pay it. And paid it right when I had the money. Than their collection part of their bank decided it was good idea to keep calling me over and over again. After I had told the guy to stop calling me. I told him you dont pay my phone ****. You dont have permission to call me whenever you want. You all can only contact me by mail. They already charging me a fortune for the interest on this mobile home loan. Times are tough. Not getting as many hours as I use to. With pandemic and everything. They need to work on getting me a cheaper monthly rate something I can afford. I just want a refund of the late fees charged.

      Business Response

      Date: 05/31/2022

      In regards to the complaint filed on 5/23/2022, Case #********, we have taken the steps to reach out to the consumer using the information provided by the Better Business Bureau to discuss and remedy the situation.

      Customer Answer

      Date: 06/08/2022

       I am rejecting this response because:

      not good enough. I asked for a refund of the fees. He hasnt  satisfied anything. I request to speak to the bank manager or someone above you


      Customer Answer

      Date: 06/24/2022

      You may close this complaint. They said they would refund 

       

      ****** ****** 

    Centier Bank is NOT a BBB Accredited Business.

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