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Business Profile

Hair Products

Mielle Organics LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Mielle Organics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mielle Organics LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 478 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the ******** strengthening oil, December of 2024. Having used the product, my hair has experienced drying, matting in huge sections, breakage to healthy curls, and a great deal of hair loss; the complete opposite of strengthening.

      Business Response

      Date: 03/10/2025

      *******, 

      We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us section at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry.Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

       

       

       

    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/27/2025 I ordered on ****** and paid around $75.00 for products and now my hair has fallen out is extremely thin and fragile. Hair scrub (before shampooomg) Shampoo Hair masque (use after shampooing and use before conditioning) Conditioner Leave in conditioner Styling crme ******************************* Edge gel

      Business Response

      Date: 03/05/2025

      Ruelynn, 

      We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us section at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry.Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

      Mielle **************** Team 

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased the ******** shampoo and hair masque. My hair became very hard and brittle after washing it and literally started coming out as I began washing out the hair masque. I had to cut most of my hair off because of the amount of hair loss after using this product. This is unbelievable!

      Business Response

      Date: 03/05/2025

      ******, 

      We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us section at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry.Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

      Mielle **************** Team 

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My hairdresser noticed that I have patches, and I have been using this product for about seven months to a year now.

      Business Response

      Date: 01/23/2025

      ******,

      We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us section at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry. Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nov. 30, 2024. I purchased items from this company for a total of $40.57. **** notice on 12/1/24 that order had shipped. Rcvd notice to retrieve pkg from CVS ***********, **. Went to *** and they didn't have have pkg. Checked with *** and tracking reflects pkg returned to ************, IN on 12/6/24. Contacted Mielle via email on 12/7/24 to inquire about pkg and why it was returned to them. The automatic msg stated because of weekend they would respond in 72 business hours. Sent another on 12/11/24. They finally responded giving me 2 options. 1. to pay to pkg re-sent; or 2. receive a store credit. Mielle sent another msg 12/12/24 that the matter had been resolved since they didn't hear from me. Responded to that *** and stated it was not resolved. I was only requesting a refund of $40.57, but stated they could deduct shipping if it was an issue. Told them I did not want a credit because of this bad experience; and why should I have to pay another shipping fee when the pkg was returned without permission or refusal to accept it. All I want is a refund because I do not intend to shop their website ever again.

      Business Response

      Date: 12/13/2024

      Hi *****! 

      Thank you for your inquiry. We regret to learn about your recent experience. Upon reviewing your order, the tracking information indicates that the package was returned due to the carrier's inability to contact you regarding the address. Typically, when a package cannot be delivered, a redelivery fee is applied to the order; however, as a gesture of goodwill, we have processed a refund for your order. You may review our Shipping & Returns policy here.

      Please allow 1 to 10 business days for the refund to be credited back to the original payment method. We appreciate your understanding. Should you have any inquiries, please do not hesitate to reach out.

      Sincerely, 

      Mielle Organics

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These products have been causing hair loss and cancer. Before ordering the products I was unaware of the lawsuit Mielle is undergoing. I requested for a cancellation and refund before receiving my package, but I was denied. I have not touched the products or even opened the box. I would like a refund and Ill send back the products.

      Business Response

      Date: 12/10/2024

      ********, 

      We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us link at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry. Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

    • Initial Complaint

      Date:12/02/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mielle Organics claimed to give a free gift at $50 and a second free gift at $75. I didn't receive any free gifts. I would have just made a $35 purchase rather than $75. Shipping was free at $35.00. I would like to be reimbursed the $40.00 extra that I spent for 2 free gifts since I received 0 free gifts. The sale is a scam.

      Business Response

      Date: 12/04/2024

      Thank you so much for reaching out about your recent order! We're really sorry to hear that your experience wasn't as smooth as we hoped, and we're here to make sure everything gets sorted out for you. Just a quick note: during our Black Friday and Cyber Monday sale, the "free gift(s)" needed to be added to your cart before checking out. If that option wasnt selected, those items wouldnt have been included.

      As a special gesture, well be sending you the two items! You should see an order confirmation email in your inbox shortly. Please keep an eye out for it and allow 1-7 business days for your order to be fulfilled. We truly appreciate your understanding and support! If you have any questions at all, feel free to reach out anytime!

      Sincerely, 

      Mielle Organics

      Customer Answer

      Date: 12/04/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So, I purchased this line of products throughout the years of *********. It was heavily used on my daughter who turn 11 in February 2024. It was a line she wanted to try based-off being influenced by social media outlets. I entertained this against my better judgement. Using these products it smelled good and seemed fine in the beginning. Her normal hair styles are twists and braids throughout the year where occasionally its blowdried and pressed. I started noticing during washes and styling things seemed different. Not as long seemed broken off, texture, brittle, nape of hair not very short and rougher. I blamed other things until I realized no something else is happening. Again, it didnt feel right it didnt look right, her natural puff wasnt as big as it has always been. I noticed when washing her hair it was slightly more freely combed through but not in a good way in a way like she had chemicals in her hair strangely. Which made me look closer because again it seemed extremely short and thin. I looked and realized it was her whole hair had changed it seemed her texture was changing, it seemed tougher, it was short, it was brittle it just wasnt her hair. Her length was gone and she started to notice it and bring things to my attention. The biggest wake-up was when we went in to straighter her hair in May it was noticeably damaged then which she had to get her hair clipped/cut. Then September she wanted her hair straighter for school picture when her hair showed severe damage she broke down it was too short she was completely distraught! As a kid knowing she once had length, I had to pullup old pics. When I ran across the complaints of this product by this point we were out of everything but the leave-in conditioner she last used in July 2024. I am disappointed in this natural hair line and now having to reach out to professionals to help her because she is self conscious about her look that now she has a sew-in style at 11. Very disheartening.

      Business Response

      Date: 12/04/2024

      *****, 

      We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us page at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry. Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

      Sincerely, 

      Mielle Organics

    • Initial Complaint

      Date:11/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out with a serious concern regarding your products and their impact on my 16-year-old daughters hair. We have been using Mielle products in bulk, trusting their natural ingredients would support her hair health. However, instead of the positive results we expected, she is now experiencing significant hair loss and thinning, to the point where her previously thick, curly hair is falling out in chunks and has lost its volume and curl pattern.This situation is heartbreaking for us, and it has deeply affected my daughters self-esteem. We have searched for answers but have yet to receive any substantial explanation from your company about why this is happening. I am devastated for my daughter, and I am seeking immediate answers, accountability, and guidance on what we can do to prevent further damage.Please address this issue as soon as possible, as we are eager for a resolution and need to understand if there are potential side effects or ingredients that could be causing this reaction. I look forward to your urgent response.Sincerely,********* *****

      Business Response

      Date: 11/19/2024

      HI *********, 

      We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us link at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry. Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

       

      Sincerely, 

      Mielle Organics

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this product from *******. I put it in my hair and I took a shower a couple hours later. My hair was falling out in clumps. HUGE clumps. I then brushed my hair. It was a clean brush. And so much came out. I have never lost so much hair. Also I am developing red spots on my head that itch INSANELY bad. Very disappointed and upset.

      Business Response

      Date: 11/19/2024

      Hi *******,

      We want you to know that we hear your feedback and take it very seriously. Your experiences are incredibly important to us, and were committed to supporting you every step of the way. If youre experiencing any concerns with our products, we encourage you to reach out to us via the Contact Us link at **************************. A member of our Global Consumer Relations team will follow up with you personally to address your inquiry. Please dont hesitate to reach outwere here to help and ensure you continue to have the best possible experience with our products.

      Sincerely, 

      Mielle Organics

    Mielle Organics LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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