Business ProfileforWeil-McLain

On 11/28/23 placed an order for a gas boiler fan motor from Weil McLain located in NY. Received the part on 11/29/23 and the fan motor was defective, it hummed. Placed an order for a replacement fan motor, received the replacement fan motor on 11/30/23 and that fan motor worked fine despite the fact that it cost me additional money in labor hours for my furnace guy to remove and replace the defective fan Weil McLain shipped for installation and loss time from work. On 01/09/24 I once again had the same problem with my furnace except the fan motor was fine (no problem with the bearings) but the fan and gromets needed to be replaced. Attempted to place an order with Weil McLain for the fan and gromets and was told I could not purchase these parts but had to buy the entire assembly (kit) at a cost of $1,250.00. This kit includes a new fan motor which I do not need seeing I bought a new fan motor from them on 11/20/23. I asked them to take back the fan motor that was purchased on 11/20/23 and they refused. My argument is that if Weil McLain will not sell the parts individually then the fan motor should have not been sold as an individual item if the other parts, when needed, such as the fan and gromets can't be sold individually. Weil McLain should have just offered the assembly kit for purchase. I now have a $500.00 fan motor that I do not need. Also, when the new assembly kit arrived it included the parts needed, plus the fan motor which I did not need and an igniter. Opened the box for the igniter and the elements were broken. I could not wait any longer to have my furnace guy install the new assembly so he put the old igniter back onto my furnace which now runs fine. On Monday I will get a replacement igniter for the damaged one sent but will not pay any additional time for labor to have it installed on a separate visit. I am requesting a refund from Weil McLain of $800.00 which includes labor to cover the first repair seeing the whole job had to be redone due to not being able to purchase the needed parts individually. I seriously question Weil McLain's business practices along with the quality of their product (my furnace is 10 years old, ran good only the first five years).