Business Profile

Industrial Manufacturers

Weil-McLain

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Complaints

This profile includes complaints for Weil-McLain's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

13 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my ongoing frustration regarding my Weil-McLain Aqua Plus tank, which has been functioning inconsistently for the past two years. Despite multiple service visits and annual anode replacementseach at considerable expensethe unit still fails to deliver consistent hot water. At present, we receive hot water for only about 8 minutes before it turns lukewarm.Several licensed plumbers have inspected the system and unanimously agree that the tank is defective and should be replaced under warranty. However, when I contacted Weil-McLain directly, I was told no action could be taken, which I find extremely disappointing.Given the products performance issues and the substantial cost of ownership to date, I urge Weil-McLain to stand behind its product and honor the warranty by replacing the unit.
Business Response
Date: 05/05/2025
******* -

Sorry to hear you are having issues with Hot Water. Do you by chance have the Serial number or CP number off tank? Do you know if any of the contractors who serviced the tank to date have contacted Weil-McLain ***************** hotline *************** option 2) for assistance troubleshooting?
Looking forward to helping to resolve the issue, just need a bit of information and if not already involved, a call with your contractor and tech services to ensure the tank is the issue and not something else in the system.

Thanks,
****
Customer Answer
Date: 05/09/2025
I am rejecting this response because: Yes. multiple times and have gotten nowhere. The plumber who originally installed the unit is unfortunately also deceased.

Business Response
Date: 05/09/2025
The easiest way to start a claim is to have your contractor call in a warranty claim to the ************** option 4 number per the limited warranty provided with the tank. In my previous response, I had asked if you had the serial number for the tank, so I could check the history of calls, assuming one of the contractors who had visited the site had possibly spoken with our technical service department. I'm including the verbiage from our warranty statement below incase there are any questions.

G. How Do You Make A Warranty Claim?
If you believe you have a claim under this Limited Warranty, please contact a heating or plumbing contractor of your choice. Your
contractor will perform a diagnosis and advise you as to whether you may have a claim covered by this Limited Warranty. If your
contractor advises you that you may have a claim covered by this Limited Warranty, then the contractor will file the claim with
Weil-McLain on your behalf. You must make all parts that are subject to a warranty claim available to your contractor for return to
Weil-McLain. If you have questions about this process or the status of your claim, you may contact the Weil-McLain Warranty
Center, *********************************, or call **************, Option 4

Thanks,
****
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After 24 years of service, my boiler developed a leak. In May of 2024, I ordered a the new version of the same Weil McLain boiler from Furnace Outlet. The ** is CP8127833. A couple of days later it was installed. Recently, the heat exchanger started to leak. I placed a warranty claim with the mfg, and it has been nothing but frustrating since. After submitting pictures and video evidence I received this msg: After reviewing with management and based upon the pictures provided and the horizontal cracks at the bottom of the sections, this unit has failed due to build up and mineral deposits inside the sections. This is usually due to the closed loop system taking on fresh water. Causing minerals and sludge to fall inside the sections, which blocks the water from circulating properly. This will make the cast iron over heat and crack. This is not a manufacturer defect and would not be covered under warranty. My response: First, there are no horizontal cracks, there is one spot where the water is dripping. Therefore, your theory is incorrect. Furthermore the previous CG Series 11 boiler lasted 24yrs. It was connected to the same heating and hot water system with the exact same water source. Please explain how that one lasted 24 years and this one lasted 11 months. Furthermore, if the boiler has a restriction, or the water isnt flowing the temperature sensor would be tripped and the boiler would shut down. Correct? Also, you use the word usually how can you be convinced that my boiler is not one of the unusual cases? I believe the issue is a bad casting due to porosity. I have scoured the internet to include the BBB website and have found several recent cases of leaky boilers from Weil McLain.Weil McLain management needs to take this issue serious and resolve it. Thanks to your poor customer service, I will not have hot water on Easter Weekend with 20 guests over for dinner. Yes, the wife is not happy. This should have been resolved days ago.
Business Response
Date: 04/22/2025
Mr. ******,

Thank you for bringing this matter to our attention. I sincerely apologize for any inconvenience youve experienced, and I appreciate the opportunity to work with you toward a reasonable resolution.

I have reviewed the photo of the leak provided by your contractor. Based on this image, it appears the boiler may have failed due to a buildup of sediment or system sludge. In your summary, you mentioned that your previous boiler had been in service for 24 years. In our experience, sediment and sludge from an older system can impact the performance and longevity of a replacement boiler, particularly if the system was not properly flushed prior to installation.

As a gesture of goodwill, we are requesting that the failed unit be returned to us for a full inspection. We will cover the cost of shipping the boiler back to our facility, where it will be evaluated by our quality engineering team. Once the inspection is complete, we will provide you with a detailed report outlining the findings.
If the inspection determines that the failure was due to a manufacturing defect, we will gladly provide a replacement boiler in accordance with the terms of our warranty.
Please let us know how you would like to proceed, and we will coordinate the next steps.
Thanks,
****
Customer Answer
Date: 04/28/2025
I'm sorry for my slow response, I have been traveling internationally. With all due respect, the response is weak: "Based on this image, it appears the boiler may have failed due to a buildup of sediment or system sludge. In your summary, you mentioned that your previous boiler had been in service for 24 years. In our experience, sediment and sludge from an older system can impact the performance and longevity of a replacement boiler, particularly if the system was not properly flushed prior to installation." There is NO WAY you can determine this from the pictures I sent. You are speculating and the speculating makes no sense. Upon installation, in May of 2024, the system was flushed. This is standard procedure upon a new installation to get air and other contaminates out of the hydronic system. Furthermore, the Weil McLain Hot Water Heater (heat exchanger) sitting right next to the boiler, using the exact same fluid it is still working at 25 years old. It is not a sediment issue. I get the impression this is Weil McLain's standard response instead of standing by your Warranty.
My counteroffer. Send a new boiler. I will return the old boiler. If you can prove the boiler failed due to sediment build up, I will buy the new boiler.
In addition, I want a statement how the boiler will be analyzed for sediment build up. Are you going to pull the heat exchanger, section the area and take pictures? If yes, I need a series of pictures documenting this process. I need proof you are looking at my boiler. At this point, I have no confidence in the integrity of Weil McLain.
Finally, I will be out of the country on business from May 3rd to May 18th. I will have a contractor lined up for May 2nd or May 19th (your choice) to remove and prepare the boiler for return as well as install the new one on the same day. Please let me know which day you prefer to have a New Boiler at my residence.

Business Response
Date: 05/01/2025
Good Morning **** -
Sounds like a solid proposal, however, Weil-McLain has no way to direct ship a boiler and then collect any type of payment after the investigation is completed. That said, as a gesture of Goodwill, I am approving a replacement boiler on ****-2025-03459. I need to know which distributor you plan on using for the replacement boiler. It appears the current boiler may have been purchased through Furnace Outlet, an online wholesaler, who i believe may work with ***************************** Most online retailers have a separate warranty process, if that is the case Furnace Outlet might require the **** number provided to ship the replacement.

As for returning the old boiler, its going to be difficult for me to arrange shipping to return if a local distributor is not involved. I guess we can cross that bridge once we get the replacement boiler lined up. Please let me know which distributor you plan on using.

Thanks,
****

Customer Answer
Date: 05/09/2025
Thank you ****, I am open to using any distributor. If Furnace Outlet works for you, they certainly work for me. Please proceed and let me know the next steps.

Thank you,

****

Business Response
Date: 05/09/2025
**** i have the claim approved on ****-2025-03459 for a replacement boiler. I'm not sure which distributor Furnace outlet buys through; you may need to contact them and provide them the **** number in order to start the process of them sending a replacement.
****
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Aqua Balance combo boiler. My circuit board just caught fire for the third time, I'm left without heat and hot water. I would like for Weil McLain to once and for all fix or replace my boiler with one that can function as expected.
Business Response
Date: 02/03/2025
Good Morning,

Weil-McLain approved a replacement control on WRGA-2025-00571 and issued credit to Audobon Plumbing in ********** to cover the cost of the part. Reviewing the history of tech calls on the boiler, it mentions a lightning strike as being the probable cause originally. The recent tech call noted concerns with the wiring and the surge protector. To prevent future issues, I'd suggest setting up a call with ************* and the contractor in order to correct any wiring deficiencies and resolve the issue moving forward.
I can help coordinate a time for Tech to Speak with the contractor if that would help.
Thanks,

Customer Answer
Date: 02/03/2025
I am rejecting this response because:
Timeline of Events
October 22, 2018: I received a proposal from **** Borgesi Plumbing to install an **************** boiler by Weil McLain.
December 10, 2018: The Borough of Audubons building inspector signed off on the final approval and closed out the permit for the installation.
January 12, 2021: ************************* & Air replaced the boilers circuit board after the original circuit board installed by **** ******* Plumbing caught fire. I realized we had no heat and went to the basement, where I smelled burning electronics and discovered that the boiler had experienced a fire. I immediately shut down the boiler.
October 27, 2022: ***** Heat & Air replaced the boiler and circuit board after another fire occurred. Again, we were fortunate to be home to catch the issue before it escalated into a house fire or worse.
January 15, 2025, ******************* call burned out circuit board
January 22, 2025: ***** Heat & Air installed a third circuit board after yet another fire occurred. As with previous incidents, we were home and able to address the issue before it caused further damage.

After this most recent incident, on 1/15/2025 I spoke with a Weil McLain service technician. They suggested that the issue may stem from the low water indicator wired into the plumbing, which could be causing the circuit boards to catch fire. However, they were not 100% certain.
At the technician's instruction, ***** Heat & Air disconnected the low water indicator safety feature. At the request of Weil McLain.

Boiler Serial # ********** *********
(As a secondary note you can check the weather history at the time of the 1st boards replacement and there was no record of lightning in **! In addition to this just ****** about these circuit boards catching fire it's happening a lot!)
Initial Complaint
Date:07/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January of this year the block in my Weil-McLain Boiler needed to be replaced. The repair cost $2050.00. The part cost $1678.75. Weil-Mclain agreed to pay 90% of the cost of the part under its warranty but refused to pay any labor costs.This is the second time this part has failed. The original boiler was installed in 1996 and the block failed in January 2012. Despite regular maintenance, that replacement block has failed a second time.
Business Response
Date: 08/05/2024
********* & **** *** submitted a claim for a leaking block on a 12-year-old WTG boiler. As per our limited warranty, Weil-McLain provided a pro-rated credit for 90% of the cost of the **** block. Please note that our warranty specifically states that labor is not covered, as detailed in our letter to ****************** dated June 19, 2024. . Weil-McLain credited ******************* on Credit Memo#******* on 2/16/2024. ******************* should have then passed this pro-rated credit on the block back to the contractor, who in turn would have issued credit to ******************

In this complaint it states that the desired outcome is Repair. Based on the information Weil-McLain has, including the credit issued to ******************* as per our limited warranty policy, we believe this claim has been resolved. If for some reason the contractor has not received credit from *******************, they would need to follow up with ******************* and Weil-McLain would be more than happy to assist in any way we can to ensure the aforementioned warranty credit has been passed from Distributor to contractor, and subsequently to the homeowner.
Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/28/23 placed an order for a gas boiler fan motor from Weil McLain located in NY. Received the part on 11/29/23 and the fan motor was defective, it hummed. Placed an order for a replacement fan motor, received the replacement fan motor on 11/30/23 and that fan motor worked fine despite the fact that it cost me additional money in labor hours for my furnace guy to remove and replace the defective fan Weil McLain shipped for installation and loss time from work. On 01/09/24 I once again had the same problem with my furnace except the fan motor was fine (no problem with the bearings) but the fan and gromets needed to be replaced. Attempted to place an order with Weil McLain for the fan and gromets and was told I could not purchase these parts but had to buy the entire assembly (kit) at a cost of $1,250.00. This kit includes a new fan motor which I do not need seeing I bought a new fan motor from them on 11/20/23. I asked them to take back the fan motor that was purchased on 11/20/23 and they refused. My argument is that if Weil McLain will not sell the parts individually then the fan motor should have not been sold as an individual item if the other parts, when needed, such as the fan and gromets can't be sold individually. Weil McLain should have just offered the assembly kit for purchase. I now have a $500.00 fan motor that I do not need. Also, when the new assembly kit arrived it included the parts needed, plus the fan motor which I did not need and an igniter. Opened the box for the igniter and the elements were broken. I could not wait any longer to have my furnace guy install the new assembly so he put the old igniter back onto my furnace which now runs fine. On Monday I will get a replacement igniter for the damaged one sent but will not pay any additional time for labor to have it installed on a separate visit. I am requesting a refund from Weil McLain of $800.00 which includes labor to cover the first repair seeing the whole job had to be redone due to not being able to purchase the needed parts individually. I seriously question Weil McLain's business practices along with the quality of their product (my furnace is 10 years old, ran good only the first five years).
Business Response
Date: 01/24/2024
Good Morning ****** -
Sorry to hear you had trouble with your Weil-McLain boiler. That said, a few points of clarification.

1. Weil-McLain does not sell directly to contractor or homeowners. our products must be purchased through 3rd party distributors.
2. Weil-McLain didn't recommend either blower in this case, but we are sorry to hear that the replacement motor originally recommended and purchased by your contractor wasn't satisfactory.

If you could complete the attached WRB form and return to me with a copy of the invoice from the purchased blower, I'd be more than happy to review you case with the review board and see about reimbursing you the cost of the blower.

Thanks,
****
Initial Complaint
Date:01/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Heating system purchased 10-1-2019 with 10 year parts and 5 years labor warranty Boiler has now been broken with notification to contractor since 11-28-2023. Still no resolution to the problem. The contractor will not return calls will only text. Claim has been filed with manufacturer but it still has not been resolved.
Business Response
Date: 01/07/2024
******** complaint number

This is Total Comfort HVAC

Just replying to the complaint and the email I received here. I did leave a voicemail. This was a warranty issue which it had to go through manufacturer not through me. I am not a manufacturer. I am simply a service company, he had a boiler malfunction which had to be replaced, but because it was warranted from the company of Weil McLain , there is a process that we had to go by and unfortunately there is some delay time for that for processing for verification on the warranty. This is out of my hands. He was extremely impatient and not understanding. This is a manufacturing issue if he had an issue with the process or delay he could've called Weil McLain and took it up with them.
Business Response
Date: 01/08/2024
Good Afternoon -

I was able to locate your warranty claim, WRGA-2023-07707, called in by Total Comfort on 11/29/2023. Looks like everything is approved on Weil-McLain side and the claim was assigned over to Bell ******. Unfortunately, Weil-McLain have no way of speeding up your independent contractor's timeline. I'd suggest possibly finding another contractor if your current contractor is being unresponsive. In regard to the 10-year parts and 5-year labor mentioned, I'm assuming that was something purchased through a 3rd party company like ******************? *** standard manufacturer's warranty is 20 years on the cast iron block and 2 years on parts.
Please let me know if there are any quesitons.

Thanks,
****
Initial Complaint
Date:10/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Werley Heating Company installed a Weil MClain Aqua balance in Apr 2019 at my property *** ******* ***. the loan amount was ***** with interest about *****. I was told this boiler will last about 15-20 years with no issues, this was a great boiler for the environment. In aug 2023 i was notified by Werley Heating that a new system was needed due to ongoing leaks and the system was unable to be repaired. one area is fixed another area leaks. 2nd company out to verify this and they confirmed this as well. This is a known issue with this boiler, and they do not last and usually are replaced if repairs are being done and pipes are still leaking (my case). I have called Weil Mclain and they advised me that the service technician needs to call to file a claim. they will not give me a resolution over the phone. the service technician stated it would be the same boiler and I would need to pay for a ****-installation fee but it may leak again. I refuse to get the same boiler as its known for having issues and leaks ( HVAC companies both confirmed this to be an OG issue with this boiler) I did see weil Mclain discontinued an aqua balance boiler and now has a Plus aqua balance boiler not sure if this is the updated version. I would like for the boiler to be replaced including installation as this boiler is only just turned 4 years old . I have performed yearly services (see attached) showing yearly maintenance and repairs being done since installation. I took care of this unit and the unit doesn't uphold and I am currently having two ongoing leaks. 2019-Installed, Hvac called out for a leak Apr 2019 (repaired) 2020-yearly maintenance 2x done, Hvac called out for leak 4x times (repaired) 2021-yearly maintenance done 2022-HVAC called for leak (repaired) Dec2022 yearly service was scheduled- Werley rescheduled due to the holiday and maintained kit on backorder for Jan 5 2023- yearly maintenance Jan 2023 for 2022, HVAX called for leak and no hot water was told replace unit
Customer Answer
Date: 10/17/2023
Yes I have MFG warranty
Boiler model ** *****
Serial number **********
*
Business Response
Date: 10/26/2023
******** -

Sorry to hear you had issues with your Weil-McLain boiler. I'd be more than happy to assist with filing a claim for a replacement boiler. I just need the contractor who is performing the work to call into the warranty department at our ************** Option 4 number to start the process of generating an WRGA. Once this is complete, we can assign the claim to a local distributor, and you can use it towards the purchase of a new unit. Since you mentioned you would prefer a different unit, if you want to complete the attached WRB form, I can see about approving a Goodwill and issuing you a credit for what the warranty would cover.

Please let me know if there are any questions.
Thanks,
Ryan
Customer Answer
Date: 11/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable - i have filed the complaint per response but i am pending a resolution yet on this case. per the case i still need to submit the proof again to get this settled if no resolution i will need to reopen this case. I just submitted the complaint to the warranty review board request per email provided and pending a resolution.

Thank you.
Initial Complaint
Date:08/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DATE OF TRANSACTION On 10/8/2021 ****** ************* Conditioning installed a Weil-McLain Boiler in my apartment building. See WM Product Registration supporting document. AMOUNT OF MONEY PAID BUSINESS Initially, I paid ****** ************* Conditioning Distributor $12,600 on 10/8/2021 for purchase and installation of Weil McLain Boiler. In addition, I paid ****** ************* Conditioning Distributor an additional $2500 2/9/2023 for labor charge to remove non-working WM Boiler and install a questionable new/used Peerless Boiler. See ****** Proposal/Contract supporting document. WHAT THE BUSINESS COMMENTED TO PROVIDE Per ****** ************* Conditioning Contract the Weil-McLain boiler came with Warranties for 2 year Parts, 20 years Heat Exchanger, and 1 year Labor. NATURE OF DISPUTE On 2/2/2023 the WM boiler was 1 years old when it stopped working due to a water leak. On 2/8/2023 Weil-McLain refused to honor Boiler Warranties, their *********************************** claiming it was a faulty installation problem and not a boiler problem per owner of ****** ************* Conditioning *********************. ********************* disagreed with their assessment saying the water leak was obviously a faulty Heat Exchanger problem because this was a closed system by design. The boiler showed no problem for 1 years. WHETHER OR NOT BUSINESS TRIED TO RESOLVE PROBLEM On 2/8/2023 ***********************, owner of ****** ************* Conditioning, offered to give me a different furnace at no charge, installed the next day, if I agreed to pay an additional $2,500 labor costs for removal of non-working Weil-McLain Boiler and installation of new/used Peerless Boiler Model #GM-07-SPRK. I agreed because the apartment tenants were a week without heat. ACCOUNT/TRACKING NUMBER See Weil-McLain Product Registration and ****** Proposal/Contract supporting documents
Business Response
Date: 09/11/2023
Good morning,
Weil-McLain actually had one of our Reps ******* this boiler after it was installed. We issued a credit for the boiler to **** Distributor's on Credit Memo *******, who in turn passed the credit to Y-tech.
Please let me know if there are any additional questions.
Thanks,
****

Customer Answer
Date: 09/16/2023
I am rejecting this response because:
Following up on the message ***** ******, BBB **** Services Specialist, sent to me regarding COMPLAINT ID ********. I am rejecting Weil-McLains response to my complaint.

In support of my BBB complaint rejection, **** acknowledges in his BBB response message that there was a defect with the Weil-McLain 1.5-year-old boiler. He states in the message Weil-McLain ...had one of our Reps ******* this boiler after it was installed. We issued a credit for the boiler to Able Distributors on Credit Memo *******, who in turn passed the credit to ******.
My understanding when I signed the contract with ****** Heating and Air Conditioning was that I had warranties for a 2-year parts, 20-year heat exchanger, 1 year labor. After the boiler was installed, I received a Weil-McLain Product Registration form stating the Install Date of October 8, 2021.
On Friday 2/3/23 ****** contacted WM ******************* stating that Boiler was not working and identified problem as faulty heat block/exchanger.On Wednesday 2/8/23 WM ******************* notified ****** that WM ********************** said that heat block/exchanger could not be defective, and it was an installation problem. Obviously, per credit to ******, WM acknowledged that the boiler was defective.
Because WM did not back their Warranties, I was left with no alternative but to agree for ****** to install an alternative ******** Boiler with a 10-year warrantee and to pay $2500 labor charge for removal of WM boiler and installation of alternative boiler. Original ****** charge per contact to install WM Boiler $12,600.

Additional cost to me potentially caused by defective WM Boiler were years 2021-2023 high ********* bills. July 22, 2022 ****** technician *******ed boiler for potential boiler problem because my ********* bills had significantly gone up. October 14, 2022 ****** technician performed yearly checkup no problem identified. Comparison of my monthly ********* bills on budget plan: 10/1/21 $208 prior to installation of WM boiler, 7/5/22 $524 WM boiler installed, 2/2/23 $524 WM boiler installed, 9/1/23 $128 after removal of WM boiler and installation of P boiler.

Business Response
Date: 09/18/2023
Good morning,
After reviewing the information i have on CP7896324, I see that WRGA-2023-***** was actually approved after a visit from our ************* Rep to ****** Heating. Weil-McLain issued a credit for a complete boiler to **** Distributors, who would have passed the credit to ****** Heating. Total Credit amount was $2947.36 issued on Credit Memo 2083131.
We would suggest following up with your contractor regarding the credit if it has not been passed to you.
Thanks,
Weil-McLain
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am owed a replacement part # ***********
Business Response
Date: 07/05/2023
******,

If you feel you have a defective thermostat, you can have your contractor call ******************* at ************** option 4 and submit a claim. As long as the part is under warranty, the contractor can get a WRGA and exchange the defective thermostat at a local distributor.

Thanks,
****
Customer Answer
Date: 07/05/2023
I'm the owner and not the contractor. The distributor won't assist. I want a replacement from the manufacturer.
Business Response
Date: 07/12/2023
****** -
Per our email conversation i had a replacement T-Stat sent via *** **, Tracking Number ************. I'm showing it was delievered on July 7th. It was sent to the address you provided, *****************************************

Thanks,
****

Customer Answer
Date: 07/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
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I mailed a letter to an executive of Weil-McLain in December of 2022, expressing my concerns regarding a recall of a potentially dangerous product of which I was never notified. I received no response to this letter, so I followed up with an email and attached copy of original letter on January 10, 2023. This was the email response I received: "Thank you for contacting Weil McLain, a leader in personal comfort solutions. We will be responding to your email as soon as we can." I'm still waiting for them to respond. The vent pipes are presently leaking and cannot be repaired (only replaced) due to the recall. I am disappointed that Weil-McLain has failed to reply to my letter and email. I would like for Weil-McLain to stand behind their product and address their customer's concerns.
Business Response
Date: 02/21/2023
*****

Thank you for reaching out to Weil-McLain with your concerns. The recall youve referenced is not a Boiler Recall, but rather a venting manufacturer recall. Venting is purchased separately by the contractor who installs your heating system and common with boilers and furnaces. Weil-McLain is mentioned as one of several boiler manufacturers where this particular type of venting could have been used. However, the contractor has many venting manufacturers from which to choose. Your contractor may or may not have used this particular type of venting in your installation. To verify whether your appliance was vented and impacted by this venting recall, please call ************** to reach the Corrective Action Program between the hours of 7 am and 11 pm ET,seven days a week. Please note that the venting manufacturer is responsible for any reimbursement as the issue was not with the boiler supplied by Weil-McLain, but the venting purchased separately by your contractor.

Thanks,
********************

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