Complaints

This profile includes complaints for Home Comfort Experts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Comfort Experts

  56848 Ferrettie Ct Mishawaka, IN 46545-7480

  
• 

  Home Comfort Experts

  919 Production Rd Fort Wayne, IN 46808-1270

  
• 

  Home Comfort Experts

  3505 Redbow Dr Valparaiso, IN 46383

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose do due business with this company unfortunately! I am trying to get my warranty documents and a final receipt of the work that was done. I have reached out numerous times trying to get information. We are approximately 3 months into this project. I was told documents were sent either via email or the postal service. I have yet to receive the documents I have requested and that I am entitled to. I keep getting the runaround on why I am not getting documentation. I need the final receipt itemized and the 10 yr warranty information on our HVAC system.

  

  Business Response

  Date: 03/25/2025

  Dear *****

  We apologize for the delay in sending your welcome packet. Ill be addressing this with my team to ensure it doesnt happen again to any of our valued customers.
  The welcome packet has now been sent. If you have not received it, please don't hesitate to reach out.

  Thank you for your business, and please feel free to contact me if you have any questions or concerns.

  
  Best regards,

  ***** ****

  General Manager

  Home Comfort Experts

  Customer Answer

  Date: 03/26/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, January 13 technicians **** ****** and ***** ********* came to clear the sewer drain in my backyard. They asked for payment up front and then proceeded to work. They admitted that they only had 75 ft of line but advertise a clean out of 100ft w/o guarantee. My city main is only 60ft away for the clean out. They ran the snake down and while pulling it out they claim their snake head snapped or sheared off and said that the there was a large amount of root tangled on the end of the line. There was minimal amount of roots. They left the piece of equipment in the drain and the drain wasn't cleared when they left. They then sent a camera person, **** *********, to assess the situation and they said that they couldn't see anything and assumed that the drain pipe was cracked or collapsed and that was the reason that the head broke off. They offered to do further service for $600 additional dollars and still couldn't guarantee a clean drain. We called a different sewer company and they cleared the clog that was about 20ft out and did the job in about 30 mins, Home Comfort Experts claimed that they were at the house for over 2hrs. We understand that there isn't any guarantee, but we called the company just to discuss the situation. They were sympathetic, but didn't seem to be concerned that they lost a piece of equipment in a customers sewer pipe. I would have expected that a dis-satisfied customer would have been grounds to refund the $79 that was paid by the customer to make the problem worse. My pipe wasn't cracked and they left the situation worse then they found it. While there is a disclaimer that is signed it is signed before the work is done when the technicians arrive, this is not good business practice as this leaves the customer without recourse when the work was not done satisfactorily.

  

  Business Response

  Date: 02/04/2025

  Thank you so much for reaching out. I am looking into this further with my plumbing manager to see what happened on our side of the service call. He will be reviewing the job, charges, and speaking with the individuals that were at the home. I will have further information once we have dug into this deeper on our side. 

   

  i apologize for the time and frustration you have experienced with HCE and hope we can make this right for you! After reviewing our plumbing manager may give you a call at the number provided, or respond here. 

   

  Hope to talk soon!

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 78 year old man living alone and on 12/31/24 my new HVAC system (furnace) stopped working it is only 15 months old (I have a maintenance program 24/7) They lady Floor Supervisor told me that there is no way she is sending anyone out tonight, I did not accept that answer I went a step higher they finally sent a tech out around 9 that night, the circuit board was bad said he would be back Jan 1st if the warehouse was open, he did not come until Jan 2, had wrong part, now they keep telling me that they ordered the part. It is now Sat Jan 4, 2025 still not part. My place gets down to the 40's at night I can't use space heaters because they blow the circuit breakers, I told them that I wanted a new unit if they can't get parts for this one, I keep getting the same old answer (the part is ordered) well that is not good enough for me any more. A new system that is 15 months old they should have parts on hand

  

  Business Response

  Date: 01/07/2025

  The customer called in on ******** for service for his furnace, we went to his home that night and discovered he needed a repair. The tech said we would come back out the next day if the supply house had the part. With it being New Years Day, the warehouse was closed. On 1.2.25 we went to his home with a part, the part given to us by the supply house was the wrong part. Our Technician re-ordered the part. On 1.3.25, we took space heaters to the customers home so he would not be without heat. On Saturday,1.4.25, he reached out again about not having the part, our goodwill solution until the part could be supplied to us from the vendor was space heaters so he would not be without heat completely. The part arrived and on 1.6.25, after his request of arriving after 4:30pm, we went to his home and was able to repair the furnace. At this time the customer has an operating, repaired furnace and is with heat again in his home. 

  Thank you,

  Home Comfort Experts

  Customer Answer

  Date: 01/07/2025

   I am rejecting this response because:
  
  They did not address the rude associate when I called telling me no way was she sending a tech out and that she was going to cancel my maintenance agreement.  the space heaters did not help because they kept blowing the circuits  I am Happy they came out to finally fix the furnace

  Customer Answer

  Date: 01/10/2025

  This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********.
  
  Go ahead and close this case, it is not going to accomplish anything.  Home Comfort is not telling you everything.  I have decided it is not worth perusing it any further
  So just close it 
  Thanks for your help 
  
  
  GOD BLESS THE ***
  
  **** ******
  **************************
  

  
  

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called for a repair to a shower valve. Tech that was sent didnt have correct tools and used temporary fittings. Upon turning water to the house back on the fittings came off and flooded inside the wall which damaged drywall in upstairs bathroom and ceiling downstairs. We were told by Home Comfort to contact Springfield Restoration who came out and did the drying but then stopped work because they were told by Home Comfort they didnt know how they wanted to pay for the repairs. Ive tried for the past 2 months to get resolution and completion of repairs from Home Comfort however they wont return calls or move forward with the repairs. Im left with a 2 foot opening in my ceiling snd holes in the drywall upstairs. *********************** wont move forward because they claim Home Comfort wont agree to pay them. Ive spoken to 2 different people at Home Comfort who requested pictures (provided) and told they will come look and get things finished but then never call back or answer my calls. 2 months to fix damage caused by their tech is absurd.

  

  Business Response

  Date: 12/06/2024

  Thank you for bringing this matter to our attention and we apologize for any inconvenience you may have experienced. We thank you for your patience and understanding as we work to resolve the issue.

  From my understanding this is scheduled to be repaired at our expense this upcoming weekend. We apologize for the delay in the resolution. 

  We value your feedback and it helps us improve our service and ensure that such issues are addressed promptly. Please don't hesitate to reach out to us directly if you have any further concerns or questions. Thank you once again for your understanding and for giving us the opportunity to make things right.

  Customer Answer

  Date: 12/06/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against Home Comfort Experts regarding a series of unsatisfactory experiences I have had with their service.On August 8th, 2024, I had an appointment scheduled with Home Comfort Experts between 12 PM and 2 PM. Unfortunately, no one showed up, and I did not receive any communication from the company. I called Home Comfort Experts to report the issue and eventually spoke with the manager, who admitted she forgot to call me. She promised to send me $50 in Home Comfort credits as compensation.After waiting several weeks without receiving the promised credits, I called again to follow up. I was informed that Home Comfort Experts would investigate the matter and that a manager would contact me. Eventually, I received $40 of the $50 promised credits, but I never received a call from a manager.Based on these experiences, I feel that this situation may be a form of retaliation. The lack of communication and failure to fulfill promises have been extremely frustrating and unprofessional.I would appreciate your assistance in resolving this matter.

  

  Business Response

  Date: 09/16/2024

  Hello, 

  Thank you for bringing this matter to our attention and we apologize for any inconvenience you may have experienced. We thank you for your patience and understanding as we work to resolve the issue.

  We sincerely apologize for the missending of the proper amount of Comfort Cash. I have personally sent an additional $20 to exceed the $50 you were originally offered.

  We value your feedback and it helps us improve our service and ensure that such issues are addressed promptly. Please don't hesitate to reach out to us directly if you have any further concerns or questions.
  Thank you once again for your understanding and for giving us the opportunity to make things right.

  Customer Answer

  Date: 09/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for looking into this for me. I received the additional credits in the mail today. Greatly appreciated.

  
  

  Thank you.

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  He came out and cleaned and tuned up our air conditioner and he used some electric cleaner. He said it would be a total of $520. Then I had them price out how much it would be to clean out our air ducks and the quote was a $1000 and the guy said he couldnt do it because we had to much furniture in the way so we didnt get that service. The bill was sent and he charged us $1000 for that service which we did not have done. We called them and they were supposed to mail out the itemize the service and have not done it and they also said the guy did repairs when he did not. So the bill needs to be fix and adjusted to $520 for the the actual service that was done.

  

  Business Response

  Date: 07/25/2024

  Hello, 

  Thank you for bringing this matter to our attention and we apologize for any inconvenience you may have experienced. We thank you for your patience and understanding as we work to resolve the issue.

  After having our accounting department review the charges with ***** Fargo we believe all adjustments and credits have been made. If you believe this is incorrect please give our office a call so we can better understand and review the account with you. 

  We value your feedback and it helps us improve our service and ensure that such issues are addressed promptly. Please don't hesitate to reach out to us directly if you have any further concerns or questions.
  Thank you once again for your understanding and for giving us the opportunity to make things right.

  Customer Answer

  Date: 07/26/2024

   I am rejecting this response because:
  
  The guy never preformed all the jobs that were said done the bill should have been $550

  they missed charged me and refuse to correct the issue. 

   

  

  Business Response

  Date: 07/29/2024

  Hello, 

  I show the following services as completed. Replaced dual capacitor, added hard start kit, added new contactor, and installed a pristine air filter. These services exceed the $520 charge you described. These charges in addition to the club membership add up to be $1,390. The only service that was not received that you were refunded for was the duct cleaning.  That charge has been returned to the original payment method which was ***** Fargo. Please call our office with any further questions. Thank you. 

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them to put in a new sump pump with a battery back up because my current pump is still working but is getting older and i read they could do the job the same day. I wanted to get ahead of the ball game and was going out of town for the weekend. ****** and ****** showed up I told em what I was looking for a new pump/secondary pump with battery back up and wifi notifacations if possible and showed them the basement. went out side told em where I wanted the pipe to come out of the house went back inside ****** wrote up the quote he mentions the club membership and I told em whatever you can do to make it cheaper the better. I asked how long I had to be a member he tells me you can cancel membership anytime. He asks me if i had email for the invoice. tells me they COULDN'T do it the same day. I told him I was going out of town that evening and He asks me how I was paying for it I said I will pay for it now. I paid for it and made arrangements to have my mother come over and be home when they came to do the work. I get a call saying they are done ****** tells me everything is good. I asked about the pipe out the back tells me they didn't move the pipe to much water. I get home sunday night and I saw that they only put in a battery backup and they put the pipe in the same pocket as all the drain pipe for the shower. NOT anywhere close to where I asked them to put it. I paid for something I thought I was getting and didn't. I called twice to get an itemized bill no call back. I text them and told them I was very unhappy with what I paid for and where they drilled out of my house still have not heard from them. what I thought I was getting and what I got are two completely different things and where they put the pipe out the back was completely wrong. the parts I paid for you can find on the internet for less than 400 apiece and if you do the math this ******* for a battery back up installed is RIDICULOUS i still have not gotten a call back

  

  Business Response

  Date: 07/29/2024

  Hello *****, 

  Thank you for bringing this matter to our attention and we apologize for any inconvenience you may have experienced. We thank you for your patience and understanding as we work to resolve the issue.

  I have attempted to reach out to you directly to resolve this and have been unsuccessful. We hope to hear from you soon to resolve your concerns. 

  We value your feedback and it helps us improve our service and ensure that such issues are addressed promptly. Please don't hesitate to reach out to us directly if you have any further concerns or questions.

  Thank you once again for your understanding and for giving us the opportunity to make things right.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked Home Comfort Experts for a copy of the warranties and guarantees that I was told were included in my furnace and air conditioner purchase, IN WRITING, for the last 18 months; ever since I purchased from them on January 10,2023, total purchase price was $11,915. I was provided a photocopy of the list of guarantees that Home Comfort sales rep ***************** had reviewed with me. It is a page out of his sales Power Point deck, no Home Comfort logo on the page, anyone could have created this page. It is not a Home Comfort guarantee. Guarantees reviewed at the time of sale include: 1. Comfort Guarantee...we will make all repairs necessary to reach desired temp at no charge for a period of 5 yrs. 2. 24 Hour Fix It or Hotel Guarantee 3. "No Lemons" Guarantee if the A/C compressor fails during the first 10 yrs....or the heat exchange in my furnace cracks in the first 20 yrs. ...we will remove the entire unit and install a completely new one. 4. Install Workmanship Guarantee 5. 2-year100% money-back guarantee 6. Lowest Price Guarantee. I sent 10 emails and called the main office several times asking for these guarantees, in writing, for my records. On April 4, 2023, I called and asked to speak to either ******************* or *********************; I was told they were not available. I asked ****** Web if she could forward my emails to ************ or **************, so they could have the info on why I was trying to contact them. I was told that the office didn't have their email addresses and there was no way to forward my emails to them. Both **** and ****** responded that they sent me a "welcome packet", which includes an invoice noting a mfg. warranty (I assume) for the Trane A/C and furnace, not the Home Comfort guarantees listed 1-6 above. On 11.27.23 I was told ************* "will get back with me". When a Home Comfort tech was at my home this past winter, and when a newly hired tech was at my home on 7.2.24, I noted I would contact the BBB this wk, if nothing

  

  Business Response

  Date: 07/19/2024

  Thank you for bringing this matter to our attention and we apologize for any inconvenience you may have experienced. We thank you for your patience and understanding as we work to resolve the issue.
  

  An email was sent to you today including the documents you requested, I sincerely apologize for the extreme delay you incurred with receiving these. We value your business and promise to be more timely in the future. 

  We value your feedback and it helps us improve our service and ensure that such issues are addressed promptly. Please don't hesitate to reach out to us directly if you have any further concerns or questions.

  Thank you once again for your understanding and for giving us the opportunity to make things right.

  Customer Answer

  Date: 08/08/2024

  With respect to my complaint, on 7/22/24, Home Experts did not understand my request for a written guarantee.   I responded back to Home Comfort, once again, what I was requesting:  the Home Comfort Expert list of guarantees offered verbally at the time of sale, in writing, with the Home Comfort logo, so it could be a legally binding guarantee.    The good news for me is the Hone Comfort Customer Serv associate who replied to my email understood what Ive been asking for and followed up internally with Home Comfort managers.   I received an electronic copy and then a signed copy of the guarantees in the mail last week.
  
  Thank you,
  
  ***********************
  ************************* 
  

  
  

  

  Business Response

  Date: 08/08/2024

  Hello *****, 

  I believe from your statement this has been handled to your satisfaction however you responded as a rejection meaning you disagree with our handling of your complaint.  If there is something else you are needing please let me know I would be more than happy to further assist. 

  We appreciate your business and feedback! Thank you!

  Customer Answer

  Date: 08/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I notified the BBB Northern IN this in my email dated 8/1/24.

  The reason for my 8/1/24 email was to notify the BBB that I did not receive the email message dated 7/22/24 on the BBB site.    I was notifying the BBB there is a problem with the BBB email notification process, not that the merchant did not (finally - after 7/22/24) resolve my complaint.

  I appreciate the email I received from Dispute Resolution Specialist ********************* on 8/8/2024, however, there was the assumption that the BBB 7/22/2024 was most likely sent to spam/junk email folders by my **************** provider.   It was not sent to these folders, I checked.   I also noted that instead I received a "promo" BBB email instead on 7/22/24.   I provided a screenshot of this promo email.

  I was hoping my note would be forwarded internally to whomever handles the email communication to BBB filings.

  Thank you

  **********************;

   

   

  
  

   

   

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  paid FOR Gold HOME SERVICETAKE $ ***************************************************************** December was to come back in 6 months to service AC in June ** June set up July 5 2024 to check AC O)n July 1 office cancel Can come out in August 2 months late AC is FULL OF LEAVES FROM LAST FALL OVER Heat try keep up Will not come for PREPAID SERVIE Want till breaks down Tell need new system BEEN ON YOUR SERVIE FOR 10 Years

  

  Business Response

  Date: 07/15/2024

  Thank you for bringing this matter to our attention and we apologize for any inconvenience you may have experienced. We thank you for your patience and understanding as we work to resolve the issue.
  

  We apologize that our schedule could not accommodate your routine maintenance at an earlier time, we value your business and try to serve all of our club members with urgency and priority. Unfortunately, the weather has not been our side this season with an incredibly high number of customers with out cool during the time of your appointment causing us to request our customers who have working ac to reschedule their routine maintenance to accommodate the customers without cooling to be seen. Customers who are rescheduled are given a ****************** cash credit for the inconvenience and placed at the next available maintenance appointment with the opportunity to be pulled forward to an earlier time. An earlier time was presented to you today and we will keep presenting earlier times as they become available. As always, if the need arises and you need emergency service we have service technicians available to serve you typically within the same or next day. 

  We value your feedback and it helps us improve our service and ensure that such issues are addressed promptly. Please don't hesitate to reach out to us directly if you have any further concerns or questions.
  Thank you once again for your understanding and for giving us the opportunity to make things right.

  Customer Answer

  Date: 07/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022 Home Comfort Experts (HCE) installed a new furnace & A/C at our home. On March 15, 2024 we had our furnace serviced and the Tech accidently forgot to reconnect the condensation hose causing our laminate flooring to become water damaged & warped. HCE sent out Town ******************************* removed a 3' x 4' section of our floor and replaced it (temporarily) with cardboard and red duct tape. *************************, Brand Safety Leader from HCE came out and determined that 380 sq ft area needed to be replaced. He requested we look for flooring & choose one we liked. We went to 7 different flooring companies and selected the laminate flooring that would go best in our house, however he claimed that the pricing was too high. We were told after searching for flooring that HCE would only pay for $2.50 - $3.00 per sq ft and **** would do the installation himself. None of the flooring at that cheap price met our requirements and we found flooring at $5.00 per sq ft. which is a reasonable price (we are not interested in purchasing the most expensive flooring available). Since this impasse, our claim was forwarded to their insurance company (********) who asked us to get two quotes, which we did and then they low balled their offer at half the cost of the quotes. I have written to ***************** the Owner of HCE and still have not received a response. All I am asking is they take full responsibility for damaging my laminate floor and fully replace it with Core-Tech Bravado Pine #VV456-0705 from ****** Floor Covering in Elkhart or ***** Floors in *********. I expect them to fully pay for the materials and installation since they damaged my floor and caused me a great deal of stress and inconvenience.

  

  Business Response

  Date: 07/15/2024

  Thank you for bringing this matter to our attention and we apologize for any inconvenience you may have experienced. We thank you for your patience and understanding as we work to resolve the issue.
  

  We are following up with our insurance adjuster to see how we can further advance the resolution of this matter, as you stated this has been handed over to our insurance adjuster and is therefore being handled directly with ********. 

  We value your feedback and it helps us improve our service and ensure that such issues are addressed promptly. Please don't hesitate to reach out to us directly if you have any further concerns or questions.
  Thank you once again for your understanding and for giving us the opportunity to make things right.

  Customer Answer

  Date: 07/15/2024

   I am rejecting this response because: Home Comfort Experts ***************** Sedgwick is only offering to pay $4,116.22 to replace my floors when the quotes submitted to them were for: $5,890.39 - ***** Floors & $7,484.66 - ****** Floor Covering.  I expect the full price of one of the two quotes.
  
  
  

  

  Business Response

  Date: 07/19/2024

  Hello,

  The offer you received exceeds the damaged area allowing all the flooring to be replaced to provide a seamless replacement, the offer includes installation and materials needed less depreciation in the amount of $4,116.22. Since an agreement could not be made in house with Home Comfort, this is being handled with a 3rd party insurance adjuster and is no longer handled in our office. All negotiations and claim handling will need to be directly *********************. If you need further contact information for them please call our main office and ask for ****** or **** and we will be happy to help you navigate contact with ********.  

  Customer Answer

  Date: 07/19/2024

   I am rejecting this response because: Home Comfort Experts is not taking responsibility for the damage they incurred and are passing it off to a third party.  The Third ***** ********************* is not reimbursing us for the full amount of the replacement of the flooring HCE damaged.  If full payment (from the estimates) is not paid, then this will be taken further to Small Claims Court.