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Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
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Business Profile

Auto Warranty Services

Chrysler Factory Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2008 I got a $5,000 lifetime warranty for my jeep grand cherokee and chrysler together with the dealership sold it as a great thing to have so I can get a new motor or transmission when the car gets older. What they didn't tell me and continued hiding from me every time I went to dealership and never got an email or call from chryslet about a mandatory 5 year inspection that would void my lifetime warranty all together. Now I cannot service my vehicle and will be forced to by a new vehicle. Chrysler did not honor the warranty and working together with dealerships actively try to make it difficult for the customer to know these keypoints to keep the warranty active. These horrible business practices have got to stop. The customer must be easily informed of what can and will void your contract in very simple terms. The customer should be updated on these events through emails/texts/voicemails.

    Business Response

    Date: 06/21/2024

    This complaint is towards Mopar Vehicle Protection

    there address is

    PO BOX 21-8004

    ***************** **********

    Phone is ************

    Chrysler Factory Warranty is an affiliate of ****** Automotive Inc.

    We are a retailer of Mopar Vehicle Protection plans on our website www.chrysler-factory-warranty.com

    Also we were not the retailer of this particular plan.

     

    Hope this helps

    *****************;

    Chrysler Factory Warranty

    ****** Automotive Inc.

    ************

     

    Business Response

    Date: 06/21/2024

    My email is ********************

     

    Thanks 

     

    *****************

Chrysler Factory Warranty is NOT a BBB Accredited Business.

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