Reviews

This profile includes reviews for First Merchants Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Merchants Bank has 125 locations, listed below.

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  First Merchants Bank

  200 E Jackson St Muncie, IN 47305-2835

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  First Merchants Bank

  1011 N Main St Lapel, IN 46051-9773

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  First Merchants Bank

  1121 E Main St Plainfield, IN 46168-1760

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  First Merchants Bank

  11521 Olio Rd Fishers, IN 46037-7613

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  First Merchants Bank

  1250 N Emerson Ave Greenwood, IN 46143-9766

Review Details

• Review fromPatricia S

  Date: 05/20/2023

  1 star

  Patricia S

  Date: 05/20/2023

  Had a C of D that matured on ****-23. Called the Liberty, IN branch on **** to cash in this C of D. I now live in ** so we had to do paperwork via email. Received documents to be signed on 4-27-23. Emailed signed documents back on 4-28-23. Did not received my check until 5-20-23. TWENTY FOUR DAYS AFTER MY REQUEST TO CASH IT IN!!!!FYI. The check was dated 5-2-23. Envelope was postmarked 5-15-23. Envelope received 5-20-23. Glad I didn't need the money desperately. 24 days is ridiculously and unacceptable. TERRIBLE SERVICE

  First Merchants Bank

  Date: 05/31/2023

  Thank you for informing us about your experience with your matured CD. We strive to provide attentive service and understand your disappointment that the service you received did not meet your expectations. We apologize for the inconvenience and delay in getting your CD funds from Indiana to Texas. Thank you for making us aware of your experience.

• Review fromWilma D

  Date: 05/03/2023

  1 star

  Wilma D

  Date: 05/03/2023

  I closed my account 2 weeks ago,and they still haven't closed it. Poor customer service. Was assured matter was taken care of , but was not. Poor communication between staff and customers.

  First Merchants Bank

  Date: 05/04/2023

  *****,Thank you for letting us know. We're sorry to hear you had an experience that did not meet your expectations. We take customer service very seriously. Helping you to fix this issue is a priority to solve for you now. To further escalate this for priority service, please contact our ************* team to complete your account closure process. You can reach them by calling **************, emailing ************************************************************* or filling out the contact form on our website at ****************************************************************. While this experience did not meet your expectations, please know we are committed to quickly making this right. First Merchants Bank

• Review fromBrad K

  Date: 03/14/2023

  1 star

  Brad K

  Date: 03/14/2023

  Was with a ******** bank for 30 yrs. Then, First Merchants bought my bank and it was one problem after another. Then we were out of town and had problems and it got worse. They wouldnt give any help without stupid amounts of I.D. proof. I finally called the bank President and he did put someone on it. But problems persisted. We finally changed to *************** and its been a pleasant and a much better experience.

  First Merchants Bank

  Date: 03/17/2023

  ****, Thank you reaching out and sharing your frustration. We believe that this new partnership will provide customers with expanded services that will ultimately improve their lives -- like trust, wealth management, and insurance services. It's a lot of change - we know; however, we're still dedicated to providing you with the best possible offerings for your life. Were sorry to hear that you had issues as a result of the integration and ultimately decided to change to a new bank. If there's anything we can still assist you with please call our ************* team at **************.

• Review fromVivian M

  Date: 02/03/2023

  1 star

  Vivian M

  Date: 02/03/2023

  OMG!! My husband and I are senior citizens. Our mortgage loan was transferred from ************** in ********. The service was great with level one , never a problem with level one for over twenty years. My husband went to the bank to pay the loan (house payment) and was told we have a charge off and the loan was closed at First Merchants on ******** in ******** ********. After dealing with this we are still getting half information. We were told to continue making payments on this loan. One division in this bank does not know what the other is doing. This is the second month and no one knows who made this " horrible " mistake at your bank. My husband was told that I was deceased, so ridiculous. We are receiving letters from the insurance company that we are on the verge of being cancelled for none payment from First Merchants. Is there someone at First Merchants that can fix this mistake made by First Merchants. PLEASE HELP!!

  First Merchants Bank

  Date: 02/06/2023

  Vivian - Thank you for letting us know. We're sorry to hear you had a mortgage experience that clearly did not meet your expectations. This is something we take very seriously. We want to help you by escalating this to our President, Mortgage Banking to ensure you get priority service. Please provide us with good contact information (phone number) and a good time to reach you. You can provide this by calling 1.800.205.3464, emailing [email protected], or filling out the contact form on our website at https://www.firstmerchants.com/contact.

• Review fromJ. C.

  Date: 01/14/2023

  1 star

  J. C.

  Date: 01/14/2023

  I closed my business and then closed my account with First Merchants. The "manager" didn't close my account on December 17 2022 like instructed. Now almost a month later I am continually getting overdraft fees, etc. I have been in to the branch several times and called with no success on correcting this matter or getting returned calls. The last call I did actually get returned fees were reversed yet now accruing again because they still have not closed my account trying to lay blame on me when clearly by own admission on them, their own employee under the guise of their bank did not do his job thus causing the problem. We are pulling every single account from here as well as our work and business accounts and will steer everyone we can away from you. Customer service at its worse and blame placed on us when its your employees.

  First Merchants Bank

  Date: 02/03/2023

  First Merchants Bank takes employee and customer safety very seriously and we take every precaution necessary to protect both. Were sorry that you felt this way while you were employed with us. Please be assured that any concerns brought to our attention are addressed immediately.

  J. C.

  Date: 02/04/2023

  Are you serious? Do you even read these complaints? I was NOT an employee of yours. I WAS a customer. WAS and never again. This clearly shows that every complaint against you must be legit.

  First Merchants Bank

  Date: 02/06/2023

  Mr. Cook. Thank you for reaching out and alerting us to your situation. We profusely apologize for this response, which was an error on our part, and for the fact that you had multiple customer experiences that clearly did not meet your expectations. We know that is frustrating. Per your request and recent conversation, your accounts have been closed and this issue has been resolved to your satisfaction.

  First Merchants Bank

  Date: 02/06/2023

  Mr. Cook. Thank you for reaching out and alerting us to your situation. We profusely apologize for this response, which was an error on our part, and for the fact that you had an experience that clearly did not meet your expectations. We know that is frustrating. Per your request and recent conversation, your accounts have been closed and this issue has been resolved to your satisfaction.

• Review fromEileen B

  Date: 11/22/2022

  1 star

  Eileen B

  Date: 11/22/2022

  Very frustrating, When you call to ask a question on your business account you have to provide your drivers license number and information on a prior transaction. And I am calling from my phone number. Absurd. Bureaucracy carried to the ridiculous. Can't they look at caller ID or do a voice recognition.

  First Merchants Bank

  Date: 12/02/2022

  We apologize that you felt frustrated when calling the bank to ask a question regarding a business account. While the bank tries to make transactions efficient for customers, the bank also takes customer security and privacy very seriously. Because account information is private, all business customers must be fully verified by a variety of methods. This verification is uniformly done on all calls for business accounts and is in place to mitigate the risk to customers of fraudulent and any other unauthorized account access. According to the FBIs ************************** in 2020 there were about ****** fraud victims of spoofing scams who reported a monetary loss of more than $215 million. Fraudsters utilize a wide variety of techniques to gain unauthorized access to account information, including but not limited to tampering with caller ID and voice manipulation tactics. Their methods are constantly evolving, but so are First Merchants Bankss strategies to avoid their fraudulent activity. For this reason, it is important that the bank does not rely solely upon caller ID or voice recognition. Please know that the bank is constantly evaluating new methods to verify callers. Feedback like yours is greatly appreciated and helps the Bank to continue to protect all of our customers private information. Thank you.

• Review fromKimberly C

  Date: 11/09/2022

  1 star

  Kimberly C

  Date: 11/09/2022

  Horrible!!! The worst experience in my entire life This is in regards to the Home buyer program. I wish I would have saved myself from this horrible experience. I had the opportunity to work with both agents in charge of this program and they did a disservice to me and the company. Im worried about the safety of my information. I dont trust the integrity of the two loan officers over this program.

  First Merchants Bank

  Date: 11/17/2022

  Thank you for alerting us to your concerns regarding your recent experience with two of our Community Home Lending Officers. We apologize that you feel you didnt receive satisfactory service. After a thorough review, our records indicate some information contained in your complaint appears to be inconsistent with our internal findings. We hope to discuss these with you as our ultimate goal is to reconcile all of the facts pertinent to your concerns and come to a mutually satisfactory conclusion. To ensure customer financial privacy, the Bank will be reaching out to you personally to discuss this matter. While this experience did not meet your expectations, please know we are committed to quickly remedying this situation with you. Thank you for continuing to bank with us.

• Review fromRegina Y

  Date: 10/26/2022

  1 star

  Regina Y

  Date: 10/26/2022

  Worst bank EVER!!! Do not use this bank!! They been charged me a student $8 a day for overdraft that I didnt know was on there!!! Horrible! They do NOTHING to help their customers!! I will be closing my account with them ASAP!!!

  First Merchants Bank

  Date: 10/28/2022

  ****** - Thank you for alerting us to your situation so we can help you through this. We apologize that you didn't receive a satisfactory response to your request. Upon review, our records show some information that is inconsistent with your recap where we hope to discuss it with you as we help you. We do want to get all facts reconciled while helping you. To ensure customer financial privacy, the Bank will be reaching out to you personally to discuss your concerns. While this experience did not meet your expectations, please know we are committed to quickly making this right and attentively helping you prosper. Thank you for continuing to bank with us

• Review fromJerry S

  Date: 10/18/2022

  1 star

  Jerry S

  Date: 10/18/2022

  ****** in the *************** is absolutely awful. I send wires monthly. This past week the screwed up 3 times sending them to the WRONG place. They input the data from previous wires, yet sent to the wrong beneficiary.Then connected a password from my 10 year old personal account to my business account. They assumed I wanted it. Now they know that it's me but refuse to resend the wire until the password comes off. There tech support and customer service is less than a 1 star and they could care less! ****** even admitted she had other things to do. Me too...switch banks when I get home and **** everyone about trying to do business with them.

  First Merchants Bank

  Date: 10/25/2022

  *****, thank you for alerting us to your situation so we can help you through this. We apologize that you didn't receive a satisfactory response to your request. Upon review, our records show some information that is inconsistent with your recap where we hope to discuss it with you as we help you. We do want to get all facts reconciled while helping you. To ensure customer financial privacy, the Bank will be reaching out to you personally to discuss your concerns. While this experience did not meet your expectations, please know we are committed to quickly making this right and attentively helping you prosper. Thank you for continuing to bank with us.

• Review fromAllan H

  Date: 10/06/2022

  1 star

  Allan H

  Date: 10/06/2022

  This bank have adopted a new policy asking customers that withdraw any dollar amount over $1500 asking,"Why are you making this withdrawal?" Well because I have direct deposit with you all and been a customer for over 20 years! No Sir that's not sufficient so can you give us another reason. My reply was no! The next day I get an unauthorized call from the ************ ******* branch manager while I'm @ work claiming that I was the one irate! Really! After I've been harrassed over and over with this question from the bank tellers?? It's unsafe to ask this question with a line full of customers knowing that you are withdrawing a generous dollar amount out of your account. You never know who's plotting to *** you! The security gaurd politely escorted me to my vehicle on one occasion at this branch. This new policy put customers in position to be harrassed on every occasion by the staff.

  First Merchants Bank

  Date: 10/18/2022

  First Merchants Bank takes its responsibility to help protect its customers and prevent financial exploitation seriously. While we respect our customers privacy, asking these questions can be useful in identifying and preventing financial exploitation of bank customers, as well as potentially identifying safer methods of transferring funds when applicable. Due to this fact, branch staff will routinely ask customers the reason for the withdrawal of a large sum. This process has been in place at the bank for some time now. The bank apologizes if the question made you feel uncomfortable. However, please be assured this process is not in place to annoy or harass customers, and if a customer does not wish to answer he or she is still permitted to withdraw funds. We appreciate your business and your feedback regarding the customer experience.

  First Merchants Bank

  Date: 10/18/2022

  First Merchants Bank takes its responsibility to help protect its customers and prevent financial exploitation seriously. While we respect our customers privacy, asking these questions can be useful in identifying and preventing financial exploitation of bank customers, as well as potentially identifying safer methods of transferring funds when applicable. Due to this fact, branch staff will routinely ask customers the reason for the withdrawal of a large sum. This process has been in place at the bank for some time now. The bank apologizes if the question made you feel uncomfortable. However, please be assured this process is not in place to annoy or harass customers, and if a customer does not wish to answer he or she is still permitted to withdraw funds. We appreciate your business and your feedback regarding the customer experience.