Business ProfileforPuroClean by Osborn, LLC

I had horrible issues with getting repairs completed on my home (after a small house fire- contained to my dryer) from the start. Two other companies had just disappeared without explanation prior to my hiring PuroClean. Im certain the prior two didnt want to deal with the adjuster not approving a pack-out since PuroClean initially didnt want to deal with this, either. After the first adjuster transferred to a new position within the company, my second adjuster approved the pack-out. PuroClean had to wait a month to fit me in their schedule & STILL put me off 2 more weeks due to an emergency situation. Sorry, but dont take on another job when you have already committed to one, right?! Once I was FINALLY able to return home? The cleaning wasnt all completed for yet ANOTHER ********** was NOT even done well!)! The painters got paint ALL OVER my furniture, floors, outlet covers, etc.! They knew from the start that I would need a loan to pay my deductible & advised I use a company they work with because the interest would be much lower; I didnt get ANY loan info until AFTER the job was completed AND the rates were as high as credit cards! Admittedly, I had to use a portion of some of the insurance funds (which were allocated back when the first repair company was involved!) for some extremely expensive car repairs & other NEEDS (not wants) we had prior to being able to return home. So, I am doing what I can to obtain this loan, but they are harassing me about where I am in the process?! It was ONE WEEK & 4 DAYS AGO that I JUST GOT HOME after that 6 month hotel stay!!! Once I received the link about applying for the loan, I started the process IMMEDIATELY! Im a single parent on a fixed income. Its not going to be instantaneous ffs! I cannot believe my family (the company owners as well as several of their employees!) is treating me this way, especially when they claim to be Christians?!??

Our office has a client fully signed Certificate of Completion and 100% Satisfied document on file. When our office billed for final payment at completion, client stated she already spent the insurance funds on personal issues. (roughly $5,000 of owed $25,000) Our office completed this assignment in roughly two months. (very quick for a fire) Customer was happy until she had to pay. Her statement regarding owners are family is completely false.