Business ProfileforNewmar Corporation

Newmar LIED to me. I called in on 17May2024 @11:19 am to make a service appointment for coach #******. The lady that I spoke to said that they were scheduling for November but I could do a "drop in" Tuesday thru Thursday. She explained that a drop in is someone without an appointment that is worked into the shop when someone cancels or if the technicians finish up early. Since I was traveling and they were 10 hours away making my stop to them a 20 hour round trip out of my way I asked what are my chances of being worked in? The lady told me that "they have never not gotten a drop in worked in". So I drove ten hours to them and checked in at the front desk at 7:07am on the 22May24 as a drop in. The receptionist told me that she scans the drop in sheet to the team leaders and someone will call me. Well at 2pm I went back to the receptionist to ask the status as nobody had called me. She said that they quit work at 2:30 but someone will call me tomorrow.So, today 23May24 @ 10:58am I receive a call from **** asking if he can help me to find someone to work on my coach as they were not going to be able to get it in. Long story ******************* said that they always have drop ins that they can not get to work on. Poor, Poor, Poor customer service as I never asked about other service options yet the lady told me about being a drop in for service. **** connected me to his manager *************************** who is the **************** Manager. Again I explained it all to him which he had no solution except to move to another rv park and to come back on Tuesday as a drop in. So, who ever the higher *** are at Newmar please listen to my phone call from 17May2024 at approximately 11:19am to hear what your service representative told me and do some TRAINING! I wasted 2 days driving to you and wasted 2 days in your rv park waiting for my coach to be serviced only to be told to leave. Needless to say I am more that disappointed.