Complaints

This profile includes complaints for Newmar Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newmar Corporation

  355 N Delaware St Nappanee, IN 46550-9452

• 

  Newmar Corporation

  PO Box 30 Nappanee, IN 46550-0030

• 

  Newmar Corporation

  1301 Stahley Drive Nappanee, IN 46550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new Newmar Ventana from *********** in April 2024. From day one we had had is***s. We had a flood then the tv got stuck in the wall the toilettes wouldnt flush the internet didnt work and so much more. after hours and hours on the phone on hold for 60 -90 minutes with no one even coming back on telling you there still getting information. There are multiple problems with the ** to many things do not work, there is just too many to list but I can forward the list. We contact ******** ** and Newmar direct both just pushing us off. When we purchased the **, they said there was an authorized dealer in **************, well there isnt, we called when we got home because of all the is***s and its a truck repair shop not an ** center. We now have to drive from ******** to ******* to get service. No one has given us an address of where to go to or has confirmed said appointment on 9/23/24. I called customer service after ********* on hold to get nowhere then you get transferred to voicemail. We purchased a lemon and are being blown off with the Manufactures 1-year warranty. We found a local ** place who tried to fix some of the is***s after we got authorization from Newmar. We had to pay for out of pocket, because of the ** dealers experience with trying to get in touch with them. they werent willing to not get paid. They have been trying to work with Newmar with almost zero results. This company is a joke and they have people who work there with no answers and no help. We are stuck with a $385,000 piece of junk which was supposed to be a wonderful experience that no one will help us with. I'm guessing the next step if we get no results here will be the attorney general and a lawyer. I'm guessing to get any results we will have to pay an attorney and *** Newmar for our money back. They can take their junk back. This HAS BEEN the most horrific disgusting situation that I have ever been exposed to in my 58 years of life. horrible!!!****** ******

  Business Response

  Date: 09/11/2024

  Newmar does apologize for the challenges you have encountered with your 2023 Ventana 4037.   I did look into our system and we did confirm your factory service appointment for September 23rd with our appointment team.   ****** from appointments will be emailing you instructions on where to go for the service date along with emailing you your window tag and gate code to enter our service lot.    If you have any new items that need to be addressed that are not on your original list please email them to ********************************************* or ************************************************** and we will get them added.     We look forward to seeing you on the 23rd and addressing all of your coach warranty items.  

• Initial Complaint

  Date:08/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They gave me the wrong numbers for the windshields and the company that is installing it said that the numbers were wrong and they found that the numbers newmar gave me were for a gas and not a diesel and they are going to charge me 10% restocking fee and shipping costs, and I have tried to get them to reimburse me but they are not willing to do anything and saying it's not there fault. A big business like newmar I feel should be willing to admit to there mistakes and help people out and not just egnore them

  Business Response

  Date: 08/16/2024

  In looking at the emails and case records from Mr. ********* contact with Newmar it appears that he did receive the Newmar part numbers for windshields.    These part numbers are Newmar specific and if the owner had contacted our parts department the correct windshields would have been shipped out.    In this situation the coach owner ordered the windshields from an outside source using our Newmar specific part numbers which is why the incorrect item was ordered.   Newmar has no control over another vendors parts listings or catalog which is why we unfortunately could not assist ******************** with his return from the purchase from an aftermarket source.    If the owner has any questions he can reach out to us at ************ or email us at **********************************************    Thank you 

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Newmar LIED to me. I called in on 17May2024 @11:19 am to make a service appointment for coach #******. The lady that I spoke to said that they were scheduling for November but I could do a "drop in" Tuesday thru Thursday. She explained that a drop in is someone without an appointment that is worked into the shop when someone cancels or if the technicians finish up early. Since I was traveling and they were 10 hours away making my stop to them a 20 hour round trip out of my way I asked what are my chances of being worked in? The lady told me that "they have never not gotten a drop in worked in". So I drove ten hours to them and checked in at the front desk at 7:07am on the 22May24 as a drop in. The receptionist told me that she scans the drop in sheet to the team leaders and someone will call me. Well at 2pm I went back to the receptionist to ask the status as nobody had called me. She said that they quit work at 2:30 but someone will call me tomorrow.So, today 23May24 @ 10:58am I receive a call from **** asking if he can help me to find someone to work on my coach as they were not going to be able to get it in. Long story ******************* said that they always have drop ins that they can not get to work on. Poor, Poor, Poor customer service as I never asked about other service options yet the lady told me about being a drop in for service. **** connected me to his manager *************************** who is the **************** Manager. Again I explained it all to him which he had no solution except to move to another rv park and to come back on Tuesday as a drop in. So, who ever the higher *** are at Newmar please listen to my phone call from 17May2024 at approximately 11:19am to hear what your service representative told me and do some TRAINING! I wasted 2 days driving to you and wasted 2 days in your rv park waiting for my coach to be serviced only to be told to leave. Needless to say I am more that disappointed.

  Business Response

  Date: 05/24/2024

  We did speak with **************** yesterday morning as we were unable to get him into our factory service due to we are currently scheduling out to November 2024.   I had our London Aire brand rep reach out to the owner to assist in locating service elsewhere in the area and he declined our assistance and told us that he could do this himself and wanted to know what his options were.    I did let the owner know that we cannot guaranty him service as a drop in this week but if he would like to stay in the area there is a campgrounds not far from the factory that he could go to.   I let the owner know that he could try again next week or that we could assist him in finding service that day.     I did check into the call logs and i did find the representative that he spoke with who has worked for newmar since November of 2021.    I did ask her about the call as we do not record our owners conversations and she stated that the owner was told that we were scheduling into November and a drop in form could be filled out but there is no guaranty for service.    If **************** would like for Newmar to assist him in locating service we would be happy to help him as we have several service centers that we work with on a daily basis.   **************** can contact us at ************ and we will be happy to help.  

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coach has electrical issues with the house batteries overheating while charging. The chassis batteries are bridged to the house batteries causing wires inverters and the *** to overheat and fail. The solar system is inop most likely a result of the main issue.

  Business Response

  Date: 10/31/2023

  To Whom it May ******************************* has contacted our **************** team and we are working with our dealer, National Indoor RV in ***************, to resolve his electrical concern.   In reference to Mr. ******* request for a refund I will have our *************************** reveiw his request.    We are reaching out to **************** today to update him on the repair status of his motorhome.   

  Thank you

  *********************************

  **************** Manager 

  Customer Answer

  Date: 10/31/2023

   I am rejecting this response because:
  This has been a problem since purchase when an inverter had to be replaced. We are on the 4th inverter since coach was built. The problem has melted wiring overheated the lithium batteries etc. I have driven **** miles back to Newmars facility to have this fixed to no avail. The coach is a fire hazard and needs to be replaced.
  
  

  Business Response

  Date: 11/03/2023

  Newmar customer service has reached out to Mr. ***** ***************** concerning their motorhome.    It has been explained that the electrical repair done at NIRVC in ***** has been completed.   **************** understood after speaking with him that the charging system components/wiring ***** temperatures are within the normal operating range and the coach is functioning as designed. 

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2021 Newmar Bay Star and have pocket windows that are dual pane that are separating and is a safety hazard. All windows are during the period of a National Recall and the manufacturer of the windows will not replace all windows under recall. I asked Newmar to assist with having the manufacturer replace my windows. The manufacturer will only replace windows on the specification and will not replace all windows. I have a window that is fogging up due to separation the manufacturer refuses to replace it. I am requesting Newmar assist in having manufacturer replace my windows that are under recall. I am disappointed with The customer services ce I received from **** and **** in the customer service ***** At **********************. They have been rude and unhelpful.

  Business Response

  Date: 08/31/2022

  To whom it may concern:

  We spoke with the customer back in July concerning this issue. We will reopen the case with the vendor of the windows as they have their own warranty guidelines and then we will work with the customer to try to come to a resolution. 

  Thank you. 

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2022 Newmar Canon Star #**** and have had water leaking into our coach thru the microwave vent and also on the flooring by the refrigerator. We have been at ********* since May 9, 2022 attempting to get other warranty work done and get this leak repaired. We have had to replace the floor due to the flooding of the coach. Although coach still floods when it rains and is not repaired. Newmar refuses to fix the ** stating that. 1. That coach doesn't come with a slide topper 2. Slide topper is only for leaves (but your coach doesn't need one)3.Your supposed to put the awning out as a slide topper 4. You would have needed to order a slide topper when you bought the coach.5. And there final response now is if you want a topper you will have to pay for it. Spoke with **************, parts ****** **** customer advocate ***** **** customer service, and most everyone who works at *********. ******* previously has ordered wrong topper, wrong flooring, wrong fuel door (per *********). When we bought from Newmar I thought we bought from the best company. I now have changed my mind since it is owned by *********. How does a company refuse to put a part on a coach that they promoted on there website with a galley side slide topper and then after 2 months tell me that must have been engineering that did that but we don't put them on your coach. There online information sheet reads slide toppers included but not on the slide that is the largest? This makes no sense? When we purchased this coach we were not advised that we would have flooding unless we bought an additional slide topper for the galley side. Shame on you Newmar for treating your customers like this I expected much better service but maybe you only get white glove service from million dollar coaches.Attached are photos of Newmar official website promoting our coach and a slide topper /hmm false advertising or intentional misleading? Also attached pictures of water damage.

  Business Response

  Date: 06/30/2022

  To whom it may concern,

  We did speak with the customer yesterday about the awning concern. We have checked with our engineering and production and this model of coach does not get a slide topper. We will work with them to address the leak however the slide topper is not something we will participate in installing. 

  Thank you,

  *****

  Customer Answer

  Date: 07/12/2022

   I am rejecting this response because: NEWMAR 2022 ****** STAR BROCHURE CLEARLY SHOWS A SLIDE TOPPER/BROCHURE READS SLIDES WITH TOPPERS

   ******* here is a copy of the Newmar brochure for 2022 with our coach with a slide cover. Also, the booklet reads slide toppers are standard. Additionally, Transwest customer support and technician witnessed the water coming into our coach. *** the technician said he checked the seals and they were good. We are back to square one which is you sent out a coach without a slide topper which is a defect. Transwest also notated that the awning is not designed to be a slide topper.    My coach reads I have a brand specialist *************************. I was told then it was ******************* whom I spoke with and she told me she is now going to handle Ventana customers. Who is my BRAND SPECIALIST?

  Here are the pictures from your NEWMAR WEBSITE and additional information on our repair that we started when leaving our coach with Transwest on May 9th 2022.
  1)2 NEWMAR BROCHURES~
  2_Transwest Repair Documents~
  4)Transwest Repair Order~
  The purchase order for the right galley side slide topper had been approved by ************************* Newmar customer service rep ***** ************. We spoke with him on 5/19/2022 at 9:22 am to say they APPROVED THE SLIDE TOPPER "YOU'RE FLOORPLAN IS ONE THAT SHOULD HAVE A SLIDE TOPPER AS PER DESIGN TEAM".
  Are you still working with us on our coach? If not I need to know who to reach out to and get a personal ***** call from Newmar.

  Business Response

  Date: 07/14/2022

  To whom it may concern:

  We were provided information from the customer and we are currently doing further research on this. We have made contact with the customer and will be working with him directly to bring this to a resolution. 

  Customer Answer

  Date: 07/22/2022

   I am rejecting this response because:
  Unclear why Newmar/Winnebago is stating they are doing further research. Research for what? I am waiting to get an in writing approval and purchase order for part (slide topper). Need a submitted approval and purchase order stating that Newmar/Winnebago will pay for the slide topper and that correct slide topper has been ordered. In addition that they approve to have *************** repair defect on missing slide topper.

  Below is the response we received from a **************** rep: ******************************** Coach Support <**********************************************>
  
  Thu 7/14/2022 8:09 AM
  
  **************,