Business ProfileforPMI Indianapolis

I informed PMI Indianapolis on October 6th that it appeared my refrigerator was warming up as I noticed food thawing in my freezer.I was told that day that they would reach out to get someone out as soon as possible. I asked for this to be urgent as I had nowhere else to store my food. After the weekend passed without an update, I created a second work order high priority. I was then called by PMI Indianapolis maintenance *********************** and he acknowledged that this was in reference to the previous work order and that he didn't see any record that anyone tried to contact me to schedule a time to see the refrigerator. I was scheduled to leave the coming Thursday (October 12) for vacation. Finally someone reached out and scheduled to see the refrigerator on that Tuesday the 10th. At this point, most if the food was thawed, but some bigger things were still partially frozen. When the technician arrived, the refrigerator measured 58 degrees and the freezer measured 46 degrees. The technician suggested the thermostat was the issue, but couldn't get the parts for a couple days (after I was leaving). I allowed him to come back while I was out of town, but PMI would need to let him in. They refused and service wasn't complete. Service was scheduled for the 26th, but then canceled again because the tech was sick and there was nobody available to do the job. Rescheduled 2 days later and repair was completed. It did not fix the problem. They recommended a replacement refrigerator.The bill was paid for the refrigerator by the owner last Wednesday or Thursday (can't remember). But the only days they offered to deliver it were literally the days I work. After some time, they decided they could make Wednesday (today) work and told me they would give me a time estimate on Tuesday. They estimated 5 to 8 pm when I was set to be at dinner. I contacted them yesterday and today with radio silence. It's been over 5 weeks. Communication is horrible. They don't seem to care