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          Business Profile

          Nail Salon

          Happy Nails and Spa

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Nail Salon.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/21/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I treated a friend, myself and my 14 year old daughter to acrylic manicures and gel pedicures before we went on vacation to **********, ******* on March 24, 2024. The total was $350 for the services for the 3 of us. My credit union bank card "was not working" they said which made no sense because the funds were there. They asked if I had another card and I did not but my daughter had her cashapp card. They swiped her card and took every dime she had which was $258 and then they said they did not receive it but it was gone immediately after they swiped it. I then left my friend and daughter at the salon to go to the *** 2 minutes away to get cash and pay this business for the second time because they claim they did not receive the $258 from my daughters cashapp card but they did. I have no reason to lie about what happened. The business proceeded to defame my character on a ****** review I left and they also threatened me with they're attorney. The business has only been open about 3 months so I'm guessing they will be long gone before my issue is resolved.

          • Initial Complaint

            02/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Happy Nails in Plainfield. I went today for the 2nd time, as I was very happy the first time. I had the same tech both times.I went in for a Fill on my overlay nails. I had lifting on 4 of my nails, so the tech decided to remove WITHOUT MY CONSENT. The tech CUT my nails down , and by time I realized what they were doing, they took a nail tip and started RIPPING the acrylic off my natural nails, instead of soaking them off.On my way home, I was already upset, and I realized that instead of having a curved apex, all 4 of the nails are completely flat, and they are pointing straight up at a 45 degree angle. When I messaged asking for a refund, I explained everything, sent photos as proof, etc. and I was called a liar, and they refuse to make it right. 0/10. Do not recommend. Their customer service is TERRIBLE. I paid $60 on February 17, 2024.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          2565 E Main St suit 128

          Plainfield, IN 46168

          Visit Website
          (463) 280-3779

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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