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Business Profile

Pool Contractors

Pools of Fun, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pools of Fun, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pools of Fun, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had pools of fun install our pool in the summer of 2023. We notified them before our 1 year warranty was up that the pool had cracks, was leaking, and the app was not functioning properly. They did have a company come and repair the cracks and add concrete over other existing cracks. However, they have not finished the job even though there have been numerous promises it would be resolved. Our spa does not work (barely any pressure and spillover mode does not work for the waterfall), they have stained the pool from the concrete pour and not cleaned or repaired it, they have stained and cracked the paint on other lights from when they were doing the concrete. Finally, the concrete pour from the repairs does not match the existing concrete they poured last summer. They have not given us an expected waiting period before they are willing reevaluate the mismatch in color. We paid a lot of money for our pool and have lost use of it most of the summer due to the leak (which they caused when they closed the pool last summer) and other issues with the spa.

      Business Response

      Date: 10/09/2024

      Please see attached for response regarding complaint.

      Thank you. 

      Customer Answer

      Date: 10/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. After submitting my complaint, Pools of Fun came out to address the concerns.


      Regards,

      ****** *******

    Pools of Fun, Inc. is BBB Accredited.

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