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          Business Profile

          Western Clothing

          Heck of a Lope

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Western Clothing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/03/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            On May 8th ordered a hat from these people the hat has never been shipped. All though they drafted my bank that very day for $170 have had no response at all to numerous calls or emails

          • Initial Complaint

            05/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a product on 4/26/2024 and was told product turn around was 5-7 days. I heard nothing after this time. I have made numerous attempts to contact t the company but no response in any form has been made by He k ** A Lope. I have asked for a refund and no response has yet been received. I have no product, no communication, and now am out 172 dollars.

          • Initial Complaint

            12/12/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased a hat from Heck of a Lope website (www.heckofalope.com) on 11/27/23. The cost of the hat was $30. Shipping cost was $10.Order # *****.I did email them & reached out via ******** messenger - no response. I just want my $40 back!

            Customer response

            12/27/2023

            hello! I'm emailing in regard to my complaint that I had filed against "Heck of a Lope" company... they filled my order, and I received my product in the mail yesterday. I know I was to let the BBB know if a resolution had been reached between the company and I, but I didn't see anywhere on the website to update the status. This claim can be closed. Thank you! *********************** ************
            Sent from *********************** (*********************)

          • Initial Complaint

            12/04/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered a straw hat from the company. The hat was never delivered. Attempted to contact business by email and phone several times to find a resolution. However, they never responded to emails or phone calls. They told my banking establishment they didnt do anything wrong.

          • Initial Complaint

            09/05/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            08/13/2023 Order # ***** I ordered a turquoise shirt from Heck of a Lope at the beginning of August. I have sent multiple ******** messages, texts, and tried to call the number listed without any response from the business. I went online and found this is a track record for this company. I just want my money back at this point.

          • Initial Complaint

            05/15/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for ********* weighted 5/8 split reins. I received a size different than what I ordered (I received 1/2 instead of 5/8) on May 3rd. I contacted Heck of a Lope the day they were delivered to have them exchange them for the size I ordered. I have called multiple times (left one voicemail), emailed, and tried their online chat with no response.

          • Initial Complaint

            04/26/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for a bit and recieved confirmation of order on 3/23. Since that time I have tried to get in contact with Heck of a Lope multiple times - email, fb msger, website chat, call, ect. and have gotten no response to anything. **************** seems non existent. I was suppose to use said bit at a horse show, unfortunately I have not recieved it. I have another show coming up so I need this bit shipped ASAP, or a refund given so I can order it from someplace else that will actually ship it to me.

          • Initial Complaint

            07/07/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            On the website Heck of a Lope guarantees the products they sell. The only address they have is a PO Box number which make returning an item very hard. I have emailed, tried online chat, and called the number to try to get a response from the business. They do not respond. I want to return the item for a refund and do not seem able to to that.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          PO Box 35

          Spencerville, IN 46788

          Visit Website
          (260) 570-3192

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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