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Find a Location

DIY Rentals & Costumes has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforDIY Rentals & Costumes

    Entertainment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1251 N Fruitridge Ave Ste C, Terre Haute, IN 47804-1714
    BBB File Opened:
    5/15/2013
    Business Incorporated:
    1/18/2007
    Type of Entity:
    Corporation
    Alternate Business Name
    • DIY Rentals, Inc.
    Business Management
    • Ms. Holly Wuestefeld, President
    • Mr. Eric Wuestefeld, Treasurer
    Contact Information

    Principal

    • Ms. Holly Wuestefeld, President

    Customer Contact

    • Ms. Holly Wuestefeld, President
    Additional Contact Information

    Fax Numbers

    • (812) 232-2544
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I rented a skid steer on May 2, *********************************************************** the charge would be $275 + $20 trailer rental fee never offered me a contract to sign or gave any thing to me. when I went out to load the skid steer the owner (****) came out and loaded it he paid particular attention to the condition of the machine he shook his head because the cab was bent and the head light was falling off someone had duct taped it back up. When I got home I moved some small brush into a burn pile and pushed some bigger brush over the hill behind my home. The headlight fell off the first hour of use I placed it in the cab, the next day a brush cover that was only secured with one bolt fell off so I placed it in the cab as well. I used the machine around a few hours a day as I didnt have any more time because of work to use it. On Monday May 6, 2024 I had to work so my college age son returned the machine for me he said the owner came out of the building accusing us of tearing up his machine my son explained to him that it is in the same condition as when we rented it. **** jumped in the machine and unloaded it in such a rush that my truck rear end jumped up in the air and the truck actually moved side ways my rear end is now making squalling noise and my leaf spring is broke. I called and spoke with **** from work on May 6 he accused me of tearing up the machine I reminded him of how he was mad about the condition it was in when I rented it, he would not listen and said he was turning it in to my home owners that I refused to give him. Fast forward to yesterday over 30 days later June 17, 2024 I receive an invoice via email showing that DIY (****) has kept a copy of my card on file that I did not give permission to do and has charged my debit card for over $1600 now I am short money to make my house payment I would have never authorized this transaction if he had called me. This is fraud and I will be making a police report, also notifying my bank.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jayna w.

    1 star

    10/24/2022

    Wedding Renters beware! We contacted this company about renting items for my daughter's wedding. After many conversations, we felt like they knew what we were ordering/renting and the money being paid, our items were not delivered when requested. It took more than 1 trip to get our items to us for the wedding. When we did get our items they were in poor/filthy condition. Employees had no idea what they were doing. We had to recruit our own help to set it up. From the phone conversations that day we were to get compensated for their lateness and supplying our own help. We have heard nothing from them. Very disappointed after great reviews from others and conversations with this business. We are requesting reimbursement for half.

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