Customer ReviewsforFreeFlow Environmental

Had our septic system rejuvenated in February 2022. Had multiple sewage back *** into our basement shower and bathroom, still after the rejuvenations they preformed. They had to come out multiple times to try and rejuvenate the system, and had to pump our tank every two-three weeks due to the fixes not workingAfter yet another blasting of the system, summer came and the rainfall amounts subsided some, we did not have issues, and we believed the last rejuvenation worked. But once again this winter every single time it snows or rains, we have a still have a backed up system and flooded bathroom. We are now paying out of pocket every 2-3 weeks to have ***** gallons of water pumped from our tank because our field was never truly rejuvenated. And, this isnt a water usage issue, the water still pours into the tank from the drain field. We cant do laundry or shower anymore in our own home to try and make time in between pumps longer due to the issues still occurring. As a first time home owner and a first time septic system owner, the headache this has caused now has me out close to $9,000 from current tank pumping fees to the rejuvenation cost, and we have to replace our entire system as soon as possible, since the rejuvenation never worked. I believe we were flat out lied to after they scoped the system and said it was salvageable. In the signed agreement, we should have moved forward with installing a new field after two failed rejuvenations. However, like stated above, they came out multiple times after to try again, and led us to believe the system could be fixed. My first red flag shouldve been them not following their own signed contract. While the rejuvenation was still under warranty when we started having issues again this past winter, we decided to cut our loss and move forward with a system from someone reputable, since our experience has just costed us a massive headache from FreeFlow, and $9,000 I couldve put towards the new septic system.

******, we are so sorry to hear you are still experiencing issues with your field. After reviewing your account we are certain we have done everything possible to ensure the best possible outcome for your septic. We were originally out and completed a restoration of your septic system on 2/17/2022. This has a signed contract with a warranty that states "1-year warranty on flow, absent signs of abuse or use outside of the system's originally permitted design. If a failure occurs within the original 12-month warranty period, FFE will come out and retreat the system at no additional charge to the homeowner, (pumping costs excluded). If during a NEW 12-month warranty period failure occurs a second time, FFE will apply 50% of the original Treatment Area cleaning costs to the installation of a new field installed by FFE which is the only other alternative." This means during the first year we will retreat and then you are given a second year warranty that essentially "starts over" if you are in need of a recall in the first year. Even though your warranty specifically states pumping is not included in your warranty, you were given 3 pump outs at no cost to you. We were given a call in May of 2022 and it was known you still experienced issues during periods of heavy rain. You were given information that we would retreat your field, but we believed moving into a new field installation was the best way to go. We recommended you move into the first step of the process which is Soil Science. Because you were under warranty at that time, we would have attributed half of your restoration costs to a new septic system if you would have wanted to move forward. Even though you are out of warranty at this point, we would have still attributed half of your costs to a new field had you called us and let us know you wanted to move forward. We have not been contacted in over 8 months and were not aware you had continued issues. We cannot honor any warranty if we are not aware of the current state of your field. Please let us know if there is anything we can assist you with in the future we would be happy to help.

Charged over $1000. Work never done. Could not get a schedule. Called for seven days. Never returned calls. Every time I called no one seemed to know anything. Asked to S speak to someone up the chain. Said they didnt have that info.

**************, we apologize for any inconveniences along the way. Unfortunately, we ran into a complicated issue regarding the **** procedure. Our locator calibration was off and an improper reading was acquired as to depth as well as linear footage. Our senior project manager was able to come by for a site visit and bring you up to speed on the steps that need to be taken in order to get this project completed. We submitted your request for reimbursement to our accounting department for approval, but in the meantime, we received a chargeback notification. Even though we are under contract, we will not argue with the dispute, therefore, giving you your deposit back in full. We hope to resolve this matter and complete the project when you return from your 2-week vacation. Please contact us when you return.

This company has been a complete disaster to work with. I had them come out to my home to do a mold fogging of my entire house and attic. One man stood outside the entire time and were in and out of my house within 25 minutes. The project manager of the company was rude and not helpful until I brought up leaving a complaint on this website. I felt the home should be tested to see if the job cleared all the mold out. They came out to do a test and over a week and a half later I had to contact them to get the results which were inconclusive . They came out a second time to retest the mold and now again a week later still have not heard from them. This is the worst company I have had to deal with and would never use them again.

When it comes to a time limit for doing a mold fogging, there truly is not one. Your contract is for a fogging, which entails a technician creating a mist throughout the entire space to make sure everything is saturated, this does process not usually take much time. We also extended a discount to you since you expressed your unhappiness with the allotted time our technician was there. I apologize for any inconvenience retesting may have caused. We spoke in-depth with the mold company as well as the testing company. Due to the type of test we need, we need to have a more in-depth test completed. We are doing the post-tests at absolutely no cost to you. We will complete the test and get you the results as soon as the lab can turn around the results. You also have a 2-year warranty that stands and we will come out and retreat if anything at all was left behind. We have been informative every step of the way and will continue to do so through the rest of the process.