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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
SCAM ALERT!!! VERY DISHONEST & THEIVES!!!I called Certified Auto and Transmission and explained the issue I was having with my working Transmission. **** told me that if I dropped my transmission off they could repair it for $1000 and would be done in a day or 2 at most. 5 days later I received a call telling me that my transmission was "Smoked". **** said everything needed replaced: Torque Convertor, Pump, TCM and additional parts that don't come with their Kit so it was going to cost $2500 for the rebuild. I explained that this vehicle was running and driving fine before and there is no way My transmission was completely "smoked". I asked him to put it back together and i would come back and pick it up and take it elsewhere for repairs. When i arrived to pick up my Transmission, **** tried to give me a transmission in pieces. After looking over the parts i realized this was not my transmission at all, As I took pictures of all my parts and numbers before dropping off to them. I told **** this was not my transmission and he said that it had to be because they didn't have any other transmissions like mine in the shop. So, I showed him the pictures of the Numbers from mine and he could not explain why the numbers didn't match. He tried to **** several other pieces off as mine but none were my parts. After we looked through several piles of junk parts, with no luck, he said he would have to talk to his mechanic that took it apart to verify its location.On monday, *** the shop manager called me and said he located my transmission but needed my pictures to verify some of the parts. He offered to deliver my transmission to me for the misunderstanding. I agreed that was the least he could do.After their driver dropped off my transmission i verified the numbers and they matched. Although, upon further inspection i found they had switched several parts out internally with broken ************* are missing. It is now unusable or repairable unless parts are replaced.
Business response
05/08/2023
Customer stated He would remove he put this on by mistake.
Customer response
05/09/2023
Yes we settled this dispute outside the BBB. It was Still a shady deal but I am satisfied with the outcome.
Initial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
9/16/2022 $2,500 Charged me for rebuilding the transmission on my car when they only did axle repair. I took the car to an expert and confirmed that the transmission was never unmounted or touched, except they painted the casing while it was still mounted to the engine. This is theft I will not contact them because I will not deal with people with no conscious.I will have pictures videos and documentation from expert tomorrow and will upload them if I can.Business response
12/10/2022
Hello ******,
Thank you for your assistance in this matter. We have contacted the customer and settled this matter with the customer. The issue has been resolved.
Thank you again for your assistance.Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They picked up my truck to fix code p0700 he told me it wasnt nothing big when they towed the truck he called the next day saying it needs work on the transmission n if I wanted to come get my truck it was 300 or **** to fix he called the next day which was the 2nd day saying I need a new transmission for **** I ok him to fix it the next day he told me my car was ready at 5 pm which the closed at 6 I wasnt gone make it so he asked me to Zelles the **** to him which I did I picked up my car n the same problem was happening I called but he was out of town the check engine light came on so I took it to auto zone n got codes for trans more than I started off withBusiness response
12/10/2022
Hello ******,
Thank you for your assistance in this matter. We contacted the customer and she brought her vehicle back into our facility. We repaired the issue with no charge to the customer. Issue was unrelated to our work as it was a wiring related issue. Customer informed us she was satisfied and the issue has been resolved.
Thank you again for your assistance in this matter.
Initial Complaint
08/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my vehicle taken to this shop for repairs. They had my vehicle for 3 1/2 almost 4 months. After I got my vehicle back I had to pay ******* dollars on top of what my insurance paid. My headlights didnt work radio didnt work and had a bad sound coming from front passenger side. Took it back a second time. They fixed the issue. I went to get an alignment from a tire shop and they showed me the paperwork of how badly twisted my frame is. Front end is way out of alignment and frame work was in poor condition. Also slight oil leak on motor where the body shop was working on (passenger side). I called **** (shop owner) and told him I want my vehicle fixed but I dont ***na take it back to his shop since it would be the third time. I also told him I would not pay for anything since it shouldve been fixed right in the first place. I told him to call **************** (tire shop) for more information regarding how bad my frame still is. *** called him 12 times since then and **** has not gotten back with me. He answered the phone when I call from a different number. Im sure he has blocked mine. All I want is my vehicle fixed and I cant even get ahold of him. Please help. ThanksBusiness response
09/07/2022
Thank you ****** for your assistance in this matter. We have spoke with the customer and are trying to resolve the issues with the customer. If customer has any questions or additional concerns he can contact me, ***, at ************** which is my direct phone number so I can assist him in this matter.
Thank you again for your assistance,***
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.