ComplaintsforPurdue University Global

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I called for information to enrolled in school instead of getting the information I received disrespect and was hung up on when asked to speak to someone else. I called to get information on a program that I was interested in. the admin counselor that I spoke (******** "***" ******* *********** ****** of ********* Students ************************************************************************************************* Phone: ********************** Email: ***************************************************************** www.PurdueGlobal.edu) to didn't explain everything as well as she could have. it was as if she was busy, and I was interrupting her to be honest. she said she sent me an email with information for the program I was calling to ask about but after 5 or 10 mins I called her back and let her know that I didn't get the email. she told me that I called back 2 minutes ago and that the emails are sent out in batches. I said OK and hung-up the phone. after hanging up I saw i had an email from her but for something that we didn't even talk about. so, I called back only for her to say that she sent that out so that I can make decision on my career goal. I respectfully told her that I didn't ask for that and that I was only interested in the program I spoke to her about. I also asked her if I got the email i didn't ask for why I hadn't I got the email I did ask for? she says because they were sent by two different systems. at this point I ask to speak to someone else because I told her I didn't like her attuite. she says she transferred me to someone name ******. when ****** picked up the phone, she started right off with I can't hear you and she said she would call me back and hung-up the phone. I called back and got the same admin consoler and I ask to speak to a supervisor. she said that he wasn't available and i ask for his contact information, no one has contacted me back. this is unacceptable. you guys should have people who want to help others finish their education not people who come to work and hate their jobs.

  Business response

  02/07/2024

  Thank you for making us aware of this concern. I responded directly to the student.

   

  Regards,

  ***************************

  Student Relations

  Customer response

  02/07/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This issue has been open with the University since Aug. 2022. We have an office sheet with the process to be taken. It is inconvenient because the office hours for the different departments conflict. I have to have the product to do the class. I have failed the class 3 times because if this missing product. Visio 2019 is the product. They have made it the students responsibility to fill out forms that require information that is only available to school personnel. We have problems that take a full 12 hour wait time to resolve with a whole different team and this turn around is too time consuming for the windows the university has given for the student to manage everything at once. My issue if your departments have a question for a different department it is your job to figure out how to communicate with each other. I should not be the once sending and relay answers back and forth in 12 hour increments. It is **** and the issue is still not solve and I have an email stating this issue is still happening for students. ********* has formally asked for what is known as a global access manager on the Purdue side for this issue. This would be the individual that could get through all these items the student is having a question with. Also if the student has to file a support ticket the items they are requesting are not free to student unless the school account is linked. The ********* site asks for credit debit car information. This should be included in my account.Separately, I need to have those grades removed from gpa average and refunded if they can not get the software available to me and functioning. They also need to specifiy what software is acutually covered in the tuition. The account when you log in says its a student credit but still asks for a debit credit card. This is not a formal procedure for software at a job or for a student. The software comes with the class. I should not require a credit card.

  Business response

  02/13/2024

  We have reviewed, and we are still investigating a potential resolution, if any. This student has reported her concern, and multiple individuals tried to help her, including our Associate **** at the time. The student was apparently misinformed on how to download the software, and downloaded it incorrectly. We're not really sure how to help her, but we are looping in the academic chairs to see if they have any recommendations. 

  We will continue to work directly with the student.

  Customer response

  02/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I called and spoke with the financial team to get a better understanding of my account. To get the software mailed to me I started the process of talking to the financial aid officer. It was suggested to me there was an access of funds on my account and they were willing to send them to me to resolve a previous balance, so I wanted to inquire if this could also be done for the software. 

  I was not aware the software I received was downloaded incorrectly. They have not contacted me, to work with me individually. I have been the one starting the conversations. Please provide me that point of contact if one was suggested as attending to my situation. 

  we have not been able to come to an understanding for those funds on the account. So I need a straight answer. They have to answer how every ***** of the money financial  has been allocated to my account from 2022 when I started and it should clearly show exactly why there is an access of funds. Please denote each suggested funds in terms of financial aid or/and/vs. financial award funds. Please also note the policy time frames when items are being sent back to the department of education. Also if they have a policy please request it so I know it is a legitimate procedure they have on file and then forward it to me please.

  Regards,
  
  *************************

  
  

  Business response

  02/20/2024

  We understand that ************** is not happy with our response. Currently, we are consulting with the course chair to figure out the most effective course of action, given that we have not encountered this specific type of complaint in the past.
  
  In addition, the course chair is actively looking into ways to support ************** in her classes where she needs access to the software. Even though this looks to be a unique incident, we are committed to finding a solution that not only relieves ****************** concerns but also establishes a system to prevent similar difficulties in the future.

  Unfortunately, there is nothing more we can do at this time. We realize this is not the response ************** wishes to receive, but it is the only response we can offer. This is the first time we have experienced this issue. We are continuing to investigate her concern but have no additional information at this time.

  Regards,

   

  ***************************

  Student Relations

   

  Customer response

  02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Thank you for your response.  I was called from a private number today of the relations specialist that referred the newest information to me about the chair departments' replacement. She told me his name is ****** and we submitted email response to each other and different departments that would need the informations once we have come to a solution. And also hopefully once we have something more concrete established as we go along as well.  This has been a complaint from quite a few students and in an attempt to do som damage control it seems we have added as many reference numbers as once to relay all the information. This web is part of some of the original individuals that have been helping me with this issue since 2022. 

   

  Secondly, I have requested with the information that has been sent over to the new chair and deemed ********* liaison ****** to be reviewed. Also for an immediate singular question from ********* to be answered:

  They have asked for the Global Access Managers contact information. I have also sent the information for the specific individual at ********* that helped me and it also shows the department. I needed once a resolution has been made that has "solved" the problem for there to be an equal and opposite filled out form example filled out with explanation for each entry  that would get you to the correct department that will give the student that "solution" that is one of the tougher toughest questions. 

  Thirdly, 

  This has to be done because of a particular request in the email from *********. They have request this information because in order to help with this particular problem they need the subscription id tied to the profile and there is not way to get that information with our help. This information was not specified and will eat up any type of credit they have mention long before help is complete. This credit for the software was also not mentioned in lieu of tuition needed for the full support of the software. It is inconvenient. There has to be specific instruction FROM THE SCHOOL TEACHING YOU HOW!!!. I DONT understand why there are so many steps to this process. 

  Lastly, if it has some responsibility to me to fill the forms out. I don't want to waist my credits. They have enough examples from other individuals that want an issue resolved. They have to show the student how to resolve the issue with the soft ware step by step. They also don't have any literature outlining how to do these solutions. 

  Regards,
  
  *************************

  
  

• Initial Complaint

  01/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started Purdue in September 2023 & with me being a single parent I was an excited with starting my education. I was unfortunately a victim of domestic abuse and advised multiple counselors at the university that I was having issues at home and its a struggle for me to get my work completed and I was NEVER advised if I didnt complete my course I would be withdrawn . I spoke with my counselor ******* who advised I would be placed on academic probation and I would have to bring my grades up in order to get off probation which was completely fine with me because I was getting back on track at home the day before my classes were scheduled to start I was advised I was being withdrawn for my classes AFTER I was advised I would be placed on probation. The person I spoke with brushed it off and said we just had a training on it today which was unhelpful to me because I unnecessarily changed my work schedule . I was told I would have to submit q appeal again okay fine then I was hit with a balance out of the blue which seems pretty freakin ridiculous . No one at Purdue seems like they know what they are doing and I wish I would of taken my time and did my research first . Im highly disappointed & feel as if I was robbed of a opportunity after i communicated properly.

  Business response

  01/09/2024

  
  **************,

  
  Your complaint was forwarded to ******* Relations. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints seriously and are committed to investigating them fully.
  In your complaint, you stated that you were not informed you would be withdrawn from school if you did not complete your work. When you spoke to your advisor, you were told that you would be placed on academic probation, then learned you had been withdrawn.  Now, you owe a balance you were not expecting.You feel no one at Purdue Global knows what they are doing.

  
  I researched your complaint and found that you were enrolled in the 2304B term which ran from September 20, 2023 November 28, 2023. Your last day of attendance was October 27, 2023. I found noted on October 30, that you called to ask what would happen if you failed your classes. You were told you would have to retake them. You were also instructed to stay in contact with your instructors so they could help you.
  On November 12, your advisor called to ask about your lack of participation in your classes. She reminded you to attend your classes or you would be dismissed. On December 4, after not continuing to participate in your classes, you were administratively withdrawn from school according to the Administrative Withdrawal from the University policy stated in the catalog. See below:

  
  Administrative Withdrawal from the University

  
  If you are enrolled in a non-ExcelTrack program, you will be administratively withdrawn from your program if you have not logged attendance in any classes by the end of the twelfth day of the term/session.

  
  If you receive withdrawal grades for all courses in a term, you will be administratively withdrawn from your program at the end of that term.

  
  **************************************************************************************************************************

  
  You called on December 5 to re-register your classes and to ask how re-registering would affect your financial aid. Because your withdrawal had not yet been completed, your advisor registered you for 2 classes and warned you that students who receive all W grades are withdrawn from school.  You also received notice on December 5th that you had been placed on Academic Probation.

  
  On December 6, you were withdrawn from school for receiving W grades in all classes in the previous term.  You owe a balance of $80.31.
  I understand that you feel you have been given conflicting information about your status; however, I did not find that to be the case. I found you were told that you would be withdrawn if you received all W grades.You were informed that you had been placed on academic probation and would need to file a Satisfactory Academic Progress (SAP) Appeal. Unfortunately, you were given that information while your withdrawal was being processed.
  Once your withdrawal had been completed, you were informed that you must go through the ****** of ********* *******s to return. The re-entry process also requires you to file a SAP appeal to return.

  
  Because you did not attend the entire term, you did not earn all the aid you were given. You do owe a balance that must be paid before you can return to classes. Please work with the ******* Accounts Department to make arrangements for paying that balance.

  
  I understand that the processes and information seem confusing: however, you were given the correct information. It is your responsibility for being aware of the Universitys policies and procedures as explained in the catalog. On the Enrollment Agreement you signed, you acknowledged that you had access to the catalog and were responsible for abiding by its policies.

  
  I am sorry to hear that you and your son have been sick. I hope you are better now and are ready to focus on your education. You are welcome to work with the ****** of ********* *******s to request permission to return to classes. Only the **** can ***** permission to return. The deans decision is final. There is no appeal to that decision. 

  Regards,

   

   

  ***************************

  ******* Relations

• Initial Complaint

  11/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ***************************, a Student Success Manager, informed me that I could start classes on November 1 after she received my unofficial undergraduate transcript. I was NEVER INFORMED that an official copy of my undergraduate transcript would be required. I started classes, but a hold was placed on my account. Suddenly, a "new" policy (which later *******************, Director of Military Student Success, said had been in place for a long time) forced a hold on my account, so I could not access the classes, which I had almost completed. The ****************** refuses to speak with me and is instead forcing me to push my start date back until January 3 (while holding my money that entire time) or refunding my money and refusing to provide me with courses.I want to start my classes as promised. I discussed the possibility of legal action if necessary and was told by ******************* on the evening of 11/8 that this would cause a "Code Yellow" in their system, which seemed to be a threat of retaliation for defending my rights as a student.

  Business response

  11/27/2023

  My apology. I thought I responded to this complaint on November 13. Below is my response.

   

  ****************,
  ******* Relations received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints seriously and are committed to investigating them fully. 
  
   In your complaint, you stated that a ******* Success Manager told you that upon receiving your unofficial transcript you could start classes on November 1. A block was placed on your account. At that time, you learned you had to provide a copy of your official undergraduate degree before the block could be removed so you could attend classes. You were never informed that you would be required to submit an official transcript to remain enrolled.

  You were informed that you could delay your start until the January 3 start while the University held your money and refused to allow you to start. You wanted to start your classes as originally scheduled and threatened legal action. You were informed that a Code Yellow would be filed and felt that was a threat of retaliation for defending your rights as a student.

  
  I researched your file and listened to all the calls made between you and Purdue Global employees who were assisting you during the enrollment process. I found no evidence indicating you were informed of needing an official transcript before you could attend classes.
  However, I found that you were given two options upon being told you could not start in November. Option one was to cancel your enrollment and have your deposit refunded. Option two was for your deposit to be applied to the January 3 start date which would give you time to submit your official transcript. You responded by saying that both options were unacceptable. You demanded you be allowed to start in the November start. You also stated that you would take legal action if not allowed to start immediately.

  
  I see that an official copy of your transcript was received. It was approved on November 8. The Director of ******* Success requested an exception to official transcript policy, but his request was denied.

  
  Purdue Globals policy is that students can be enrolled with an unofficial transcript but must have an official transcript on file before the start date to remain enrolled.Unfortunately, we cannot make exceptions to this policy and remain compliant with the ********** of ********* and Higher Learning Commissions regulations.

  
  Any time students threaten to take legal action, employees must file a yellow alert so the University will be aware to expect contact from the students attorney. This policy is in no way retaliation for students defending their rights. It is only for making the University aware of the possibility of being contacted by an attorney. We take all threats seriously.

  
  I deeply regret the miscommunication and sincerely apologize for the negative experience you had while enrolling in Purdue Global. This behavior is not consistent with the training for our advisors or the standards we expect. The consequences for this behavior will align with our policy and practice for these situations. Thank you for bringing this to our attention. Continuous improvement requires feedback to help us focus the areas for additional training and oversight. Your refund is in the process of being returned as you were informed on November 20. 

  
  I wish you the best in all your future endeavors.

  
  Regards,
  
  
  ***************************
  ******* Relations

   

   

  Customer response

  11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  ******** does not need to be disciplined for this. This was not her fault. This was 100% the Registrars fault. They need to be disciplined not *****************

   
  Regards,
  
  ***************************

  
  

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am enrolled in the ***** program at Purdue Global. I'm so disappointed in this school. There is a requirement of 40 inpatient clinical hours. I submitted 3 preceptors for review. I submitted clinical documents into CORE ELMS on 9/29 for the inpatient clinical requirement. I submitted the other two preceptors' clinical documents early in October but theirs is not the focus of my compliant. My documents sat there unconfirmed until 10/23 when the clinical manager approved (one) outpatient preceptor/clinical site. On 10/24 the affiliation agreement for the inpatient clinical site is denied because the preceptor signed the affiliation agreement when it should have been someone else such as the *** or education manager of the hospital. I'm not disputing the mistake. The deadline for submitting clinical documentation was 10/25. She denied the affiliation agreement not even 24 hours before the clinical documentation due date. The affiliation agreement was sent back to the preceptor for correction on 10/24. The new term starts 11/8! On 11/2 I contacted the Associate ****, and he tells me that I am missing the affiliation agreement request form. Ok, but why wasn't I told that I was missing this form by the clinical manager. Ok, my mistake, but it's their job to review all clinical paperwork in a timely manner not less than 24 hours before the due date. She never notified me of missing anything except the required signature. Purdue's policy says clinical mangers will provide feedback on clinical documents within 3 days after submission. She took almost a month to review mine. Now, I don't have enough time to correct the affiliation agreement before the term begins and the **** told me I may have to take a leave of absence. This will push back my graduation and it's not fair to me. No one has stood up and admitted that she was wrong. Who allows this to happen to a student. I've received no response from the **** or the other associate ****. No one cares.

  Business response

  11/08/2023

  The deans met with ************. An unusual delay was seen with her affiliation agreement, but the deans are permitting her to move ahead in the MN668 clinical course with one of her clinical sites. They will continue to work on finalizing the second required site. They made ************ aware of the risks of doing during the phone call and in a follow-up email. She was accepting of the risks and wanted to move forward. The deans will also write off the $350 clinical fee for MN668 in the November 8th term as a courtesy. 
  
  

  Business response

  11/08/2023

  apology for calling her ************. Her name is ************* 

  Customer response

  11/09/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied at Purdue global September 2023. I applied for financial aid the same day, and received my SAR report a few days after that. Purdue messaged me and stated I was selected for verification and I had to send in a letter of academic purpose. I did that on 9/24/2023.I received confirmation from PG that it was received. I also have guild funding through my employer. The day before classes started, a system glitch happened and it said my GED transcript was missing. I lost access to my classes until the afternoon that my seminars took place. I missed my seminars, but was able to make them up in watching. The recordings, I received a loan disclosure statement, and Purdue has my financial aid info that has been disbursed in The past on my finance page of the campus, but are now stating that I am not approved for guild funding and are asking. Me to apply the ******* which I have already done and they should know that seeing as how they sent me a letter stating I was selected for verification. They stated they have tried to contact me but I have no missed phone calls and no emails other than what Ive corresponded to them with first. This is the second week of school and they are not solving the issue and Im afraid its going to make me owe money I shouldnt owe. I already have a guild rep working on contacting PG themselves as this is getting too stressful. Online school is already hard enough without having to deal with issues that could have been resolved by a supposed computer glitch. Im not dropping out of school but this is bad business practice.

  Customer response

  10/25/2023

  Purdue global reached back out to me and stated that a button was incorrectly selected during the financial aid process. They state the issue has been resolved and should update as such in the next couple of days. 

  Business response

  10/26/2023

  ************************,
  
  ******* Relations received your BBB complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints seriously and are committed to investigating them fully. 
  I reviewed your records and see that you did have a very frustrating enrollment experience. I sincerely regret that you had such a difficult time starting school.

  
  Being selected for verification can be a complicated and stressful process. The ********** of ********* will select students for verification when they see a discrepancy on a document or if something has been omitted or appears to have been changed on a document. They will require that the student provide additional information or documents. The documents must be exact. If not, the ********** will reject them and require they be resubmitted.

  
  The University is the middleman in this process. All we can do is tell the student what needs to be submitted and resubmitted if the requirement is rejected. It can be a complicated and aggravating process, but it must be completed to the ********** of ********* standards or else federal aid will not be released. Thank you for being persistent and patient through that process.

  
  I also found that a block had been placed on your account in error. I could not find why the block was placed. I do not know if it was a system error or employee error. Regardless, your GED was on file and was correct. The block should not have been place on your account. For that, I sincerely apologize. The block was removed so you could begin your classes.

  
  You are eligible for Guild in 2304A term. Your account is currently packaged.

  
  I hope this information addresses your concerns. I do apologize for the confusion and lack of efficiency.I hope the rest of the time you are enrolled in Purdue Global run more smoothly for you. 

  Regards,

   

  ***************************

  ******* Relations

• Initial Complaint

  10/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for & was accepted for admission on 10/3/2023 into the **** PMHNP program. I submitted & paid for official ************************ check required for Nov.'23 enrollment. On 10/13/2023, Purdue University Global (PUG) delayed my enrollment due to a possible duplicate account from 2006, ****** University. PUG indicates a 3rd party utilized my DOB & social security# to apply to ****** in 2006 for a secretary program. The address, ************** for this account is affiliated with someone else & is located in a different city (area of the state) than I reside. From the information provided by PUG, this 3rd party also submitted a Fafsa ***************** docs to ******. According to ******, the 3rd party never signed the financial aid forms & dropped the program. It's unclear to me if this party ever attended ****** or dropped before it started. *** said something was sent to collections. I notified PUG that in 2006 I was enrolled, attending & completed nursing school & state board licensure in a different city. That I could not have been in two cities at once. I never applied or attended ******. The phone# ****** listed was a landline 918 area code, which is not even available where I live. I've had the same 580 phone# for 20 years. Never a 918 code. It's clear either ****** themselves or a 3rd party fraudulently obtained my DOB & SS# then paired with fake information to attempt financial aid funding. My Fafsa account has no record of being sent to ****** at any time. I also have nothing in collections. All universities I have attended were in ******** & listed on my official transcript. I also hold 3 Board license to practice in ********. There's no record of what ****** is stating related to my academic record. It's ********************** for PUG to delay my enrollment based on ******** fraudulent dealings 17 years prior with a 3rd party, I had no part of. PUG is a public non-profit university. This violates that status. I've reported this fraud to the ****

  Business response

  10/27/2023

  ***************,

  ******* Relations received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints seriously and are committed to investigating them fully. 

  I researched your concern and found your record was merged with another record in our system. I apologize for the confusion. There was a balance connected with the previous account that was not yours. That balance has been cleared. Because the University does not issue loans, I will contact the ********** of ********* to be aware of any suspicious action on your account. I also let them know to contact me if they have any questions regarding your records.

  I do not anticipate that you will have any problem. I do not believe that anyone stole your information. It appears to have been an internal action when setting up your account. 

  I sincerely apologize for the confusion. I will continue to monitor your account and make sure all is well for you. 

  Please feel free to contact me at ***************************************************************** any time if you have concerns about your financial account with us.

  Thank you for allowing me the opportunity to review your concern. 

  Regards,

   

  ***************************

  ******* Relations

   

   

   

   

   

   

   

  Customer response

  10/30/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

  Business response

  10/31/2023

  I'm confused. I don't know why **************** sent a copy of her transcript to Student Relations. Transcripts must go directly to the ****************** from her previous school. Student Relations cannot assist with any student's transcript. **************** needs to work directly with the school regarding her concerns. We will not continue to address her concerns and complaints via the BBB.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I attended the university formerly known as ****** University from 2008-2012, at which time I received my degree. ****** is currently undergoing investigation for fraud and is now called ******. The previous entity stated that I owed them $2500 but could not provide details how i became to owe the monies as I has financial aid.Now ****** has refused to release my official transcript stating that I owe them. I have never signed a binding agreement with ****** nor owe them any monetary funds and this is preventing me from continuing my education which is putting my employer in Jeopardy. Please provide some guidance how to resolve this matter so that I can obtain my official transcript.

  Business response

  08/18/2023

  *********************** reached her aggregate federal loan limits in 2012; therefore, she became responsible for paying cash for the tuition charged in her last two terms. She was making payments on the tuition she owed until January 14, 2014. Unfortunately, she stopped making payments and still owes $3054.00.
  
  Until July 2022, ******/Purdue Globals policy required all balances to be paid-in-full before a students transcript could be released. Based on a change to Purdue Globals policy, academic transcripts and diplomas for students who graduated from Purdue Global (******) or *********** will no longer be held due to an outstanding financial obligation owed to the university. The student remains responsible for any outstanding financial obligation, but the transcript hold has been removed from the student record as of July 2022.
  
  *********************** is free to log into ************************************** and request her transcript. She will remain responsible for her balance owed to ******.
  
  Purdue Global acquired ****** in April 2018. Purdue Global is the legal successor to ****** University and continues to hold the same rights and obligations as prior to the sale. Balances owed to ****** are now owed to Purdue Global. Student loans used while attending ****** now appear as if used at Purdue Global.
  
  I hope this clarifies ************-Grants concerns.

   

  ***************************

  Student Relations

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I withdrew from Purdue Global University after being withdrawn from a course that I still participated in. However, Purdue policy does not recognize participation in certain class activities. I finished the class term and emailed my student advisor and informed her my disenrollment on 21 Feb 2023. I received a call from a collections company six months later explaining that I had an outstanding debt to Purdue. I never received an invoice or any form of notification of an owed debt to the school and was sent straight to collections. I called the school to understand the problem and they had history of sending an invoice to me either. They offered to allow me to pay it in full directly to them after they have already sent it to collections without my knowledge. Only when I voiced concerns of this sounding sketchy did they offer to resolve the issue at a discounted rate today only. The worst part, after exploring other school options for my degree path, most schools do not accept Purdue Global University credits for transfer. After reviewing some of the previous complaints, how can this business be trusted and accredited to give students a higher education? I am trying to use my VA benefits to gain a degree to better my family's life and businesses like this hypocritically preach about integrity, but fail to display it themselves trying to hinder the process. They only wanted to admit wrong doing when I mentioned trying to seek legal counsel. I will never do business here again and hope to deter any future students from attending here as well.

  Business response

  08/17/2023

  We are working directly with the student. His balance will be forgiven.

  Customer response

  08/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  No one reached out to me to try to resolve this issue nor have I receive any payment returned since this compliant was filed.
  
  Regards,
  
  *************************
  

  Business response

  08/22/2023

  We are working directly with **************. We apologized for the error the University made an error on **************' account. We will refund the $100.00 he paid to clear his account. His account in collections is now cleared and all holds have been removed. 

  Customer response

  08/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have already paid the debt off when I initially called regarding the issue with not notifying me about an outstanding balance prior to being sent to collections. My debt with not forgiven or waived. The business has merely submitted a form showing I paid off my balance after the fact that I had to chase this bill down in order to protect my credit rating.
  
  Regards,
  
  *************************
  

• Initial Complaint

  07/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a student in the rn to bsn program. I went out of state for family situation and was unable to log in. I did not miss any deadlines. Without contact from purdue's staff, I was dropped from all of my classes. The only communication I received from purdue is that "Our records indicate you are no longer enrolled at least half-time at Purdue Global and need to complete your federal (Title IV) student loan exit counseling." I emailed my advisor and received notification from Gmail that the email did not go through. I have contacted purdue and was notified that they would respond in 5 business days. Due to having less than 6 credits this will impact my education career. I would like IMMEDIATE contact by the school so that I have can complete the semester I ALREADY PAID FOR.

  Business response

  07/24/2023

  We responded to *******************

   

  ******************,
  
  I regret to hear that you have not had a good experience over the past 2 semesters. Unfortunately, you were withdrawn from 21 consecutive days of non-attendance per the University's attendance policy. See below:
  
  Withdrawal Due to Nonattendance
  
  Attendance has important effects on your enrollment status at the University:
  
  If you do not log attendance in any of your classes for 21 consecutive calendar days (excluding scheduled breaks), you will be administratively withdrawn from your program. 
  
  **************************************************************************************************************************
  
  There are no exceptions to this policy. If you have not particatipated in 21 days, we have no option but to withdraw you.  
  
  The expectation is that you will be active in your course(s) each week.
  
  Your official attendance record will update when you submit coursework, like an assignment, a discussion board post, a quiz, or other graded activity in *************** ******************* System (LMS). In-person lab hours recorded by faculty will also update your attendance record. Other activities, like reading course material or viewing a seminar, will not update your attendance record. This is an important consideration as sustained nonattendance has negative implications both in terms of your learning and overall course performance. It may also result in withdrawal and other actions.
  
  ************************************************************************************************************
  
  If you wish to return, you will need to contact the ****** of ********* Students at **************.
  
  Regards,
  
  
  ***************************
  Student Relations

  Customer response

  07/24/2023

  Hello, I have a **** GPA and graduated nursing school in multiple honor societies. The past 3 weeks I have been logging into the virtual learning section that is assigned by the teacher. I am a good student and am close to graduation. Purdue global has a 30% graduation rate and poor communication with students by advisors. Purdue global clearly is a for-profit institution that does not care about its students. This is an unsatisfactory response by the school. I will be transferring to a school with a higher graduation rate (ANY OTHER COLLEGE)

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************************

  
  

  Business response

  07/24/2023

  We regret to hear that ****************** is disastisfied with the information she has received from Purdue Global. Unfortunately, the University's policies cannot be changed. While she may have logged into her classes, she did not perform activities that constitute attendance. When any student does not log attendance for 21 consecutive days, they must be withdrawn from the University. There is no exception to this policy. 

  She is welcome to return by working with the ****** of ********* Students. If she does not wish to return, we wish her the best in all her future academic endeavors. 

  Customer response

  07/24/2023

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  -As a student actively working on the assignments, I question why no advisor or teacher reached out prior to Purdue ceasing my enrollment. I paid for an entire semester, did not miss due dates, actively completed several credits this semester,  maintained a **** GPA, and was 15 credits away from graduation. I signed into the classes and was working on the virtual learning. Purdue has a 30% graduation rate. I question the integrity of this institution based on the callousness their representatives have shown. Epitome of "for profit" school that does not care about their students. 

  
  Regards,
  
  *********************************

  
  

  Business response

  07/26/2023

  This is the third response to ********************** complaint. She was correctly withdrawn according to the University's Attendance Policy. There is nothing more that can be said in response to her. She is welcome to work with the ****** of ********* Students to return to classes. If she does not wish to return, we wish her the best in all her future endeavors. 

  
  There will be no further responses to this complaint. We have given her the only answer she can be given.

  
  Regards,
  
  ***************************
  Student  Relations.

  Customer response

  07/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  I have been in contact with other universities regarding transfer. None of the organizations accept Purdue Global's credits. I reached out to my advisor with Purdue whose email does not work. So, how long have I not had an advisor as a registered student? Purdue takes no responsibility but fails to acknowledge how unsupportive they are with their students. I only hope this complaint urges other potential students to avoid this poor organization due to such poor interactions with students.
  
  Regards,
  
  *********************************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩