ComplaintsforPurdue University Global

• Initial Complaint

  07/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My housing stipend should be refunded to me because I do not live in ******* and I attend Purdue University Global Online full time and they should not keep my housing stipend.

  Business response

  07/20/2023

  In ******************** complaint,she stated that her housing stipend should be refunded to her because she attends Purdue University Global Online full time and does not live in *******. She feels the University should not keep her housing stipend.  

  
  The ************************ of Purdue University Global spoke directly to Ms. ******* and explained that if she took 13 credits, she would have an out-of-pocket expense of $1,476.54. She was also informed that she must be enrolled for 6 or more credits to qualify for T4 loans. If she is registered for only 5 credits in her final term, she will have additional out-of-pocket.

  
  She is aware of her out-of-pocket balance expenses and knows no housing stipend is owed to her. 

   

  ***************************

  Student Relations

  Customer response

  07/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ********* *******
  

• Initial Complaint

  07/08/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am lodging a comprehensive complaint against Purdue University Global's executive leader nursing program.Below is a list of grievances I have encountered during the past year of this program:Incorrect Clinical Requirements Information:I received conflicting and inaccurate information regarding the number of clinical hours required for my program, which resulted in significant inconvenience and confusion. Despite reporting this discrepancy, no corrective action was taken.Delayed Assignment Grading:Throughout multiple courses, there were recurring instances of delayed grading, which hindered my ability to monitor my progress and effectively plan and manage my studies.Missing Syllabus and Unfair Grading:One of the most egregious issues I encountered was the repeated failure of my professor to provide a syllabus despite numerous requests.Arbitrary Clinical Hours Evaluation:A particularly distressing incident occurred during the fourth week of a five-week course when my professor unexpectedly claimed that I did not meet the required clinical hours due to not taking a lunch break during my shifts. There is no documented policy mandating lunch breaks, and the professor's arbitrary criticism further exemplified the program's inconsistency and lack of standardized practices.Unreasonable Withdrawal Policy and Miscommunication:During the first week of my clinical experience, I expressed my intention to withdraw from the program due to ongoing issues and a lack of clarity in policies. Despite my withdrawal, Purdue University Global is relentlessly pursuing payment for a semester I did not complete, totaling over $3,800.Lack of Effective Teaching and Irrelevant Assignments:The program's lack of effective teaching was disheartening and undermined the quality of education provided. Instead of receiving instructional guidance from professors, each class consisted of hundreds of pages of reading materials with minimal engagement or clarification.

  Business response

  07/10/2023

  ************************** concerns have been addressed by the **** of the ****** of ******** We regret that our policies and procedures were not as ********************** wished; however, all policies and procedures were correctly followed. ********************** completed the term and passed his classes. He owes the tuition for the classes he attended. 

  We regret ********************** was dissastisfied with his experience at Purdue Global but he owes tuition for the classes he completed and successfully passed. This decision is final and will not change.

  ***************************

  Student Relations

   

   

   

  Customer response

  07/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  This course was not completed and I asked to be withdrawn the first week of this course.  I have also attached multiple correspondence showing how multiple policies were not followed, and my request for assistance.

  
  Regards,
  
  *******************************

  
  

  Business response

  07/13/2023

  ************************** tuition has been refunded or forgiven. He no longer has charges for the time he attended Purdue Global. His balance is  zero. 

  Customer response

  07/14/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

• Initial Complaint

  06/23/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing to you regarding a concern that has recently come to light pertaining to my past attendance at your esteemed institution.Over a decade ago, I had the privilege of briefly attending courses at your university before unexpected circumstances required me to withdraw. Recently, in a bid to secure a better future for myself and my family, I made the decision to return to the world of academia and pursue an undergraduate degree.Upon initiating the application process, I learned that the release of my transcripts, which are critical for the admission process, has been hindered due to an outstanding balance of over $2000 linked to my previous enrollment.The existence of this balance was a surprise, as I had not been made aware of it until now, and it does not appear on my credit report. While I understand the financial obligations associated with attending a university, I am presently not in a position to settle this sum in its entirety.I am committed to addressing this issue responsibly. To demonstrate my commitment, I am ready to make a good faith payment towards the balance. However, I request your assistance and understanding in this matter by considering accepting a partial payment, which would significantly help me advance my future prospects.I fully acknowledge the necessity for financial obligations to be met, and I am not seeking a total waiver of this debt. What I am earnestly requesting is compassion and assistance in formulating a mutually agreeable repayment plan. This would enable me to procure my transcripts, continue with my future studies, and ultimately contribute positively to society.I am hopeful for your positive response and open to discussing any possible options that *** be available at your earliest convenience. Thank you for considering my request. I am confident that together we can arrive at a resolution that aligns with both your university's policies and my present financial circumstances.

  Business response

  06/26/2023

  We have been personally in contact with **************** and have let her know that her balance has been forgiven.

  Customer response

  06/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made a tuition deposit of $895 on May 17th 2023. Due to personal reasons I have to withdraw from the program which has not started yet. May 19th 2023 I call to let them know this and request a refund of my tuition deposit. I was told on the phone that I would receive the refund within ten business days. Well we are days away from that and I call for an update. I was told that my request was forwarded to the business department and there has been no activity on my request so they can try to follow up. If a student is withdrawing prior to the start of classes, and made a payment, they shouldnt be jumping through hoops for a refund. I havent even finished the process to sign up for classes so it isnt like I could start on June 7th even if I wanted to. Theres no reason for this and I absolutely will not attend this school after seeing their shady business practices.

  Business response

  06/02/2023

  Thank you for letting us know of the delay **************** in experiencing her refund. We apologize for the delay. The *************** has now processed her refund. She should see it back on her card next week. If she does not see it by the end of the week, she can contact me, ***************************, directly and I will follow up on the status for her. My email address is **********************************************************.

  Regards,

   

  ***************************

  Student Relations

   

   

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped a class after my wife was scheduled to have a surgery. I was told by student advisor that I would have to pay a prorated amount for the class I attended. Instead I was charged the full amount. Seems that there is a policy that only financial aid has concerning the being charged the full amount. That policy can not be found anywhere online, it can not be mailed nor emailed and it seems to also supersede the contract I signed which states specifically:STUDENTS WITHDRAWING (10-WEEK CALENDAR) REFUND Through the first 7 calendar days of the term 100% tuition for the term With attendance posted during the term Tuition will be prorated/refunded based upon the number of calendar days attended in the term/total days in the term. Attendance greater than 60% is considered fully earned tuition for that term, and no refund will be given. I asked several times for the policy used by financial aid which differs from what I signed. They said an ombudsman would have to be contacted. There are more details and I also have document I signed.I offered to pay the prorated amount several times. I was also told that in the event the account was not paid in full I would be turned over to collections...even if payments were being made on account. I challenge anyone reading this to go online and find ******** policy pertaining dropping classes. When you do please post a link. If yo are considering enrolling..if you or a loved one has an emergency after 7 days..you WILL be charged the full amount of the course. Any policy should readily available to read..not verbal over the phone.

  Business response

  05/15/2023

  
  *************,

  
  The ****** of ******* Relations received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully.

  In your complaint, you stated you were told that you would have to pay a prorated amount for the class you attended. Instead, you are being charged the full amount. You believe there is a policy that only the ************************ has that explains you will be charged the full amount. You believe that policy cannot be found and supersedes the contract you signed.

  You feel any policy should be readily available to read and not stated verbally over the phone.

  I researched your concern and found that the Refund Policy found in your Enrollment Agreement, in the Universitys Catalog, and quoted in your complaint applies only when students withdraw or are dismissed from the University.
  
  Notice to *******s
  Return of Title IV Financial Aid
  
  If you withdraw or are dismissed from the University up through the 60 percent point in any payment period and received federal financial aid in the form of grants or loan funds, federal law requires that the University, and in some cases you, the student, return funds you did not earn to the **** ********** of ********************************************************************************************************************************** are still an active student. You remain enrolled and have logged attendance in both classes past the add/drop period; therefore, you are responsible for the tuition for both classes. The only time you are charged a percentage of tuition for the time you attend is if you withdraw from school. Withdrawing from one class, did not withdraw you from the University; therefore, the Refund Policy does not apply in your situation.
  
  See the Dropping a Course Policy stated in the Catalog:
  
  You may drop a course through the add/drop period ending on the seventh day of the term/session without any financial obligation. Additionally,any course in which you do not post attendance by the twelfth day of the term/session will administratively be removed from your schedule. 
  
  If you drop a course after the add/drop period, you will incur 100 percent financial responsibility for the course. Withdrawing from a course at any point after the course has begun can affect your financial aid eligibility and the time required to complete your degree. You should determine such impact before making any changes.
  
  *************************************************************************************************

  I regret that you were not previously directed to these policies stated in the catalog and followed by the ************************. They are readily available for you to read. You are responsible for the tuition charged for both classes.

  I hope this response addresses your concerns.

  Regards,
  
  
  ***************************
  ******* Relations

  Customer response

  05/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  When I first enrolled at ****** I was contacted by an advisor *********************. He is employed by ******. He told me that he would be with me to guide me from start to finish. He told me (which is recorded) that I would be responsible for a percentage of the class I attended. The email attached from April 5 states "I would like to withdraw. I do not have the time to dedicate to class as needed to succeed." That is directly from my email. Dealing with ****** has been damaging to my mental health, knowing that my wife just had surgery, yet I'm still being contacted about a past due bill, being overchaged for a class after being mislead by the student advisor. I requested the the policy yet did not receive it until I filed grievance. If we are going go with policies...I asked in a email to WITHDRAW April 5..that was not done. Through it all managed to care for my wife and children and still maintain a decent grade. I had to take off work...****** knows this yet continues contact me about a past due bill. I was also told by financial aid that if I made small payments_ I would still be turned over to collections(also recorded). I'm considering legal action against ****** and *********************. Hopefully an agreement can be made before that happens. Also my employer has a tuition reimbursement program, ****** would receive  check from my employer(City of Shreveport0  if I show proof a passing grade.

  It is unethical to mislead a student and then refer to a policy after the fact. Maybe legal but definitely not ethical. If student is attends one class and has a family or person emergency..The Last attachment

  "The answer to all your questions are in the enrollment agreement attached in the first email"..once again misleading and confusing.

  I would still like to speak to the chancellor...not a representative. Your policy needs clarity, your advisors need additional training on dropping and withdrawing.

  ************..let's talk
  
  
  
  
  
  

• Initial Complaint

  04/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The beginning of April 2021, my daughter was mauled by the neighbors dog. As a result, I failed the classes I took that semester with Purdue global. I stayed in school and they booked me for 3 classes instead of two. I passed them all. They say I owe them close to $1000 for the extra class even though I didn't do anything but attend the classes they scheduled for me. They are holding my 80 credits and official transcripts. Having already lost a son and now my daughter disfigured for life, I cannot afford for any of my life to be wasted. They have about 80 credits that I earned fair and square and refuse to give me my transcript. They can afford rent a cops who attacked students and can stuff freshmen in makeshift bunker style dorms to line their pockets, even offer FREE TUITION FOR referred students....but cannot return my credits to me??? I was on the deans list several times. I am a great student and want to become a neurosurgeon. Purdue is actively and gleefully standing in the way of that pursuit.

  Business response

  04/20/2023

  After reviewing *******'s concern and the term that the balance originated from, we will waive her balance from that term.  We will communicate this directly with student.

  Sincerely,

   

  *******************************

• Initial Complaint

  02/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Copy of my email to the different departments:I would like a call please or at least an email to confirm a time to meet during your business hours. I would like to request am extension I believe I am only missing my liability insurance. I have to say Purdue has not been student friendly. I am having issues with FA and the registrar.The only person who has guided me has been *****. I'm already enrolled with this school, so no use in getting upset I need help I want to finish my degree I need guidance to complete what is needed from me to complete my clinical requirements. I have never been at a school where all you can do is email and pray someone is willing to help. Please please please I need help! I am pleaing for guidance and help to get through this degree plan. I am paying and deserve the help. This is not free and I have a right to have assistance. I need my DOB corrected by the registrar I submitted all the information that was asked of me and nothing has been done. This is delaying my FA funding. This matter has been going on for over a month. I call FA they say it's the registrar and to email them... done it several times. Now what? I need help assuring my clinical requirements are in place other than my liability insurance. I have a psychiatric acute hospital that is willing and able to host my clinical all I need is the paperwork.Who else can I email, call or anything to get help? BLUF No one calls back from the registrar office to correct my DOB which is kicking back my FA. I have called several times over a month each time with a new story ... send a copy of your ID I uploaded it, then you'll need to fill out a form, I filled it out, then we'll now we need 2 IDs. I sent 2 IDs 3 weeks later ... I get "the registrar hasn't updated it" when I ask how can I talk with them they tell me they do t have phone numbers to email them. I have emailed 3 times with no response. The clinical support staff do not have phone numbers they do not return

  Business response

  03/07/2023

  Good afternoon,

   

  We have worked directly with ****************** regarding the issues within the Registrar and FA processes.  The concerns ****************** has had regarding the ** has been resolved. 

   

  Sincerely,

   

  *******************************

• Initial Complaint

  01/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi my name is ********************************I am a student of Purdue global PMHNP program temporarily on a leave. I have a serious complaint against my advisor ******************************* who mishandled my account. I am on a leave but the charge of $790 for software and hardware was on my account and I tried to resolve it with ******* for months (literally months). This charge was for the next class that I havent taken at all. According to ******* some of the charges been cleared but I am unsure of exactly what is going on. He kept delaying removing the charge and today I find out my mortgage loan is not approved because this was sent to the ****************** and hurt my credit history. I am attaching one of his email about handling the charge and all emails for months looked like this that something was being handled by somebody else.Please help me handle this because I am hopeless at this point! Thank you so much in advance.*********, *******.

  Business response

  02/02/2023

  ********************,

  ******* Relations received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully. 

  I apologize for the miscommunication over the hardware/software fee you were charged. I have received approval to have that fee forgiven. Please allow 3-5 business days for that process to be completed. 
  

  Thank you for allowing ******* Relations the opportunity to review your complaint. 

  Regards,

   

  ***************************
  

  ******* Relations

• Initial Complaint

  01/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am absolutely disgusted. Like many other students are complaining of, this school is charging me a bill after i was granted a leave of absence back in August/September of 2022. They agreed, and then billed and failed me. I have been reaching out and their efforts have proven less then ethical. My bill is $1,322 for what? I want copies of what they did with my fafsa and student loans. I want the bill removed and I want my transcripts. This school is a rip off. It should be shut down.

  Business response

  01/17/2023

  ********************, 
  
  I received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully.
  

  In your complaint, you stated that you are upset that the University is charging you even though you were granted a Leave of Absence (LOA) which you feel is unethical. You want copies of your educational records, and you want to have the balance removed. 

  
  I researched your concern and found that you were attending the 2205A term (July26, 2022 through September 13, 2022). Your last day of attendance was on August 29, 2022. On August 31, 2022, you contacted your advisor to request a Leave of Absence. Per policy, your advisor had you speak to the ************************ before sending you the Leave of Absence Request Form to be completed. 

  
  I found a note in the system made by the Financial Aid Representative to whom you spoke that states the following:

  
  FGaines-*******
  08/31/2022
  
  Root Call: LOA; impact on FA
  
  Advised/Solution: advised that based off LDA of 8/29; balance is estimated at $1322 to be paid before returning to school. Advised of final audit in ***** days after the last day of attendance is processed student will receive notification of final balance/bill.
  
  ******* understood and had no further questions.
  
  You were made aware that you would have a balance to pay before your Leave of Absence was requested and approved. On the Leave of Absence Request Form you signed, it states:
   
  A leave of absence does not provide debt relief from payments if you have a balance due.
  
  You are not eligible for financial aid while on leave. An approved leave does not guarantee eligibility for a grace ****** before loans enter repayment. The loan repayment grace ****** for eligible students will begin from the last date of attendance. You should be aware that starting a leave in the middle of a term/session may impact funding and you should speak with the Financial Aid prior to submitting your leave request.
  
  You are responsible for any balance accrued prior to leave and you should rectify the balance prior to or upon return.
  
  On September 2, 2022, you spoke to a ******* Accounts Representative regarding the balance you owe. You were informed that the balance must be paid before you could return to classes and were informed that you could set up a payment arrangement to pay the balance. You stated that you understood and no further questions. 
  

  On September 12, 2022, you called again and spoke to another Financial Aid Representative. You were reminded of the balance you owed and that it must be paid before you could start your classes.
  

  On November 16, 2022, you requested to extend your Leave of Absence. You were reminded of your balance and advised that you should speak to the ************************ regarding the track change you would need to make upon return. 
  

  You completed and signed a second Leave of Absence Request Form on December 2, 2022. That form contained the same information (stated above) as the first request contained. 
  

  On December 27, 2022, you spoke to the ******* Accounts Department and stated that you could not pay your balance at that time. 
  

  ********************, I understand that you do not agree with the Universitys policy regarding balances and a Leave of Absence, but you acknowledged that you were aware of that policy, of the balance you would owe if you took a leave, and of your responsibility to pay any balance owed before you requested to take a Leave of Absence. That policy has not changed. 
  

  Your balance is valid and must be paid before you can return to classes. If you wish to request copies of your educational records, you must contact the Registrars ****** at ********************************************************** to request instructions on how to make the request for those records. 

  Thank you for allowing ******* Relations the opportunity to address your complaint.
  

  Regards,
  
  ***************************
  ******* Relations
  

  
  

  Customer response

  01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************
  

• Initial Complaint

  11/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I attended and graduated from ****** University and received my degree. I was informed in order to receive my official transcript, I had to contact Purdue University. After contacting Purdue, I was referred to Sunshine Collections. Neither Sunshine Collections nor Purdue can provide me with documentation as to why the balance is owed. The balance is over $2000 and no explanation as to why. Before ****** was transferred to Purdue the balance was zero. I need an explanation as to why I have to pay a collection agency who was willing to take a pay off when I never owed the school, I attended a balance.

  Business response

  11/11/2022

  **************** requested a Leave of Absence beginning on August 30, 2014, in the 1405D term (August 6, 2014-September 16, 2014. She returned on September 17, 2014, for the 1406D term.

  
  Because she took the leave after the 1405D term started, she incurred tuition for the time she attended that term; therefore, a percentage of her loans had to be refunded. The refund left her owing a balance of $1618.75 to the University.

  
  She returned on September 17, 2014, to complete the 1406D term.**************** emailed her advisor on November 13, 2014, stating that she was locked out of her 1407D term classes for the balance she owes. There are up to ************************************************************************** collections. *************** had been informed in 2014 and in the following years of the balance she owes. To date, she has not made any payments on the amount owed.

  
  Policies have recently changed. Transcripts will now be released to students who have graduated and owe a balance to the University.The policy does not clear any balance owed. She will remain responsible for the balance she owes. It will remain with collections until paid.

  
  She can, however, contact Parchment.com to request and pay for a copy of her transcript.

  
  Thank you for allowing Student Relations the opportunity to review ****************** complaint. 

   

  Regards,

   

   

  ***************************

  Student Relations

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