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    ComplaintsforPurdue University Global

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Order Issues
      Status:
      Unanswered
      I am enrolled in the *** program offered by Purdue University Global. I have encountered many incidents throughout the program that depict lack of integrity and incompetence from so called advisors. I have finished all my online courses and have incurred in an astronomical student loan debt thus far. My last trouble with them is lack of accountability and integrity in offering to their students what they offered. I have personally sought numerous clinical placement requests to complete the last portion of the program. I have been declined for a multitude of reasons. I was able to secure two clinical spots and lost the opportunity due to a mistake from an "advisor" that put me in and inaccurate "drop out status" when the clinical placements where scheduled for. I followed all the appropriate requirements to request clinical placement assistance and was given the run around with a multitude of back and forth emails that are deceiving to ended up on a last communication stating I need to request a leave of absence because I have not been able to secure myself a clinical sites. This is not what was offered when I signed up. I have incurred in extensive student loans and now I have been left find my own opportunity to complete the clinical preceptorship portion of the program. I contacted numerous sites, was declined, the ones secured where lost due to their incompetence. Now they say, again, well you need a leave of absence until you can find your own. That is not what they offered. I have fulfilled my part of the business, they have not. Please assist me in resolving this matter. Please let others know my experience so they seek graduate education elsewhere. Thanks in advance.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Purdue University Global is a complete SCAM. They have taken every single dollar of my financial aid and they continue to try to CON me out of money. In 2021, I was blocked (and eventually failed, due to the block) because of an overdue balance. NEVER do they tell students if there is an overdue balance on their account, they will be blocked until AFTER you have already been enrolled. They never tell you until you are a student, why? So they can con you out of money. Anyways, in 2021, after being blocked, I gathered the required documentation to get an EPP (extended payment plan), to which I was denied because the paperwork was not turned in in time. Understandable. However, after jumping through hoops and paying $1,600 to RETURN to classes in Jan. 2022, I knew the same situation was going to happen. So this time, I made SEVERAL calls to the financial aid department and even had my required denial letters submitted by Feb, 2022 (I HAVE PROOF). During this time I was taking 2 classes, which I was eventually BLOCKED from again, due to an overdue balance. After having an AGREEMENT and even setting up PAYMENT PLANS TO BEGIN 05/01/2022, they STILL had a block on my account, to which the person on the phone told me, "she did not know why." Unable to access my courses, I was FAILED. On 05/06/2022 the block was removed AND NO ONE CONTACTED ME. On 05/08/2022, I was dropped from the new classes I HAD TO RETAKE BECAUSE OF THEIR ERRORS for nonattendance. Then I'm being told I have to pay $1,600 AGAIN in order to take MORE CLASSES.DO NOT GO TO THIS SCHOOL. WHATEVER YOU DO!!! 65K in student loan debt FOR ABSOLUTELY NOTHING. I WILL NOT RETURN TO THIS SCHOOL. This is only one of several occurrences where they have messed my degree up and extended it so they can take more money. This is 6 years of being at this school DUE TO THEIR ERRORS.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      During my admission, I was advised incorrectly to take two courses. An entry level finance course, and an advanced finance course. The **** level finance course was something I could not have possibly been ready for because I needed to take that entry level FIRST. Because of this I had to drop the class when the workload and material inevitably became too much. I was still charged for this class despite it obviously being something I should not have taken. I only took it because a Purdue Advisor told me to take it. I was not given a refund and their was no action taken against the advisor. I should have received a refund. I was able to pass the entry level finance class with an A because it was appropriate for my academic level. Second, in most recent Accounting class, the professor refuses to help me with an assignment and give me credit for a series of assignment. We have a rubric that is prebuilt. The instructor added a condition of needing to enter a "passcode" to summarize the seminar he gave, if we couldn't attend the seminar live. I watched the recording and could not find this passcode. But I did everything else to summarize the seminar and earn full points according to the rubric. I received 0 credit for the assignment. When I reached out to the professor to ask for help in finding these "codes," he told me that other students found it and he would not help me find it. I need to pay closer attention. Instead of helping me with an assignment I was struggling with, he told me no. I had to drop the class because I can't work full time and pass a difficult class if my professor literally refuses to help me. There was no recourse for the professor refusing to do his job, and I did not receive a refund. The bottom line is that if you have an issue that stops you from learning effectively at Purdue Global, they will send you to a bunch of phone agents who give you conflicting information, offer no recourse, and they will keep your hard earned money.
    • Complaint Type:
      Sales and Advertising Issues
      Status:
      Unanswered
      I began attending a small local college in 2007 and earned my AS degree. I then began taking courses for my BS degree. About half way through my BS degree, the college was bought out by ****** University. I was brought into a room and told that my AS degree would be listed as ****** and that I might as well continue attending BS courses at ******, because the credits would not transfer or be considered of high quality. When presented with the documents, I was threatened with financial ramifications, and was told that I had no other option. I completed my remaining courses and had two degrees conferred by ******. After some time I was informed that ****** had been bought out by Purdue Global and received new transcripts that no longer listed ******. I called and spoke with some very polite employees at Purdue Global about my diplomas. Although my official transcripts will say Purdue, my diplomas will not. I've already experienced this situation in the past, and believe that the ***************** as the ability to provide official diplomas to former ****** University students. The right things to do, would be to ensure former students are provided the necessary and matching documentation that confirms our prior education. I would like to be provided official diplomas stating Purdue University Global for both of my degrees, that match my official transcripts.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I am currently in my Masters degree capstone. I recently appealed a grade with the school which I was denied for within a week late. I was give a 54% for a grade and prior to turning the paper in I submitted it to the schools writing department who did not give me the same feedback or close to the amount of feedback I received from the teacher. I have been sent in circles by *************************** who stated the instructor feedback is a clear reference which is a lie. no where in the syllabus does it state the instructor has to tell students that is there grade and they can not correct their work. student did not follow directions but that is why it was submitted to their writing department prior and they clearly did not do their job. i was told the students tone was not respectful. I am 97k in debt for my degree and I am a adult so if i am speaking up for myself than i don't care. no one in the school is going to help me pay these loans back and if i don't stand up for the c*** i am receiving from this school who will? Also, how would you know my tone if no one has ever called me or spoke with me on the phone. the **** or the ******* has yet to call me. I posted the syllabus for proof, nothing in there states students can not correct their work or the teacher has a option to let students do that./
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Aug 20, 2020 I changed program tracks at Purdue Global and that is when I asked the questions;Is this college accredited -Is this college accredited for my program - Is this college accredited for my program in IL. Answers consisted of;I don't really know what you are asking -You will have to find the information for IL -I do not deal with that part of the school I then begged for help and the answer was The university is accredited with the Higher *** which is what all states required. I WAS DECIEVED BECAUSE THIS PERSON WAS NOT WILLING TO ASSIST ME IN FINDING THE ANSWER AND GAVE ME A GENERAL ANSWER TO SHUT ME UP. *I do not have documentation but I know that most businesses record the phone conversations which should not be that hard to find since I only called them a handful of times.*

      Business response

      01/04/2022

       

      January 4, 2022


      *******: *****************************
      C2K # 32364440 / ******* ID #********
      ******************** Case ID# ********

      Thank you for contacting Purdue University Global ****** of ******* Relations regarding the concerns expressed by *********************************.  Purdue Global is dedicated to ensuring excellent service and the highest level of satisfaction possible for our students. We, therefore,take seriously any indication of displeasure with their experience.
       
      In Ms. ********* correspondence on December 23,2021, she expressed concerns about not receiving needed information regarding Purdue University Global and Illinois accreditation.  She believes she was deceived as the person gave her only a general answer as to the Illinois accreditation.  ******************** is requesting recorded calls be listened to and given a refund.
       
      In light of Ms. ********* concerns, the ****** of ******* Relations reviewed her student records and verified she changed her degree program from Master of Science in Psychology General Psychology Thesis Track to Master of Science in ************************* Exam Track on August 26, 2020.
       
      We found 2 recorded calls made on August 10,2020 (#*******), and August 17, 2020 (#********), with the ******* Support Department (advising). There was no discussion about accreditation found on either one.  No call made on August 20, 2020, was located.  However,******************** was informed correctly that Purdue Global is accredited with the *********************** (HLC) as found in the University catalog.  It is the student who would check with the state they in which they reside in reference to a specific accrediting body for licensure.  Purdue Global does not guarantee licensure.  ******************** signed an attestation document stating this (enclosed).  She also took the course PS501: ********** of ************ Psychology that covers what the program can and cannot do.
       
      ******* Relations inquired with the ****** of the **** if ******************** had contacted them about any accreditation issue.  ************************* replied having not heard from this student at all.  ******************* inquired if ******************** was looking for a specific accrediting body or licensure.  If we knew, then the **** could determine what we can and cannot do for her.  A message offering assistance was left for ****************** in reference to this.
       
      In conclusion, the ****** of ******* Relations finds that ******************** was properly informed about accreditation when first enrolling and when she did a program track change.  We find no grounds for a refund.  Her request is therefore denied.
       
      We appreciate the Better Business Bureau allowing us an opportunity to respond to Ms. ********* concerns.  Should she have any additional concerns regarding this matter, we ask that she contact the ****** of ******* Relations directly at *****************************************************************.

      Regards,

      ************************
      ******* Relations Specialist

      T:  ************
      E: *******************************************************
      www.PurdueGlobal.edu

      Customer response

      01/14/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *****************************
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I was enrolled in Purdue Global University during for the Quarter of December 13, 2018 thru February 19, 2019. During this time due to Mental Health reasons my instructors dropped me on January 3, 2019. Now two years later I have decided to once again go back to school but the night before I am to start my classes I find out that there a hold on my Transcripts from Purdue University they are stating that I owe $2,267.00 that has been sent collections as a write off but yet when I look up Financial Aid at Purdue it states I owe nothing. No where am I able to find in how Purdue comes up with this balance or when I have talked to Purdue can they explain how they have determined this balance. I have also explained to Purdue that I am on a fixed income and the extreme hardship this is causing me. I have also stated that I am able to receive Financial Aid and enroll in another school but it is them stopping me from bettering myself as also how it is affecting my Mental Health. I have also since found out that Purdue used to be ****** University and that they had been taken to Court over the same reasons. I feel that they are scamming for these same reasons. Can you please help me?

      Business response

      10/28/2021

      October 28, 2021

      *******: ************************************************
      C2K # 31762422 / ******* ID #********
      ******************** Case ID#********

      Thank you for contacting Purdue University Global ****** of ******* Relations regarding the concerns expressed by Ms. ******** ***************.  Purdue Global is dedicated to ensuring excellent service and the highest level of satisfaction possible for our students. We, therefore, take seriously any indication of displeasure with their experience.

      In ********************-Slinkers correspondence on October 25, 2021, she expressed concerns about a balance owed to Purdue Global in the amount of $2,267.75 since May 29, 2019.  She states her account is reflecting a zero balance although the owed amount was sent to Collections.  *********************************** requested an explanation, a billing adjustment, and correction to her credit report

      In light of ********************-Slinkers concerns, the ****** of ******* Relations reviewed her student records and verified she was enrolled in the Bachelor of Science in Psychology in Applied Behavioral Analysis in the 180C term (December 5, 2018 February 13, 2019) on December 5, 2018.  ********************-Slinkers last date of attendance was January 3, 2019.  She was withdrawn by the ****** of the Registrar on January 28, 2019, for violating the 21 Consecutive Days of Non- Attendance policy. This date was past the three-week Purdue Global Commitment period so the refund calculation (RC) was based on 4 weeks of active participation.    

      Original charges were as follows: tuition $3710, technology fee $295, and administrative fee $200,for a total of $4205.  What decreased that amount is the amounts refunded/reversed when she was withdrawn before the term ended. Her refunds were as follows: tuition $927.50, technology fee $73.75,and administrative fee $50. The Pell ***** was applied $1524, less $85 reversed.  *********************************** received a $453 stipend/refund.   

      The Purdue Global account reflects a zero balance with the status Write-Off Collections.  It was assigned to an outside collection agency, Radius Global Solutions, for non-payment on August 29, 2019.  On January 30, 2020, it was assigned to *********************** (SCS).  Purdue Global does not report credit ratings to outside third-party agencies.

      In conclusion, the ****** of ******* Relations finds the $2,257.75 balance to be valid and accurate.  **************************************************** may contact *********************** to pay the balance or set up a payment plan.  SCS can be reached at ************.

      We appreciate the Better Business Bureau allowing us an opportunity to respond to Ms. ********Slinkers concerns.  Should she have any additional concerns regarding this matter, we ask that she contact the ****** of ******* Relations directly at *****************************************************************.


      Regards,

       



      ************************
      ******* Relations Specialist

      T:  ************
      E: *******************************************************
      www.PurdueGlobal.edu

    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I have an issue with Purdue Global who now owns Kaplan University. I attended Kaplan in 2008-2011. I just recently decided to go back to school, and I had to navigate to try and find my old college transcripts. I found out that Purdue had my transcripts. I reached out to them to see if I could have them send them to me only to find they had a hold on my account for 1700 dollars. I didn't understand why when in 2016 I attended University of Phoenix and they were able to get my official transcripts. The lady(s) I spoke with said since I dropped in 2009, it went into collections and was a write off, I still was not understanding because the debt was over 10 years old. They took 2 day to call me back and said they would settle for $936.41 by Sept. 10,2021. I said I am on a fixed income, and I just need my transcripts so I wont have to start over. She said her supervisor said that is the best they can do. On my account page it said they owe me $536. not understanding, pls help.

      Business response

      09/13/2021

      The Office of Student Relations has reviewed Ms. Lyons concern.  She is correct in stating that she has an outstanding balance from her enrollment at Purdue Global, formerly Kaplan University, from February 2009 to December 2010.  Ms. Lyons is also correct that she received a copy of her official transcript in 2016.  The transcript was sent to University of Phoenix.  

      Since Ms. Lyons left the university, we have updated our policy to withhold transcripts when an outstanding balance is due for tuition and fees.  Ms. Lyons is now subject to that policy.  As an offering of goodwill, the University will release her transcripts one additional time without the balance being paid in full or a settlement on that balance.  Ms. Lyons needs to reach out directly to the Office of Student Relations at [email protected] to request her transcript.  She will be asked to fill out a form and return to the Office of Student Relations who will work with the Registrar's Office to release her transcript.  

      Sincerely,

       

      Melissa Eckenrod

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