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          Business Profile

          Hair Products

          Radian Hair LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hair Products.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/17/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I received a hair dryer for Christmas that stopped working after 3 days. I have been trying to get ahold of Radian for weeks to find a resolution but they will not reply to my emails.

          • Initial Complaint

            10/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased this blow dryer on Oct 2, 2023 with my debit card. After I received the blow dryer I tried it and did not care for it. The hottest air setting is not all that hot and the lowest fan speed is not low enough from other blow dryers I have used. My hair is thin and when i used this blow dryer it just knots up my hair because of the fan speed slowest speed is like any other blow dryers med. to high speed. This was suppose to be money back guaranteed. When I have tried to contact them through email I just get back either and email that says someone will contact you or I did not order and to go and place and order. They have no number to call. Because I used my debt card theres no way of stopping the payment. I think I was scammed.

          • Initial Complaint

            09/12/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I have reached out four times to the **************** on the site. The only response I received was you will be contacted within 24 hours. I was never contacted. I even sent a certified letter to their address (************************************************** but it came back "return to Sender- Unclaimed- unable to forward. I am missing the flyaway attachment, which was the most important one to me. It was order #**** and it was delivered to me on 7/14/2023. I would either like the attachment or a refund of the purchase price.

          • Initial Complaint

            08/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I received the Radian Vortex hair dryer as a Mothers Day gift in May 2023. It ceased working in August 2023. I attempted to contact the business on August 19, 2023 to find out how to get a replacement or refund for an obviously defective product but only receive an automated response advising that they will respond within 24 hours. It has now been ******************************************************************************************************************** to wait 24 hours with no follow up. There is no telephone number or alternate way to reach this company. At this point I feel like the company may just be scamming people.

          • Initial Complaint

            07/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased the Radian Vortex hairdryer in April of 2023 for the price of $220. The product worked great for 2 months, at which point it stopped working altogether. Since that time, I have tried multiple times to reach this vendor's customer service to exercise my warranty rights. The vendor is unresponsive.

          • Initial Complaint

            07/21/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I've attached correspondence regarding the purchase of the products, which includes invoice dated May 17, 2023. On July 4, the product died on me, I reached out to Radian on July 4th & 6th, regarding the status of my request and have not heard a word. On July 15, 2023, I requested a return and have not received a response. I reached again on July 23 and still no response. My issue is that one, I have not received a response and two that I'm required to continue paying Affirm through installments of $37.73 per month until the $219.95 is paid. I've reached out to Affirm and they informed that they cannot help me because it's been over 60 days of purchase. This has been extremely frustrating since I can only contact Radian through email. There is no phone number to speak with them directly. I would like a refund on the amount that I paid and know how I can return the product. Any assistance would be greatly appreciated.

          • Initial Complaint

            05/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I received the product on May 12, 2023 and it only worked for 11 days. I have tried repeatedly to get ahold of the company without success. Their website says I dont have an order no. and wont let me proceed. My order number is ****. They dont list a phone number so the website is my only option and I just get the runaround on it! Regards, ***********************

            Business response

            06/13/2023

            Hello,

            The website return process is very straightforward and streamlined. We have an email to reach out to in case more support is required. This customer had reached out via email, which was promptly responded to with further instructions for order verification. The form we sent was never completed, and the only other information we received about this issue was this complaint. To resolve the complaint, I have just refunded the customer. The customer has been fully refunded.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          400 N River Rd Apt 207

          West Lafayette, IN 47906-3114

          Visit Website

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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