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            Business ProfileThe Westfield Sprinkler Company

            Sprinkler System

            Contact Information

            1010 Kendall Ct Ste 100

            Westfield, IN 46074-9557

            Visit Website
            (317) 505-0055

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1010 Kendall Ct Ste 100, Westfield, IN 46074-9557
            BBB File Opened:
            6/21/2022
            Business Management
            • Ms. Jeannie Warzynski, Owner
            Contact Information

            Principal

            • Ms. Jeannie Warzynski, Owner

            Customer Contact

            • Ms. Jeannie Warzynski, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/29/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            The Westfield Sprinkler Company installed an irrigation system for **. During the install our lawn lamp was broken, our air conditioning unit was damaged, our underground dog fence was broken and we paid $800 to repair it. They also installed the system too shallow in spots and we had to have them come back to repair those spots (3 total were identified thus far). They are refusing to claim responsibility for the air conditioner damage and they are refusing to fix the lamp post, which can be a simple fix and their company has done for other companies in the past. We would like compensation for the costs that we will incur to have the lamp fixed and the air conditioning unit repaired and reset as it was knocked off the base.
            Read More
            Read 1 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Adam M

            08/16/2023

            We were having an issue with a rain sensor. Requested a service visit for them to assess and repair the rain sensor. Service was completed and the company was adamant that there were no issues and that the rain sensor was functioning appropriately at the time of arrival and departure. When I arrived home a few hours later, I found the rain sensor not working in the exact same way as before. I investigated the situation myself and was able to fix the device. As such, I request a refund for the service visit given that the rain sensor was not fixed. The refund was eventually granted after quite a bit of back and forth, but the owner went as far as to accuse me of stealing from them. I will not be using this company again and I urge everyone to find another sprinkler company that will treat their customers with respect.

            The Westfield Sprinkler Company Response

            08/16/2023

            Its unfortunate that you spin the interaction this way. I fully explored your concerns, reached out to our techs that were onsite and confirmed with you what they found and did. Your approved quote was to assess rain sensor. The team made the visit, reset it and confirmed it was functioning as expected. You were only billed the minimum trip fee for their visit, in which they completed what you approved. The minute I asked you to confirm how you reset it, to learn if therere was something we missed, you got defensive. I also asked you to reach out tonight/tomorrow if you had the same issues as that would mean the team did exactly as they said they did. Just for fairness and transparency as that is what we were giving you. You did not want to do that either. But, we still gave you the full refund as well as the cost of winterization that the prior homeowner paid for in good faith and still get a bad review. This speaks to you, not our company and hopefully other customers can see through this.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Central Indiana

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