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ComplaintsforCurascript Pharmacy
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter has 3-4 refills of a much needed medication and they have given me the run around wit new inurnce info. I have provided the new several times now and each time they tell me that 2-3 days for the ** processing. In the mean time my daughter has been without this medication for a month now and is having a flare of symptoms. Last time this happened she became septic and spent a month in the hospital with a week in the ****Initial Complaint
08/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am on a medicine called skyrizi... my primary insurance uses accredo pharmacy.. at the time I was also on medicade.... which ended May this year.... I work and have ********** blue shield insurance through the company... I have been trying to get accredo to bill my insurance correctly since last year....I have spent ALOT of time on the phone with their billing department giving and regiving my insurance information....I would not be exaggerating to say 100 hrs + on the phone.... I am still receiving bills in the mail with an occasional phone call concerning my debt with them.... I had the opportunity to use another pharmacy one time to fill my prescription and they were flawless...no hassle ,no bill ... I had to switch back to accredo due to the other pharmacy being bought out by a pharmacy that my insurance doesn't use.... I want to continue using skyrizi and get on their copay assistance card but want to resolve this first...my bill is $2250 which I do not owe because they are billing the insurance incorrectly.... Any help would be much appreciated....Initial Complaint
12/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Sept 24 2021: a new verbal Rx for Botox was provided by my doctor to my specialty pharmacy Oct 13: Accredo called me to tell me my copay was $600, I did not agree to that copay and stated I have new insurance that I got August 2021, and requested they re-run the prescription with my new Insurance. They told me it would take 2 weeks to get back to me.Between Oct and Nov, Accredo had called me several times but I did not answer the phone calls or call them back.Nov 23: I received a call from my doctors office that my prescription was at their office and they asked if I wanted to schedule my appointment. I was very confused because I never authorize them sending my prescription, so I assumed there was no copay since they just sent it without my authorization.I called accredo pharmacy to confirm I have no copay and they said no I do have a copay and its $600. I never authorized them sending it and I feel it is ethically wrong of them to try to charge me the full amount after not getting my consent to send the medication with that copay.I then called the pharmacy several times and multiple people looked into it stating they would "review the phone calls" no one ever got back to me and I called them 3 times before someone finally told me that they are going to just issue a return label for the prescription, which my doctor said they have never heard of that happening since its a refrigerated medication that has been delivered to my doctors. The very first person I spoke to tried to tell me they had "authorization on file" to send the medication and thats why it was sent. It wasn't until a phone call later, I actually found out that was not true, and it was a bring new medication that my doctor had verbally called in in September 2021.I feel they should write off the cost since they sent it without my consent.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.