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Review fromDavid S
Date: 07/30/2024
1 starDavid S
Date: 07/30/2024
Ordered 2024 "Wheaties Delux." The two "S" mint ***** rolls only had 29 "S" minted pennies in them. (Not 100 like they stated on the ***** These were a gift for someone. So we just kepted them The Coin Vault told us they were "over the 30 day" return policy. We decided not to take them from our friend and return them. I notified The Coin Vault to suggest they look at there stockIn case all there "S" minted coin rools were packed up wrong. We got no where. They kept referring to their "return policy." They did not even offer to send us a verified complete "S" mint roll as a favor for all we did. Heck we would of paid for it. We will not purchase from again. They seem a little "simple" for doing busness with. Good Luck.**** in ********.
The Coin Vault
Date: 09/04/2024
****************** placed an order with The Coin Vault on 4/30/2024. He reached out to us via email on July 25, 2024, a few days short of 3 months. The email concluded with This seemed a little weak. I have already opened them up. So, I will just keep them. We saw this ad again on TV last night " 100 "S" pennies. It started bothering me again. (The rolls were even marked or stamped "S mints." My kid was sad. Not sure we will purchase a 3rd time from The Coin Vault. Even though his email seemed as if he was letting us know there was something wrong but willing to keep it, we replied and let him know that we had a 30-day policy from the day he received his product. This gives our customers an entire month to determine if they are satisfied with their order. We verbally explain this information at the time of a first-time order, we have it listed on our website and on the packing slips to our customers. After this timeframe, there isnt any tracking information available, video of the order being package, or the ability to file a claim if the package was damage. We re-explained all of this in detail so that he was aware of the company policy moving forward to which ****************** replied We know all this. But you can also check your stock. Look at the bigger picture. Wouldn't it be great if your "S"-Mints rolls were mixed up with regular rolls. You would of found a quality control issue. You could stand out as a "team" player! It seemed as though he understood the policy and accepted it. Until this BBB Review was submitted, we havent had any other communication about the issue prior to the email correspondence on 7/26/24. We would be happy to sell a roll or 2 of "S" Mint cents if ****************** if this is his wishes, free shipping and a possible small discount would have been on the table as well, we were unaware this was his wish back in July. We pride ourselves in taking care of our customers!Review fromJerry C
Date: 05/27/2024
5 starsJerry C
Date: 05/27/2024
It can be pricy but I've never returned anything. Free shipping, you can examine and return if you're not satisfied, and I feel that 35 years says ****. I was even contacted about a coin that I totally forgot that I purchased almost a year afterwards and sure enough... so they made it good and sent my coin! And when **** is ***** gets serious about purchase a particular coin they're usually accurate. Appreciate you folks!The Coin Vault
Date: 09/04/2024
******************, Thank you for your kind review! We appreciate our customers so much! We pride ourselves in taking care of each and every one of you! We Love Numismatics and are happy to share in that love! YOU are our business! I apologize for my late response, I was unable to get into my account for a little while but with some help from the kind people at the BBB, I'm back in! Appreciate you, ****Review fromjohn g
Date: 04/01/2024
1 starjohn g
Date: 04/01/2024
The Coin Vault has become very political and one-sided by promoting that Racist *********************** holders and coins! I used to love the show but it seems that it has become a political kiss a** for a selfish, arrogance, and openly bigot and sick person. ***********************. I don't know if they realize how many people that have lost as a result of their seemingly endorsement of a sick person, ************************ or maybe they don't care. They have lost me and I feel thousands of other coin collectors as a result. TSK. TSK. You should be ashamed!The Coin Vault
Date: 04/08/2024
The coin vault sells Numismatic coins and currency, we do not make any of the product. I understand that these labels and items are not your preference and that is okay. The truth is that these items are popular and have an audience, and we simply cannot please everyone with every item we sell. I can assure you that The Coin Vault is not politically one sided. We have sold many items that have had past many different past presidents on the label, coin, or medallion themselves. As well as historic people and places. I’m sorry that you have chosen not to do business with us based on items that we have for sale.Review fromBH B
Date: 03/18/2024
1 starBH B
Date: 03/18/2024
Malignant misinformation that targets and scams the elderly. These coins are not worth what the company tries to convince their target demographic.The Coin Vault
Date: 03/20/2024
Now in our 35th year on the air, The Coin Vault is the Longest Running Coin Show on Television and the destination for the best coin and currency deals on television! We have developed a reputation for bringing quality coins and collectibles to our customers at affordable prices along with the best customer service in the ** shopping industry. Our ************** is celebrating their 75th year! There isnt a specific subject of concern included in this review for me to reply to so, I will leave you all with this; a small family-owned company in rural ******* doesnt stay in business for 35 years by scamming or taking advantage of their customers. We value each and every one of you!Review fromJuan L
Date: 02/22/2024
1 starJuan L
Date: 02/22/2024
Its a scam tv show , I have not received my coins and they billed me already its been 2 months and I got hung up on calling into there customer service support. Then through email interaction its just excuses so they take your money and dont send what was supposed to be in stock dont order from this company choose another one , they sent fist coin to make it look good then nothing elseThe Coin Vault
Date: 02/27/2024
**************, I can assure you that we are not a scam TV show, weve been in business for 35 years and our parent company is celebrating its 75th year this year. I do show that you placed an order with us, that we shipped the package out and it shows it was delivered to you. If you didnt receive this order, then please give us a call at ************. Monday-Friday 9am-5pm EST are our hours. We do have a voicemail that picks up if you call outside of business hours and we return calls promptly. I can assure you that our customer service representatives are the best around and nobody would have hung up on you. I pulled the phone records and I do not see any calls from the phone number we have on file for you. You can also contact us by email at ********************************************** Again, please give us a call if you did not receive your order and we would be happy to assist you!Review fromMark D
Date: 02/16/2024
5 starsMark D
Date: 02/16/2024
Thanks again everyone at Coin Vault I look forward to doing business with you in the future.Everyone has been more than kind when ordering or returning an item.I appreciate you finding the few coins I didn't have in my set and for the price I'm very happy with my purchases,Thanks Again!!!The Coin Vault
Date: 02/27/2024
Thank you for your review of TCV! We are happy to hear about our experience with our company! Here at The Coin Vault, we are committed to offering the lowest prices on television. Now in our 35th year on the air, we have developed a reputation for bringing quality coins and collectibles to you at affordable prices along with the best customer service in the ** shopping industry. Thank you for the opportunity to serve you, ****************! We appreciate you and your business, and we look forward to working with you again soon. Have a great day!Review fromnickie g
Date: 12/01/2023
5 starsnickie g
Date: 12/01/2023
So far so good thanks for helping.me start my. coin collection jerouneyThe Coin Vault
Date: 02/27/2024
We are happy to hear your experience with us has been good! We work hard to make sure our customers have a great experience and great products at an affordable price! Thank you for the opportunity to serve you. We appreciate you and your business, and we look forward to working with you again soon. Have a great day!Review fromCraig H
Date: 11/18/2023
1 starI bought the Classic Collection Trio and over half of the coins were duplicates. I paid good money for this and expected a lot more. I will not buy anything else from the Coin Vault in the future. Maybe you need to change your name to " THE *** VAULT". *****Review fromJon W
Date: 04/06/2023
1 starJon W
Date: 04/06/2023
The quality of the bills I purchase were very poor. What they show on TV and what you get are quit different. I would not trust another purchase.The Coin Vault
Date: 04/07/2023
******************** purchased our 20-- $1 Silver Certificates in Circulated Condition. We're confident that our customers will be satisfied with their purchase, but if not, they may return for a refund or exchange within 30 days of your delivery date. Shipping and handling charges are non-refundable, and the product must be returned complete and in sellable condition to qualify for a refund. Refund amount will include full purchase price, and all collected taxes. The other terms and conditions are on our website for all other merchandise or If you have any questions regarding this policy, you can always contact **************** at **************. ******************** called for a status of his order but hasnt called us about the dissatisfaction of the purchase to give us a chance to resolve his complaints. We would be happy to speak with him regarding this.Review fromD. M.
Date: 01/17/2023
1 starD. M.
Date: 01/17/2023
Coin vaults latest rip off is the silver congratulations. The same coin is availble in same grade for a couple hundred dollars but since it came out of a congratulations box from the mint they are charging over $2500 for the box it came ouy of. Coins are from yhe same mint run as for other packaging and if you try to sell it to a dealer they may offer $200 or less dont be taken in because ngc gave it a different classification based on the box it was sold onThe Coin Vault
Date: 01/17/2023
There is a lot to learn about the numismatic business. Mintage and population are just a couple of very important terms that are useful. For example, as **************** put it, the same coin available in the same gradebut since it came out of a congratulations This statement makes the difference. You see, the item that is being discussed had just ****** out of a maximum mintage of ****** sets that were sold in the first year of issue of the Congratulations Set. 2013 was the first year of the Congratulations sets. NGC requires these sets to be sealed as they were from the U.S. Mint to qualify and, as of 1/12/2022, the population of this specific coin in a perfect PF70 Ultra Cameo condition was just 166. There are many factors that go into the pricing of products in the numismatic industry and mintage/population are a big factor. **************** hasnt purchased with The Coin Vault but one time in 2018 but we do not have the same coin, in the same grade or label available in a non-congratulations designation available to sell at all, let alone at Mr. ******* claims of a couple hundred dollars. I ask that you search around for the 2013 congratulations sets in a proof 70 grade and see what the range is for the items that you are claiming that we are ripping customer off. Also, here at **********************, we are committed to offering the lowest prices on television. As part of our low-price guarantee, we will match any lower advertised TV price on any identical certified product or product in original *************** issued packaging. The terms can be located on our website at www.thecoinvault.com or you can call in and speak to a representative at ************ M-F 9am-5pm EST to obtain more information on that.D. M.
Date: 01/18/2023
2013: Proof mintage includes coins sold in 2013 Limited Edition Silver Proof Set and 2013 Congratulations Set. Uncirculated mintage includes coins sold in 2013 Annual Uncirculated Dollar Coin Set. BullionProofUnc201342,675,000934,818*221,981*source ******************************************************D. M.
Date: 01/18/2023
2013: Proof mintage includes coins sold in 2013 Limited Edition Silver Proof Set and 2013 Congratulations Set. Uncirculated mintage includes coins sold in 2013 Annual Uncirculated Dollar Coin Set. BullionProofUnc201342,675,000934,818*221,981*source ******************************************************D. M.
Date: 01/18/2023
natritive from coin news on 2020 release of mint congratulations set "Congratulations Set Includes 2020-W Proof American Silver Eagle By ******************* ***** - January 9, ***** The latest gift product from the ************* Mint, the 2020 Congratulations Set, goes on sale today at noon EST. It includes the same 2020-W Proof ******** Silver Eagle that launches by itself, also at noon, albeit at a different price point and in different packaging."The Coin Vault
Date: 01/23/2023
****************, Mintage and Population are totally different. You are listing mintage information and we listed the population. The Mintage is the quantity of coins produced by a mint in any given year. The Population is the total of coins in a specific grade (graded by a third party grading service). For example, the ****-S ****** Dollar MS67 has a Population of ***** and a Mintage of *********. This means that out of the ********* coins produced at ********************** in ****, Only ***** have been graded in a MS67!D. M.
Date: 01/23/2023
So the unwitting ***** that pays **** to **** dollats as an investment take these coins to a coin ***** to sell and they get and offer between 200 and 400 dollars based on the grade of the silver eagle market is when they discover they were dupedD. M.
Date: 01/24/2023
here is the same coin on **** that came in a different package but the same date and grade as the coin they are selling to their audience for $2900.00 ***************************SSN**46?hash=item36adf89b56%3Ag%3A6G8AAOSwnNhjR2hn&amdata=enc%3AAQAHAAAAsH8rm9wFC7aEGJ6pGwRcm0lyvH5z%2F%2BS3iNOaXDTkusrFwU2sxonk9KTmlFZINwlPtT4e%2FPQ2jiP%2BZ%2F%2FBqEVM335xc9Y6GUmnPtz15%2FGIhm%2FIzRoCIU6t98xxbFGxStyLusht7PFncKUUUiJ4nIW9jxuMc2sHIFQ%2BW8iRNT5Pawf5%2BJgQZabAprCV1uisFJYgnAeoOwW7YAKGYJjXNx02g7Wa4%2FEDYTVHw%2B2igO7QgDvy%7Ctkp%3ABk9SR7C0gPS8YQ&LH_BIN=1 yoan call any coin dealer and ask the the grey sheey price
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