Reviews

*** was a great company to work with. They did a total roof, gutter, and siding replacement on our home. **** was awesome supporting us through the planning progress. And **** did a great job with the crew getting everything done, and ** please with the work they did going above and beyond.

Thank you for taking the time to share your experience with others. We truly appreciate your support and trust in our brand. If there is anything we can do to enhance your experience or if you have any further feedback, please do not hesitate to reach out to us. 

*** replaced my roof. I'm happy with that part of the job. However, beyond that much fell short. Those parts of the experience include:When they removed the dumpster from my driveway, they didn't magnet excess nails. There were at least **************************************** front of my garage door where my wife parks her car. That's a critical detail to overlook!Damage to the trim around the roof required that they return to replace it. TWICE. And I had to hound them to ensure it was done at all. At least 6 times I was told they would "be in touch" within 2-3 days to make arrangements and each of those times had to reach back out to ensure they followed through. 5 weeks later, it was finally completed. Know that if anything unexpectedly pops up around the job, a ton of your time will be required to keep them honest. They also left me more materials than I expected. This included 2 extra packs of shingles, 6 tar adhesive tubes, two drip-edging metal strips, a pack of ridge venting strips,s and a box of flashing. I'm estimating this to be worth something like $500 dollars. As it was more than I needed to be storing, I asked the ******* whether a refund was an option for these extra materials I was given. "Sure," he said, "I can take them and we will refund you." He did, but no refund ever arrived. I spoke with the production manager, ****, who was rude/argumentative, disrespectfully citing the "contract that I signed" he was happy to resend me. I was told that both the crew who left said materials made a mistake and that the ******* who promised a refund was also misguided. When I later followed up by email, he ignored me. I later spoke with the Chief Operating Officer at ***, ****, who said that I was misinformed and had no recourse. *** doesn't adequately train their employees, nor stand behind their word when their employees mislead you. They value profits over following through, honesty, and transparency. Better options exist that value customers

We have informed ************ at the beginning of the project that finding nails will happen, but to please let us know, this was going to be a process of coming back as many times as necessary. Although we use high technology magnets, it is impossible to promise not a single nail will be found, especially on rainy days. When ************ asked us to come back we did and remediate any concerns he had. In regards the extra materials, all of our staff is trained to know we always order 10% or more of waste factor (in which the Homeowner does not cover that, *** covers upfront that cost), just in case the the aerial measurements we obtain for every project are not 100% accurate. If measurements are accurate, all leftover materials are return to the store, but if they are not accurate we do not go back to charge the homeowner more, we absorb that cost. 

************ had let us know he wanted to do a shed that was not included in the contract. **** had explained to the homeowner that if he wanted us to do the shed, we needed to add a change of work order at an additional charge. ************ was not happy about it and decided he just wanted to keep the materials. We have let him know the materials belong to ***. Indeed he was upset and he had asked to speak to someone else in charge. 

When ***** called ************ explaining the exact same situation he said he understood about the extra materials, but he still needed them to do hi shed. We had let him know he cannot have the materials for free as they belong to ***. 

Later on he send an e-mail letting us know that because we did not let him have the materials for free he was going to reach out to the BBB and his credit card company. He also mentioned he was a Doctor and will make sure every Doctor he knows didn't use *** Roofing. 

We understand that sometimes clients want to make the best out of their money. Our standard procedure is to order extra materials in order to avoid delays for every project we have (sometimes they do not have materials being used on stock, we do not like to leave any roofs incomplete and expose). This is why we know our ******* did not tell ************ he could keep the extra materials, as he already was on the schedule to come back to pick them up after the crew was done. 

There is more to the list of materials than what he mentioned on his complain. We usually don't have a problem leaving a bundle of two of shingles, however he was requesting to keep more than that. 

We are happy to provide a copy of his contract where we mention our procedures when when it comes to ordering materials. 

Thank you, 

Mishell Cox