Business ProfileforPlumbing Mysteries & Solutions, LLC

Hired company Plumbing Mysteries and Solutions to fix drip in water line under bathroom/kitchen, replace drains under toilet bathroom sink and replace hot water line to bathroom sink on Dec 18, 23. Paid for service on Dec 19,23. This Plumber verified everything was done and in good condition except, it was written in contract that plumber would come back to finish cutting down drain pipe and placing flange for toilet to be put on, once customer called and reported tile was finished. I called and told him it was finished, but this has not been done and plumber will not respond. Dec 23, 23 main water line, that was repaired, broke. Tried contacting plumber numerous times to fix, with no response. My basement was flooded. I had to call another plumber to repair damage in two different places where Plumbing Mysteries and Solutions had placed Shark Bite fittings onto galvanized pipe (have pics from new plumber and notes) and it slipped off pipe causing flooding in my basement. Note: Shark Bite fittings are not warranted for galvanized pipes. Plumbing Mysteries and Solutions contacted me 5 days later, reporting that their phone service was messed up and that this is why they couldn’t respond. I asked for reimbursement for having to hire another plumber,. Note that their website reports a 1 yr warranty and they did not respond to fix it. Plumbing Mysteries and Solutions responded that their work is only warranted if they repair it and would do nothing because they do not feel responsible for this situation. Also they said that it was my choice to fix it, but that I could have waited until he/they responded to me and he/they would have then fixed it for free. That was their admission that those breaks were due to their error. Plumbing Mysteries and Solutions has still not completed work in contract and will not contact me to finish repairs already paid for.