ComplaintsforArmed Forces Insurance (AFI)
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Complaint Details
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Initial Complaint
01/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I hired this company thinking that they had my back. *** ****** called me and said that she had been referred to me by an app for vets. So I went with it and hired them for both car insurance and renters insurance. Upon reading the terrible reviews this company has I changed my mind. So I had been emailing back and forth with Ann so I figured I would get a prompt response to wanting to cancel my service. Now she’s not returning my emails so I wrote a letter and had it sent certified mail. Still no response. I was hoping I wouldn’t have to leave a bad review because *** ****** was so sweet. Anyway I want a my money returned and my renters insurance canceled. I will be contacting the insurance commission in my date and in Kansas. Vets shouldn’t have to worry about companies created to help us doing us dirty. Anyhow my dad is an attorney and I will be seeking action if my requests aren’t met in a timely manner. Upon calling the app that ** ****** said referred her to me they said they don’t give any information out about there customers so not sure how they even got my phone number when I wasn’t shopping for insurance. Anyway I contacted the app and informed them of their bad reviews and asked them to consider removing the company for mistreating vets and service members. I regret having to go to such lengths to get a refund. If not I will be fine with that too it will just get my father a handsome check. Look elsewhere for insurance.Customer response
01/05/2024
Ok here’s an update since a can’t cancel my complaint. They called me back and they had been out of the office . They offered me a full refund and apologized. They seem like there trying to be honest and reputable. Anyway I can’t not recommend them because my experience was positive now. Every company has some bad reviews and this one seems like they try hard to not disapoint.Initial Complaint
06/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have a home in Waynesville, MO and I filed a claim to get the roof repaired. The estimate of the damages is $17,000.00. They are sending out a partial payment to get the roof repaired. I called numerous times and I still have no payment to get the roof repaired. I had to get the money myself, asked to talk to a supervisor and got the runaround and never talked to a supervisor. I can't get anyone when I call them. No one has called me back. I want the roof to be repaired and to issue the payment for the roof,Business response
07/05/2023
Requested response is the letter in "Attachment(s)" .
Thank you for notifying Armed Forces Insurance Exchange (AFIE) of the above captioned complaint filed by ****** ***** on claim number ********. It is our understanding that the complainant cites the reasons for the complaint as: Customer Service Issues. Please accept this correspondence as our response. The claim was reported to AFIE on May 16, 2023, by ****** ***** and assigned to Justin ******. On May 17, Mr. ****** called and left a voicemail for Ms. *****. Ms. ***** called back on May 18 and spoke to Mr. ******. Ms. ***** stated that she was out of State and would like her roofing contractor, Waylon Bales to be the point of contact and manage her claim for her. Ms. ***** informed Mr. ****** the residence was vacant and listed for sale and that it was currently under contract. Mr. ****** explained the claims process and sent an assignment for a field adjuster to inspect the damages. The field adjuster, ****** ********* *** **** *** ***** on May 24 to inspect the damages to Ms. *****’s residence. After Mr. ********* completed his inspection, he finalized his estimate and forwarded those findings to AFIE. Upon completing a review of the estimate, it was approved for payment. At which time, ******** ******** issued a payment for $6,805.41 and mailed it to the mailing address we had on file for Ms. ***** which was *** **** ***** **** ******** ***** ** ***********
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Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.