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Find a Location

AMC Entertainment has 88 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAMC Entertainment

    Family Entertainment
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 32 Customer Reviews

    Customer Complaints

    308 complaints closed in last 3 years

    104 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    AMC Entertainment has 88 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      11500 Ash St One Amc Way, Leawood, KS 66211-7804
      BBB File Opened:
      9/25/2000
      Years in Business:
      39
      Business Started:
      12/26/1984
      Business Management
      • Gerardo Lopez, CEO
      • Craig R Ramsey, CFO
      Contact Information

      Principal

      • Gerardo Lopez, CEO
      • Craig R Ramsey, CFO

      Customer Contact

      • Gerardo Lopez, CEO
      Additional Contact Information

      Fax Numbers

      • (302) 655-5049
        Primary Fax

      Customer Complaints

      308 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/29/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      AMC Theatre I patronized the Lynnhaven Virginia Beach, Va., AMC Movie Theatre after having been away from theatres for a little while. I was excited to see the release of the newest “Silent Place” franchise installment. I’d also just renewed my “Stubs” annual membership. Boy… was I disappointed. Extremely disappointed. The concession stand was absent of nearly everything. There were NO “sliders.” There were NO “hot dogs.” There were NO “Flatbread Pizzas.” There were also NO real options for the Soda dispenser. ALL of the viable flavors were gone. How is that possible on the opening day of a significant movie, ON a Friday night, at the beginning of the Summer season? Unconscionable. In a day and time when movie houses are closing left and right, does AMC do THIS to their customers?!? There are NO concessions, YET it still charges customers FULL PRICE for a subpar experience. This will be the last time I patronize an AMC theatre. EVER. Please refund me the amount paid for the “STUBS” annual membership. As a stockholder in this company, I am EMBARRASSED to be associated with it in any way. Come Monday, I’ll be selling ALL of my shares. T**** ** ******* **********************
      Read More

      Customer Reviews

      32 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Alyssa H

      1 star

      07/03/2024

      Customer service refused to help with a system issue and their only option for a solution was for me to share all of my personal and payment information via email.

      Local BBB

      BBB of Midwest Plains

      BBB Reports On

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