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          Business Profile

          Epoxy Floor Coating

          Etek Custom Coatings, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Epoxy Floor Coating.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/23/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            *** the owner seems like a great guy and says all the right things on the front end. If there is an issue he is unreachable and will avoid you. This floor is unsafe and the own will not stand behind his warranty You can see from the pictures that this coating did perform as promised. These pictures are from less than a year of wear. I would strongly recommend finding a different provider.

            Business response

            09/12/2023

            ***** ****** has reached out to us in the past regarding his floor. However, it was not regarding the floor not performing other than it being "slippery." While our warranty states the floor is not our responsibility when it comes to being slippery, specifically when wet, we came in and added additional texture for him. Keep in mind, this is for an auto shop that has oil and grease spills and constantly pressure washed making the floor wet. ETEK has and always will back up our warranty and in this case we went above what our warranty states. If there are issues regarding the floor in terms of chipping or peeling we are happy to address.

            Customer response

            09/21/2023

             Complaint: ********

            I am rejecting this response because:

            Please see the attached pictures, This is clearly and issue beyond just being slippery.  See the unanswered texts where I ask to meet with ***.  We added a drainage trench and water to wash the floor regularly after this was installed.  As you can clearly see this is poor quality and customer service.  His contract clearly states a warranty and he needs to stand behind his work 



            Regards,

            ***** ******

            Customer response

            09/28/2023

             
            Complaint: ********

            I am rejecting this response because:

            Please see the text image I send.  I have made many attempts to contract *** including texting, calling, and stoping by his physical location.  He will not return my calls to rectify the floor, which you can see from the earlier photos provided is flaking and peeling.



            Sincerely,

            ***** ******

            Business response

            03/08/2024

            Install manager stated he has called ***** twice to set up a time to do a test area on the floor and he has not received a call back as of 1/16/24 to schedule a time to come out. Screenshot attached showing last call log.

            Customer response

            03/14/2024

            More lies by **** He agreed with terry to come out and fix the floors on 1-1.  He did not respond.  Here are the text messages. 

            Business response

            04/11/2024

            Etek Custom Coatings is willing to come out on any of the following days. At this time, below is the current appointment times they have available:

            April 26th at 8am

            April 30th 10-noon

            May 17th 11:30-1:30

            If you could please let us know which day and time works best for you. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          Revoked BBB accredited businessF

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          8755 Long St

          Lenexa, KS 66215-3529

          (913) 745-3732

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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