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ComplaintsforNational Home Buyers Alliance
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went to national homebuyers, for help purchasing a home and I was told I was Pre-approved, I paid the required money they wanted to be in the program, I didnt need any help with my credit, they took my money and alls I got was a phone call maybe once a month telling to to keep my credits cards down, I did everything they askd of me with nothing in return, I worked with this company for over four years and still nothing, so i gave up. But I should be refunded my money this company is taken peoples money and get nothing in return, I think a class action lawsuit should happen, and they still on the radio telling lies to the community.Business response
05/11/2022
Specifically, ******* complaint contends that she was told she was preapproved, that she didn’t need any help with her credit, that all she received was a phone call once a month telling her to keep her credit cards down, and that she did everything that was asked of her and received nothing in return.
On January 26, 2019, a comprehensive mortgage evaluation was completed outlining ******* financing options with both FHA and Conventional loan products. For *****, she needed to reduce the usage of her credit cards and pay down the balances for her scores to rise to the point where they needed to be to receive financing.
On August 26, 2020, credit was pulled after ***** indicated she had completed the work necessary and was ready for loan submission. After pulling a new report on ***** it was discovered her two credit cards were within a few dollars from being maxed out and there was new derogatory credit activity causing her scores to drop to the mid 500’s.
NHBA began a new plan or a new old plan of advising ***** to pay down her credit cards and to keep them paid down, we also started exploring the options for contacting and settling the new collection to distance herself from the most recent derogatory mark on her credit. Unfortunately, in February of 2022 her file was suspended after six months of NHBA emailing and leaving messages and not hearing back from *****.
While it is unfortunate that ***** did not finish the program and buy a home, I find it hard to substantiate her claims of having done everything that was asked of her sans keeping her credit card balances low. Additionally, I have counted the interactions or attempted interactions with ***** whether by phone or email and have found it to be around every 7 days which happens to be more frequent than once a month as she claims.
As always NHBA stands ready to finish the agreement we have with ***** should she choose to do the work necessary and see this whole process through.
Customer response
05/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.