Complaints

This profile includes complaints for Emerson Enterprises Unlimited LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Emerson Enterprises Unlimited LLC

  16309 W 108th Cir Lenexa, KS 66219-1372

  
• 

  Emerson Enterprises Unlimited LLC

  13935 Gold Cir Omaha, NE 68144-2359

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is one of the worst roofing companies in the Kansas city Metropolitan area. When they come knocking on your door please please please do yourself a favor and slam it shut or don't open at all. ******* ******* came knocking on my door after the march storms hit. She was very friendly and made many promises about how the whole process would go down. Day after I sign the contract she ghosts me and it takes a week to even get a copy of the contract sent to me and by that time I could not even cancel due to the 5 day policy and has to be filled out in person at the office far from my missouri home. Find put she is no longer with the company and that some guy named Nick who was supposed to be her boss was taking over and would have me taken care of. Bottom line never once was there any communication other than what I had to call multiple times for just to find out anything about the status updates. At the end of the day 5 months later the rood was completed eventually. Took them a few extra trips out because they didn't seal up the roof to keep birds out properly. Had to keep following up avout the final bill with a worthless woman named ******** in the billing department who doesn't know how to do her job, she ran my check electronically without permission because they were to lazy to drive out to pick up the physical check. And finally they managed to get every penny of the money they were supposed to get in the contract but my portion was shorted over $1400 and all they told me was that someone must have fat fingered a number.

  

  Business Response

  Date: 09/24/2024

  We've never made claims of being perfect.  At the end of the day we are all human and simply put, the sales rep made a mathematical mistake.  The project was installed properly and while there was a small repair needed, it was handled quickly.  Each of our employees are humans and deserve respect the same as you.  To call any one of them worthless is uncalled for and out of line especially when she was just doing her job.  I do agree that the communication, especially once your rep left to handle a personal matter out of state, could have been better.  That is something as a company we are always trying to improve on.  You're entitled to your opinion of our company but I'd ask you to consider the fact that your project was completed with quality materials and installation.  We stand behind our warranty and if anything comes up in the future we will be here to take care of it. 

   

  

  Business Response

  Date: 10/15/2024

  The felt deduction is shown on line 3 of the invoice you attached.  The parentheses around the number mean it's a credit.  It WAS deducted from the invoice amount.   As I mentioned before, it was a simple human mistake but in the interest of doing "the right thing", we are willing to credit you back the $1,400 that would bring your Owner out of pocket back to the $2200 listed on your contract.  While this is not a practice we will get in the habit of doing, ******* is not here any longer to speak for herself nor was her manager available to assist or verify the contract amounts before having you sign.  I'd advise you in the future to verify numbers  before signing a contract but I think it's safe to say, we've all learned something here.  I would ask that you remove any negative reviews as we feel we have now met your requests.

  If you agree, I will issue a check to your home address this week. 

   

  Customer Answer

  Date: 10/16/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will remove the Google review once I have received the $1400 credit payment. Thank you for doing the right thing.
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on may 20th i was given an estimate. i paid half of the price to have the hail damage on my roof and that initial work was done june or july. For 2 monthes now i've been told "it'll be done next week" in relation to my gutters and the roof on my deck. The project manager has ghosted me and the sales guy has repeatedly lied to me.

  

  Business Response

  Date: 09/11/2024

  Hi ** *******  I apologize for your frustrations.  You certainly deserve some updates.  On my end, it appears the metal porch roof has been completed and we are just waiting on gutters.  I have requested an update from our Production team and will reach out as soon as I hear back.  Please keep my name ******* and number ************** handy and reach out to me directly if you need anything.

  Thanks

  *****

   

  Customer Answer

  Date: 09/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the metal roof on the porch hasn't been completed nor have the gutters. 
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 09/23/2024

  Hello.  You're correct.  There was confusion on our end as the subcontractor was paid for the metal porch install but it did not get completed.  I will have a date for you this week on when that will be done.

   

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used them mid 2023. They did not install flashing on most of our roof and in the rare spots they did, it wasnt sealed, and because of it, it left opening for bats to get in and infest our attic. Cost us 10 grand to deal with the removal and clean up and Emerson won't speak with us to resolve this. They did ask for the receipt and said they would get it to the guy who handles payments but won't get back to us anymore. We have the animal control people and bat clean up people saying 100% the lack of flashing caused the infestation. One lawyer we contacted even said that Emerson has a very bad reputation among roofing.

  

  Business Response

  Date: 08/08/2024

  Emerson received a call from the homeowner where their pest control company indicated that bats were entering the attic through an area where flashing was not installed or installed incorrectly.  We promptly had a third part repair technician come out and inspect the roof.  At this time, it was photo documented that all flashings were in fact installed and installed correctly.  The homeowners sent us an estimate for almost $9,000.  As a part of our due diligence, we called the pest control company to request photos of what they are reporting as faulty flashing and they indicated that they do not have any photos and are unable to provide any support to the claim that this infestation is Emerson's fault.  
  

  We have never claimed to be perfect, and we fully understand that the homeowners are in a very difficult position.  We do, however, stand behind our work and had this actually be proven to be Emerson's fault, we would have been more than willing to work with the homeowner.  Simply sending and estimate and expecting payment does not constitute reimbursement when it cannot be proven to actually be our fault.  

  

  Business Response

  Date: 08/12/2024

  When I review photos from the original roof installation, the flashings are all installed correctly.  See attached.  These were taken in November of 2023.  Our office did call the pest control company and spoke to a gentleman named ***** and ***** is the one that told us they don't take photos during their inspections.  That was not a lie.  We aren't interested in being malicious and only want to resolve the issue here.   What is the resolution you are after here?

   

  Customer Answer

  Date: 08/13/2024

  
  

  Complaint: ********

  
  

  I am rejecting this response because:

  
  

  1) you can clearly see in your pictures and mine that the flashing is not sealed onto the roof in multiple places, allowing for bat entrance. 2) you didn't send us or the BBB the pictures of the areas I sent where the flashing was not installed. We never said all the flashing was missing. We just said some of it was, and that is where the bats got in. The picture, for example, with all the attic insulation outside on the roof. Where is the picture showing that the flashing was installed? You only sent areas that your people did do the work correctly and again, we never said all of it was bad, just some.  

  
  

   Also, the animal control comapny does take pictures because I have them and attached them.  They don't typically take pictures but I asked them to so I could see what the damage was since I couldn't get into the attic like they did and to have proof that the flashing was not installed correctly. I have their numbers sending us those photos and the company willing to testify in court that a) they did take those pictures and b) the improper flashing was the cause of the infestation.  

  
  

  All we want is what we've said before: reimbursement for the damage your company caused.  It seems you have a reputation for this.  Many people I've talked to who have used you say you cause more damage/problems than you fix.  

  
  

  I am more than willing to change my reviews on social media and end my complaints to the BBB if the bills from the bat clean up are reimbursed or credited to our roof payments. Either one.  

  
  

  
  

  
  

  ****** ******

  
  

  
  

• Initial Complaint

  Date:06/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Emerson was contracted to replace my Roof in 2023. They started the work in December 2023 and had multiple quality control issues to include cracking my gutter, breaking a window well cover, installing torn/damaged shingles, and not following city of Omaha code. It has now been 7 months and the work is still not completed. I am considering this job to be abandoned at this time and would like a complete refund so that I can hire a company to install the roof properly and replace the gutters that Emerson broke. I have tried working with *** ****** and ***** the owner on these issues but nothing gets completed. At this point there is likely even new hail damage on the shingles they installed in Dec 2023. Taking this long to complete a simple job is not acceptable.

  

  Business Response

  Date: 07/14/2024

  The roof is installed correctly.  There were a few areas where damaged shingles needed to be replaced, which has been completed.  The damaged gutters, even though contractually not responsible are scheduled for replacement this week.  They will need to be painted to match the current house color.  The broken window well covers were replaced and all items have been taken care of.  The mid inspection failed due to the ridge vent going over the fire wall (with this being a duplex) but has been corrected and resent to the city and closed out.  There is nothing remaining to substantiate a refund or having to redo the roof.  

  

  Business Response

  Date: 08/02/2024

  We are not agreeing to a refund.  The cus***er has continued to find things that he is not happy with AFTER we send someone out to make repairs.  There has never been a complete comprehensive list.  If there were, we'd be able to address all items rather than some and have more come up. 

  This cus***er has withheld final payment on not just his home but his fathers also.  He's after a refund only.  Our work is warrantied and we have tried to make the repairs.  Having a couple shingles that need to be replaced is not severe enough that a full refund should be given.  We are not negating the fact that this has gone on far too long.  The hardest part is that as a General Contractor we rely on Subcontractors to handle all physical work.  This means we are at their mercy with regards to scheduling.  Sometimes they tell us one thing and things change.   While we agree that it is not the cus***er's problem, it has been a large source of the issues here.

  We are interested making sure the cus***er is happy but we receive texts on Sundays mostly with harsh demands and claims of this being "complete bulls**&".  We will not tolerate being verbally assaulted or threatened.

   

  Customer Answer

  Date: 08/04/2024

  
  
  I am rejecting this response because Emerson has had since December 2023 to address the issues with this roof. There are damaged shingles and broken and unpainted gutters that have not been repaired. 
  The owner is stating that there has never been a comprehensive list is a complete lie. I have been on the roof personally 3 times with Emerson Managers. In December 2023 I went through the roof with *** ******* the Project Manager. Bob had personally stated that this roof was one of the worst he had ever seen. He took lots of photos and it was agreed that there were multiple repairs to be completed. Repairs included replacing MANY damaged shingles that the crew installed, fixing the drip edge, repairing a broken window well cover, and REPLACING and PAINTING broken gutters and downspouts that the EMERSON crew damaged. There was a COMPLETE LIST and BOB has the list. If he never submitted it, that is not my fault. 
  Since then, I have been on the roof two more times with Omaha manager *** ******. I also pointed out the damaged shingles to ***. *** repaired the Window well cover. I had been told by both ***** and *** that the damaged shingles were repaired. This is not true and completely unethical behavior. 
  The owner stated that the roof had been repaired. This is a complete lie as photos show that there are still MANY damaged shingles. The owner states that I need to point out which shingles are damaged. Why do I need to do this as a cus***er? I have been fighting Emerson on this since December 2023. I have taken time off of work and not to mention it is 60 miles round trip for me every time I go to this house. 
  Emerson has had every chance and more than enough time to fix these issues. How is it acceptable for a supposed reputable company to allow theses issues to go on this long? 
  At this point, I want a 100% refund for everything and I want to be paid for the gutters to be replaced and painted. 
  The roof is terrible because Emerson has no quality control. I need to start over completely with a new roofing company who will actually install the roof properly. 
  How is it fair for me as a cus***er to keep having to fight Emerson just for them to do their jobs. I referred Emerson 4 other houses and this is how they treat me. 
  Emerson should not be in business and should lose BBB accreditation. 
  I am not withholding funds on my father's house. Emerson started that project in October 2023 and it is also still not complete. *** ******* at Emerson even told me he would venmo me the referral money and he never did so. 
  I want to be done with this! Emerson has had more than enough time to make the repairs and make this right. Instead of just finishing the job, they lie, make excuses, and continue to blame me for finding new issues. I did text the owner that this is ******** when I found that Emerson only replaced 1 part of the broken gutters. Considering this has gone on since December 2023 and ***** at Emerson still can't get it right, this response is not out of line. 
  ***** has lied to me about roofing repairs being completed when they are not. Evident by damaged shingles I found on the roof last week. Pictures of damaged shingles attached. 
  Emerson, why don't you just make the repairs properly so we can all move on? If not, just return all my money and will start over with a better roofing company. 

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We elected to have our neighbor, **** *******, and his employer to repair our roof due to storm damage that occurred in December 2021. The issue is not due to the quality of the work, it is the business tactics ******* utilized during the process. Mr. ******* was aware we had a subpar insurance policy that would not cover the total cost of roof repairs. He should have negotiated & included this in the estimate & our the contract before we signed for repairs. We believe the $50 permit should not have been included on our bill since it is a cost for them to perform their duties as a professional company within Gardner, KS & before the city updated their ordinances 3/1/23. ******* has been aggressive, especially when billing and payments are involved. Before the roof was repaired on 1/27/23. Mr. ******* eluded that if ******* did not repair the windows, A/C unit & gutters, that money could be applied towards the cost of the roof. We asked both ins & ******* how much we had to pay out of pocket to ensure we met our obligation; therefore, we pd ******* $4939.90 which was $3939 was non-recoverable depreciation. I don't know what $1000 in "upgrades" ******* states we had because there is a contradictory & ambiguous language & figures listed on both the estimate, statement & invoice. Statement show repairs are $9737.74 total (3086.70 roof replace + 1049.14 PWI ice/water barrier + 612 dump fee + 4939.90 ACV + 50 permit fee). Ins pd $3952 (114.47 + 2969.23 + 413.47 + 454.83) & we pd $4939.90 = $8891.90. There's a $245.84 difference between $9737.74 & 8891.90. ACV Gutters, windows, garage & AC unit were not repaired & $853.35 should not be factored, if it was. Mr. *******'s daughter, ***** ******, was bullying & aggressive to make us pay $842.84 despite ins withholding payment. She prematurely filed a mech lien & threatened foreclosure when our adjuster stated there was miscommunication between them & Emerson. Problem uploading all the documents. Might have to fax or email.

  

  Business Response

  Date: 05/04/2023

  While the customer's opinions are valid, it is important to address that the customer signed a contract in the amount of $9,687.74.  This included both portions from the insurance company and out of pocket.  Permit fees are a part of the project and the company should never have to just cover those costs.  The permit fee was added to the invoice and sent to the carrier.  If the customer's policy does not include coverage for code items, that is not our responsibility to cover.   We have not billed for any more than our contract plus the permit fee.  If the customer is adamant that they should not have to pay the permit, I will cover that.  I cannot however, waive the remaining balance on a contracted amount.  If the customer did not want to pay that portion, she should not have signed a contract agreeing to paying it.  The statements of ***** ****** being ****'s daughter are irrelevant to the claim/complaint and and thus just further validate that the customer is finding fault in areas where it doesn't belong.  The customer has not returned any calls nor emails regarding her account.  Our collection policy is followed regardless of the customer.  As a contractor we only have a certain number of days to collect before our lien rights are exhausted.  We will not sacrifice our rights simply because a customer doesn't think they should have to pay an amount they agreed to when they signed the contract.  We do not agree to the request to offset the entire balance and we will not release the lien that has been filed until the customer pays her balance in full (less the permit fee of $50).  If the rep did not communicate in a clear manner, we profusely apologize for that.  We cannot however waive a balance because a customer doesn't like how someone spoke to them.  The roof was replaced and expenses have been incurred.