Business ProfileforEdible Arrangements

On Thursday, May 9, 2024, I placed an online order for delivery to show my appreciation for my son's special needs teachers. This delivery was to take place the following day, May 10 and was comprised of a teacher appreciation fruit tray, as well as a small tray of home-baked cookies. The entire order was $95.10, with the cookies only $15 of that amount. I wrote in the "delivery instructions" section of the order, that delivery must take place before 2:00pm as this location for a delivery was to a middle school. On Friday May 10, I was tracking the order, and at 2:30pm, it still hadn't been delivered. I called the store and talked to the owner. He informed me that he would guarantee a "fresh" delivery on Monday, May 13. I agreed, although I was frustrated that it wasn't delivered. On Monday, May 13th, a delivery arrived at school as the teacher's were leaving around 2:30. The small dozen $15 cookies were the only thing they received. There was no $70 fruit tray delivered. Again, I called the store and no one answered. I called again later and an older lady picked up. I told her I was so frustrated and I wanted a refund. She said she would look into it and "get back to me." I never heard a thing. The following day, Tuesday, May 14, I called back but no one answered. I left a message that I demanded a return phone call because the delivery hadn't been made. When I spoke to the same lady, she told me that she remembered talking to me the day before. She asked me to be put on hold while she looked into it. I was put on HOLD for 45 minutes, before I hung up because she NEVER returned. I hung up and immediately called back numerous times, but no one would pick up the phone. This is THEFT. I left a message, again, no return call. I proceeded to put a review online so that others wouldn't go through this unethical business practice. I noticed that numerous people have had the exact same experience as I've had. Unethical and stealing business practices.