Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started a contract with Nomo Pest Control. From the beginning we had problems with scheduling, technicians would no show, cancel, or reschedule without contacting us. Once they did show up, the service was poor. We contacted them multiple times with photos to show that the service was not working and the insects remained. Following a series of ignored contact attempts, we requested to cancel our contract with them due to a blatant lack of consideration for customers and breach of contract on their end. This was met with hostility with a "supervisor" who answered a phone at their reception area. She told us at that time she would cancel our contract before hanging up on us. We were unable to get that statement in writing despite multiple attempts. We did have contact with another manager who stated they'd not charge us further until we were satisfied and we would have continued service. Following that the first service they no-showed, the second service they cancelled due to technician illness and were unable to reschedule until another time. They never rescheduled. In December we requests via phone call to terminate the contract without the cancelation fee as we attempted to resolve without any effort on Nomo's end. We were told this would go into review. 3 months later they send an email saying we owe the fee + $10 in a late fee. We contacted advising we hadn't heard back, they stated someone would contact us. Following a week with no contact, we again had to reach out, and were then told they did close our account but the cancelation fee and late fee were still due and they would not waive that. Anytime we ask to speak to a supervisor or escalate within Nomo, we are met with a brick wall. We're filing this report in hopes of help settling this dispute to cancel the contract without penalty/cancelation fee.

  Business Response

  Date: 03/28/2024

  We are sorry for your experience. Instead of cancelling before lets finish out the agreement. 

  Nomo feels justified in finishing due to the facts we gave a massive discount for the commitment, and we come back for free of there are problems. 

  We want you to receove great servoce and apologoze about the reschedules/sickness. 

  Looking to finish up and give you the quality you deserve. 

  Thank you

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business has not provided the service agreed to even after I have made contact and have video proof asking for the service. They still charge me (a higher amount than agreed and refuse to cancel my account without an additional charge of $200.) I don’t see how they can get away with charging people for doing nothing and refusing to cancel without charging you more money. This is the worst scam and I don’t want others to be tricked and trapped the way that I have been.

  Business Response

  Date: 01/15/2024

  There have been four services completed at this address. We have GPS trackers and service reports that confirm where the service was done, what products were used, and where they were applied. We are happy to send that over, if wanted. In addition, we do offer free reservices to help the customer feel satisfied with the service. This way, we can come out again at a time when the customer will be there in person to witness the service at the time of the service. If there are any additional questions, feel free to contact us at *************

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer stated the business showed up June 1, 2023 on a door to door sale. He told the sales person the $110.00 was too high to spray for bugs and he then dropped the price twice to $75.00. Consumer agreed to the one time fee of $75.00 for interior and exterior spraying. Consumer stated the business came back but he wasn't interested due to the salesmen not providing a contract or any information. Consumer never received a receipt in the mail or anything. Consumer stated he got a random change of $210.00 and have no understanding of why he got charged.

  Business Response

  Date: 09/19/2024

  It looks like this customer entered into an agreement on 6/15/23. The agreement states that "If, for any reason, at any time, the contract is cancelled before its completion, and the initial service has been performed, customer agrees to pay the full initial service charge". They requested to cancel before the agreement was completed, which is why the initial discount of $210 was charged. If there are any further questions or concerns, we are happy to go over the account. ************

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not satisfied with NoMo Pest control, yellow jackets are worse since they started treatment. I am a senior and cant afford to continue paying monthly for treatments that have not worked. In fact my pest problem is worse! I refuse to pay any more payments and they have threatened to charge me late charges! Wish I had read reviews before!

  Business Response

  Date: 08/22/2023

  We are so sorry for any continued pest problems. We have a free reservice policy. We won't be able to come do free reservices if you aren't current on your bill. We deserve to be paid for the work we do. We have had great success with many thousands of customers. Sometimes it takes an extra treatment to get certain pests under control. Give us a call, we are here to help you. 

  Nomo Pest Solutions

• Initial Complaint

  Date:07/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 23 a **** ******** came to my door about nomo pest solutions. The service was to be for 12 and pay every other month. That is what I was told. The service is every other month I have discovered. They were not here very long their last service either. I have not seen any decrease in big activity in any way. They said they. Over mosquitos and wasps but I have wasps on my deck and mosquitos still bite the heck out of me. I have had pest control service before from a reputable company and they do inside and outside the house to cover pests. Some pest need additional chemicals. I do believe this company sells a service and is paid but they do not provide the service they claim.

  Business Response

  Date: 07/29/2023

  We are sorry for any misunderstandings  with the agreement terms. This customer was explained the service amount and the service dates we come out. We have a recorded welcome call that was sent to the customer where she verbally agreed to the bulling terms. We have 3 forms of communication to make sure we are all on the same page. Please reach out to the office if you would like a copy of the signed service agreement as well as the recorded welcome call. Thank you. We are here to help. You have free return visits if needed. 

  Customer Answer

  Date: 08/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:this company does not have good business practices. The dates provided were for billing but was supposed to be a monthly service.   This company does not provide the service it states. I still have ants, I still have wasps and I still have mosquitoes which their service w stated specifically they would get rid of.   The ants are right outside my house and got all over me while doing yard work. We still have had spiders including brown recluse. My dogs also have fleas which we have never had the 4 years we have been here.  This company DOES NOT provide the service even their contract says. Fleas- wasps spiders and several ant species are stated in the contract they were to target yet i have seen no change
  

  I have had service at another place not local to here and never had any of these issues with their monthly service. 
  
  Regards,
  
  Kristine Jackson

  Business Response

  Date: 08/11/2023

  We are so sorry for any issues with the bugs you are having. We go to great lengths to ensure we are using the most effective products on the market. Pest Control isn't perfect which is why we offer free return visits. Many apologies, but we want you to know we want to make it right. Call us anytime you need us okay? We will come back at no extra charge between your services. 

  Customer Answer

  Date: 08/23/2023

  There was someone here on aug 14 to do my yard from nomo. He said he saw the ants on my house.  He said that their treatments lasts 3 months but it had been 2 months since they were there last.  He said it should take 2 weeks for the chemical to kick in but I asked him if it lasts 3 months and my last service was 2 months then it should not take 2 weeks.  I should not have an issue if it lasts months. 
  he went around the house but not directly into my back yard. I was home and there is access.  I still have ants in my front and back yard and they were on my deck.  Their chemicals do absolutely nothing.  
  

  I do not think the person in June did anything as he was not caught by my camera.  I can always tell when my lawn guy is here because I get a notification.  Even the guy here on aug 14!was caught on my camera. 

   

  Complaint:********
  
  I am rejecting this response because:
  
  Regards,
  
  Kristine Jackson

  Business Response

  Date: 08/24/2023

  Give us a call! We are here to help. We can help explain why the best professionals in the industry keep the schedule we keep. 

   

  Also, if there is any dissatisfaction with any part of our service let us know, we always want to give people everything they pay for and more. 

   

  The gps trackers we use, match up with how long a service should take. But again, we want you as the customer to be happy. Please let us know how we can be better for you. Give us a call. 

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Nomo Pest Control right about 2 months ago. In our contract they told us they would treat our yard for mosquitoes and moles, and if we had any issues or seen activity, they would come back out to retreat. The very first treatment they came out they didn't even treat our yard for mosquitoes and I emailed them about it right after and they said they would send someone out to retreat. In the 2 months that we have had their services I have yet to see them treat our yard as they promised to do. Most of the time there has been someone at our house to watch them treat. One of the times we were not home I have them on video spraying the front of my yard barely even for a min...did not treat for mosquitoes or moles and did not touch the back or sides at all before they got back in their vehicle where they sat for about 10 minutes before driving off not treating our yard properly. I have called and emailed multiple times and finally I told them I want to cancel because they have yet to hold up to their side of the contract. They are telling us we have to pay the $200 cancellation fee and we are arguing with them that we should not have to pay that because they never provided the service they promised us, because if they did, we wouldn't be canceling. I have no issues paying for a service we are getting, but they are not providing us with the service they promised. I just want my $100 back they already charged us and they can keep the initial fee they charged of $79. I just don't understand how they can argue with us when they know they have not been treating us for mosquitoes. When I signed up, I told then that was the only reason I signed up to begin with. If you have any questions please reach out.

  Business Response

  Date: 07/21/2023

  We checked all service records and it does show that we did treat the yard. I am wondering if there is some sort of miscommunication because we always offer our free return visits if service didn't reach customers expectations. We always strive to not just meet expectations, but exceed them. We are so sorry that we may have fell short of that. We do always honor our free return visit policy. There are some products that do require a 10 day period where we have to wait that length of time to re-apply that product. Rather than cancelling, please give us the opportunity to make things right and give you the service you deserve. Thank you. 

  Business Response

  Date: 09/26/2023

  Thanks for reaching out. We generally like them spending more time even with the equipment that allows us to do a high quality service in not a lot of time. As long as we lay our product in the places it is supposed to that is what matters most.  We are only wanting you the customer to be happy and satisfied and will do what it takes to make that happen. We are here for you and would love to make sure you get the quality you deserve. Please reach out if you would like to schedule something with you there and we would love you to be clear and direct with our team to ensure we are up to your expectations. We always want you to get the best. Give us a call we want to work this out. Thank you!

  Customer Answer

  Date: 09/26/2023

   
  Complaint: ********
  I am rejecting this response because:

  Only way to resolve this and make us happy is to drop the cancellation fees/charges and just accept the $179 we have already paid as the cancellation fee since we didn't get the services we requested. If you will just drop everything and leave it be that will help this be resolved without us having to file with the attorney generals next. I am trying to work with you guys here but you are making it very difficult to do. I have called and spoke to you guys many times and there has been no satisfaction at this point it is best to just part ways. You guys have already been paid almost $200 from us and it should be more than adequate to satisfy the cancellation fees.

  
  Sincerely,
  
  Natasha Mckinney

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have complained about wasps ants and moles the whole year I had service. I continuously asked to cancel they kept saying they would retreat. Only saw the truck in front of my neighbors house and nobody ever got out or treated my yard. When I would call they would say we’ve had this complaint before we’ll send another technician. I’ve never had such a bad experience all the way around. From them selling it to me telling me I could cancel at any time. To the customer service rep.

  Business Response

  Date: 06/30/2023

  We are so sorry you have been experienced issues with our services. We take pride in our service and customer care. We will work hard to give you the work you deserve. Please reach out to us and we will put you as a priority. Thanks and we are so sorry. We hope to make it right. Give us a call any time.

  Business Response

  Date: 06/30/2023

  We are so sorry you have been experienced issues with our services. We take pride in our service and customer care. We will work hard to give you the work you deserve. Please reach out to us and we will put you as a priority. Thanks and we are so sorry. We hope to make it right. Give us a call any time.

  Customer Answer

  Date: 07/07/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********* 
  I attached the conversation we had via text.  I have called multiple times.  The only way to get in touch with someone is to leave a message or text.  This is the worst company I’ve ever had to deal with.
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  T****** ****

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to have my account cancelled I found a better solution and safer one for my home and plant life. Nomo’s products have put my extensive garden at risk.

  Business Response

  Date: 06/26/2023

  ******

   

  According to my records this looks like it was resolved and maybe didn't need this review through the bbb? We are always here for you. Give us a call if you feel this hasn't been resolved. Thank you.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 1st a sales agent came to my residence lied to me and told me that 1) Nomo is just a small, local family business, 2) my next door neighbors also signed up for this service. I signed up because my next door neighbors help me take care of my yard and if they had signed up, they would've advised me to do the same. I entered into the "contract" under false pretense and false advertising, but am not only able to exit if I pay $200. The contract was void upon signing and was based off of incorrect information.

  Business Response

  Date: 06/26/2023

  We are so sorry. We strive to make the sales process to go very easy and smooth for the consumer. We will need to follow the signed service agreement and the recorded welcome call. We aren't sure how we can verify either way what the sales rep said. We train everyone to be honest in their dealings. You are free to cancel the agreement but just like in the signed agreement and recorded welcome call you agreed to pay the discount given. We are unable to do a 1 time $50 treatment that costs us so much more than that. Please review the agreement and give us a call. Thank you.

  Nomo Pest Solutions

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nomo showed up to my door with a sales person. The sales person told me about the service. “Full yard coverage” with granular spread, spray around the foundation and knockdown for spiders and wasps. During the conversation I asked if they were licensed in the city. The sales person said yes and the office takes care of it. The tech came out the next day to start the “service”. The first service was on the weekend. I was not home for the first 4 minutes of the service. From my video the the tech supposedly completed my entire back yard. He spent the remainder of the time in the front and side. He did one line in my front yard with the granular spread. I live on 3/4 of an acre. My back yard is bigger than my front. Tech left with the job not completed. I then sent an email to nomo alerting them the tech had not done what was told to me per the contract. They said they would send a tech back out. After several emails, excuses and how great and efficient their techs are they sent the tech back out. The tech never went into the back. I then sent an email notification to them it was still not complete. Several more emails back and forth. They informed me they could send another tech back out Monday - Friday 8-4. I told them I would need to have them back out on the weekend or weekday after 6. They told me they don’t work on the weekends. Even though they did my first service. I asked them for the license to work in the city of Belton. They provided a license for the state of Kansas and Missouri but not for Belton. I contacted the city of Belton and found out they are not registered to do business in the city (required). I then told them they lied and misinformed me. I told them they voided the contract. I then get an email stating they closed my account. I put a hold on charges. I then get charged for them canceling my account. My bank said they used a different name. Yard still not done, 44 emails, videos of the work not done and charged for cancellation.

  Business Response

  Date: 06/26/2023

  Many cities differ from how they require licensing to do service. Many just require us to have a state license and we obviously are licensed through the department of agriculture. Many cities require the business license for brick and mortar shops that have an actual physical location. If that isn't the case with Belton we can easily obtain that license.  Thanks for reaching out. This wouldn't void the contract, this would be considered a non negligent error and can be easily fixed. According to the state and Department of Agriculture who we report to we are legal. We will look into this further. Thank

  Customer Answer

  Date: 09/29/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  Deserve to be paid? The work was never completed. I did not stop payment on the initial because I don’t think that would be fair because at least something was done. I am a fair person.  But you mention the employees are independent contractors? Funny part is the person who visited my door claimed to be the owners brother in law. That person should know tall about the company you would hope. So when the owners brother in law tells me they are registered I would expect to take that as truth. But now you are threatening me with collections all because you want money for something that was lied to me and then never followed through with.  On top of that you all closed my account and charged me money. I can only thing a company out to commit fraud / scam people would promise something and then try and cheat people out of more.

  
  

  
  Sincerely,
  
  Justin Letzig

  Business Response

  Date: 10/11/2023

  All we have is the service agreement and the recorded welcome call. We have our business registered through the department of commerce and have all of our proper licensing in your area. As far as the city license it wouldn't void your contract. We are happy to talk to anyone from the city. Many cities in the area do not require a business license for the particular city. Again we are always wanting to do what is right with licensing. The bill from work performed and professional products laid would be sent to a bad debt collections agency if it goes unpaid. 

  Nomo Pest Solutions