Complaints

• Initial Complaint

  02/11/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a car fallen of October. My 90 day tag was up December 25. I called before that date, asking about my title. I was told that it was sent the 23rd of December. Okay, so I waited the 45 days they said wait. I called this Friday, February 8th. They said they would investigate and call me right back. It's now Tuesday February 11th. I have called 4 times and all times been sent straight to voicemail. I'd like my money back I'm done wasting my time.

  Customer response

  02/12/2025

  I would like this complaint removed please. It was resolved. 

• Initial Complaint

  01/21/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Redline sold me a lemon and also did not pay or activate my $3000 warranty. The day I brought my car home, it was only 2 hours when the check engine light came on. They took car back and had for 6 weeks. I went and picked it up again and they said everything was good. Four days later the check engine came on again and I paid to have that fixed, The 3rd time check engine light came on it was timing chains. That is when I found out Redline had took my money but had not activated my warranty.

  

  Business response

  01/21/2025

  We understand the issues, we want to work with the customer to make it right. ***** will reach out to customer

  Customer response

  01/28/2025

  Redline still has not contacted me as of 1/28/2025.  On 1/28/2025, I emailed Redline and asked them to respond with a plan of action to resolve this issue.  I told them that if I had not received a response by 1/30/2025 at Noon, I will seek legal counsel.  I have prepared a letter to legal counsel if Redline will not respond.  

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Redline to trade my F150 and needed an even trade for something. Was looking at a Jeep Cherokee but they said it was too much so looked at a Jeep Compass. Signed all the paperwork and took the Jeep home on July 17th. 24 hours later the engine came on so I took it back and they ran the codes said it could be the O2 senors or the catalytic converter but we will change the O2 sensor for you. So I made the appt to come have it fixed on that next Monday. When I went nobody knew what I was talking about and ***** wasn't there. This went on for a week so I took it to Briggs where I found out it was the catalytic converter which was on recall so Reline should have caught this when doing there so called inspections they do. Then before getting my title my brakes started making noises so I took it to have them looked at $1300 worth of brakes that needed repaired which I couldn't have done all that damage in a month! I did go talk to **** which he was nice about it said he would fix the brakes. So I took it to them to fix. Next day after getting my Jeep back started hearing the noise again took it back to who checked it before and Redline only fixed half the brakes which **** said he would fix the brakes NEVER said half the brakes! Also not paying attention to the mileage ***** wrote down on the paperwork until I got the title, he wrote down the mileage of the Jeep from the title which means my 1000 mile 30 day warranty expired as soon as I drove off the lot because the Jeep had way more mileage then the miles on the title. I went to a real dealership and traded Jeep that was never safe to be put on the lot to sell and will tell everyone I know to never buy a vehicle from Redline. Obviously the 3 Inspection they do they don't do very well or at least brakes are not something that are important enough to Inspect!!!

  

  Business response

  10/08/2024

  ***** purchased a 2016 Compass, she took it on several test drives. She was very happy with the purchase, we did hear from ***** about a week later  ***** stated that she took it to a repair shop for the brakes and they quoted her over one thousand dollars.  We told her even though brakes are NOT covered under our 30 day  50/50 powertrain warranty. Which we went over at the time of the sell, that we would still  help.   She brought in and we replaced the front brakes, rotors, and o2 sensor.  At the time of the sale no lights were on the vehicle, but with used cars one week could be fine and next week they could have issues. We did not fix half the brakes, we took care of it all, Redline always tries to be more than fair.  She was happy and left, that was the last we heard from *****

  Customer response

  11/06/2024

  
  Complaint: ********
  
  I am rejecting this response because: obviously they don't even know which customer they are talking about. For one I only tested drove the vehicle once not a few times and I didn't take the vehicle to my mechanic I took it to a dealership because you guys wouldn't help me when I only had the vehicle a week. I changed my mind I would at least want some of the money back from all the hassle between dealership, getting brakes looked at twice and bringing it to you guys at least twice a week for the first month and getting nothing done from you. I would like $2000 for all the hassle.
  
  Sincerely,
  
  ***** *******

  

  Business response

  11/19/2024

  We pride  ourself in are customer service, but we also cant just hand out money.  We defiantly remember  ***** Brazzle, and we went above and beyond for her.  We did brakes and o2 sensors for her even though it wasn't covered under our 50/50. 

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Its been almost 2 months and i haven't received any of my paperwork my contract or my title. More than that I've been trying to get them in contact with my mechanic and they haven't been responding. If i get a ticket for expired tags ill be forced to bring my lawyer into this for financial difficulties.

  

  Business response

  08/29/2024

  This is in response to ***** ******* ***** ****** bought a vehicle from Redline Auto on 7/13/20204. At that time he received copies of all of his paperwork from the finance manager.  Mr. ******** title was sent out on 8/27/24 and he received the title on 8/29/24 (***** Tracking #************) Mr confirmed he received the vehicle title today on 8/29/24 at 2;20pm via a phone call.  Mr. ****** received his title 2 weeks before his 60 day temporary tag expires. We gave Mr. ****** adequate time to get his vehicle registered. 

  Customer response

  08/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them about 6 or more months ago. I've contacted them to get my title once every week an then my 60 day tag expired so they gave me a dealer tag to drive on. After 4 months I contact the dmv who gave me a number for the state an someone got ahold of me. It's been 6 or more months an I still haven't gotton a tittle for my car an nobody wants to tell me what's going on.

  

  Business response

  08/21/2024

  We are working on the title. Sorry about the trouble. The title is coming from tennessee. They are very difficult to work with. We did get info from them that they were going to mail this week. We sent the packet to them for the third time, they assured us it will be ready soon. That's all the info they have given us, So not to long now I hope. However, if customer would like, we will buy the vehicle back. We are doing everything we can working with the DMV in Tennessee. so sorry for the trouble, again, we will do what the customer wants. If he would like for us to buy it back we sure will. But if can wait just a little longer the title will be here. We will give him some free gas and oil changes if he wants to wait. 

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2016 Scion iA from redline on August 2nd,. I paid in full at the time of purchase. Due to living in Oklahoma, shipping was necessary The Finance Manager assured me that the car and all other necessary paperwork would be delivered to me by August 5th. The vehicle arrived around 8:00 pm that day, but there were no documents included in the shipment. I contacted the dealership to inquire about the missing paperwork. I was informed that the dealership did not have the title and they were unsure of when it would be available. They promised to contact me with updates on the status of the title and other missing paperwork. While I did receive an email containing a temporary registration tag on Aug 6th, this was the only correspondence initiated by the dealership throughout this ordeal. Concerned by the lack of updates and about the missing paperwork, I contacted the dealership again on August 8th. It was then that i was admonished for my inquiry and was falsely assured that the title would be mailed the following day, August 9th, or Monday, August 12th, at the latest Given the previous lack of communication and broken promises, I sent a follow-up email on August 13th requesting tracking information for the paperwork. I did not receive a response On August 15th, I called the dealership again to inquire about the tracking information for the paperwork. My inquiry received profanity-laced insults and no further information other that that it had been mailed the previous day (the 14th) nearly a week after the second promise of shipment. the dealership also promised to reimburse me for a bad tint job, and a faulty infotainment unit. I have not received this. As a result of the their lies and unprofessional conduct, I am now in possession of a vehicle which lacks proper documentation. This has caused me considerable stress and inconvenience. I have also been subjected to extreme levels of disrespect and unprofessionalism by dealership employees

  

  Business response

  09/09/2024

  We are really not sure what the problem is here., No one lied about title work. It is 60 days, that's why he got a 60 day tag. We sent the paperwork to him in less than 2 weeks after sale. There was a mistake unfortunately, we did not fill the title properly. That is our mistake, We paid for him to return it to us. This illegal talk about not owning, I have no clue what customer is going on about. We sent money paying for the things we said we would pay for. We paid for everything we said we would. 

  

  Business response

  09/24/2024

  We are not going to argue with *** ***** regarding the legality or what ever he is saying. We have sent him the money that was agreed on (more than what was agreed) this is nothing we have stating we were going to pay for the info center. He is correct that we missed a signature on the title, however we have sent paid for overnight envelopes to cover this. We are not sure what *** ***** is being so difficult, we understand sometimes people like to take their frustrations out on us, comes with the territory. We are saddened that *** ***** is not happy, however, we feel we have done what we can to remedy the mistake we made on the title at this time

   

  Customer response

  10/01/2024

  
  Complaint: ********
  
  I am rejecting this response because this dealer is lying :) 

  It seems they need to go back to sunday school to learn the lessons of integrity, honesty, and respect. While they do that, I’ll be enjoying my refund as ordered by the Kansas Department of Revenue. 
  
  Sincerely,
  
  ******* ****** 

  <3

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from redline auto plaza and within 40 something days the transmission went out. There warranty is 30 days 50/50 so they spoke to there warranty company and where able to help us with it even tho it was out of the warranty we had to pay $2,000 to get the transmission fixed. When that happened there mechanic passed away so they had found a mechanic to fix the Jeep the mechanic that replaced the transmission damaged our car a tree branch fell on it and dented it he didn’t bolt up the transmission all the way it was missing 4 bolts he didn’t put a piece back into the car which made the car shift hard and everytime we would break in the car it would jolt us forward Russ the guys that sold us the car also told us that the motor wasn’t mounted. we had the car for 3 hours after we got it back from being “fixed” took it right back due to noticing the damages and how it wasn’t fixed. Redline asked the mechanic what happened they told them it was a tree branch that fell on our car. Then we got our car back and we had it for maybe 2 weeks since it was “fixed” and we had just put the last of our money into gas and I went to start the car it wouldn’t start it was saying service transmission I couldn’t move the car at all. Redline towed it back to there shop and looked at it did not mention once to us that we would be charged for them diagnosing it. We got told that the jeep has electrical problems now and that the mechanic has only ever seen that happen when a car gets flooded. Then he said they wouldn’t work on the car bc of the electrical problems. That we could trade it in for $8,000 and we had to bring the loaner car back by the following Monday. So I had made a comment about how are they still in business on a Facebook post and they got mad about that called me and told me that I needed to bring the loaner back by the end of the day or else they would report it stolen and to get my car off there lot or else they’d have it towed.

  

  Business response

  07/30/2024

  On 02/23/24 **** ******* purchased a 2014 Jeep Cherokee. Approx. 37 days after that purchase she called to report that the jeeps transmission went out and stated "I know were outside the warranty offered by the dealership but will you please help us fix it" We agreed to help under our 50/50 dealership warranty. We had the vehicle towed to our dealership and began work on the vehicle. During the time were working on the Jeep a storm came through and the Jeep was damaged. when we turned the jeep back over to **** ******* she did report some issues with how it was running. They paid us 1700 to fix the transmission even tho the agreed price was 2000. She stated constraints as to the reason for the less payment and stated that she needed to pay for the registration. We inspected the vehicle and noticed some things were done poorly and some other things needed to be replaced. We took full ownership of those issues and fixed them at not cost to **** *******. During the time we were fixing those issues we also provided **** ******* with a vehicle to drive at no cost. **** ******* stated to us during this time that she was unsure if she wanted to keep the Jeep and asked us if she could return it. We said no but were welcome and happy to allow her to trade it in for fair market value. Approx. 16 days after **** ******* took the jeep into her possession she called us and stated that they were at a gas station and the jeep "would not move and was throwing warning lights on the dash that said service transmission" We said okay and told her we would look into the issue as the transmission was under warranty. This was after **** ******* made it clear to us she didn't want to keep the Jeep and after a massive storm in the area that flooded a good portion of our area and surrounding area. We towed the Jeep back to our shop at no cost to her and began to look into her claims. Right away our mechanic stated that it was not a transmission issue but a electrical one. He stated that he has only ever seen this when someone drives through a large body of water. The Jeep would not communicate with any systems. We informed **** ******* of our findings and told her again that we would accept the Jeep on trade for fair market value but we would not fix the issue for her as it was not related to the transmission was out side of our dealer warranty and was a electrical issue. We informed **** ******* that we would tow it any where she chose at no cost and that we would give her the weekend to decide but we needed out loaner car back by Monday. The following day we were alerted to a Facebook posting that **** ******* commented on that stated "So were not the only one dealing with bull shit from this company? How are they still in business?" This took our entire team by surprise because we had gone above and beyond for **** ******* and her family through this entire ordeal some 5 months after she bought her car, we gave her a loaner at no cost, fixed other issues, not transmission related at no cost, and put a transmission in the Jeep for her for only 1700, 300 short of our original agreement. We called **** ******* and told her that due to her comments on a social media site (that she had every right to make) we were no longer going to be helping her and that she needed to return our loaner and pick up her Jeep. Later that evening **** ******* arrived at our dealership with the police and 6-7 other people, the people in **** ******* party begin yelling and screaming at our entire team and disrupting business, they also threated our team. At this point we told them they needed to leave or we would contact the police to remove them from our property. We feel that we have went above and beyond our standard dealer warranty that was explained and signed at the time **** ******* purchased the vehicle and at this time no refund is warranted. 

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a vehicle on April 15th, 2024. When my husband test drove the vehicle, he noticed some shaking when we hit 30 mph and 60mph. When we asked Redline they said it was just fuel build up and an easy fix. We were also made to feel that if we wanted the vehicle we need to purchase right now as someone was applying online for purchase. The very next day the shaking increased. We had called redline asking to speak with ***** about the issue. ***** wasn't available and they told us he will call us back. We never got a call back, so we took the vehicle in to our normal dealership to be looked at. It took almost 2 weeks to get our diagnosis. In that time we never heard back from redline and had called 2 other times trying to update them on what was going on. Turns out the transmission is bad and was going to cost us $8000. More than half of what we paid. We finally got a hold of redline. When we finally got the car back into redline it was past our 30 days. They said we just needed to do a transmission flush and to let them know if it fixed the issue. The second we drove off the lot it started shaking again. We called them back and left another message for *****. We still haven't heard back. We know have a car we can't afford to fix and can't drive without doing more damage. It seems we were sold a car with a transmission issue that wasn't disclosed and the keep giving us the run around.

  

  Business response

  07/29/2024

  Redline has taken the vehicle back. We are working with the customer to establish a refund. 

  Customer response

  08/05/2024

  I’m not sure why my complaint was closed. I still have my vehicle. It is a 2016 GMC Acadia. I bought it April 15th I was approved with a company. I never put any money down and I currently have a loan out with Colorado credit union. I have constantly been getting the run around because they keep confusing me with someone else. This is very frustrating. 

  

  Business response

  08/13/2024

  We have a 30 day powertrain warranty and offer extended warrantys for issues like this. The transmission is not $8000, if they want redline will do 50/50 if the transmission is truly messed up and began when customer says. Our mechanic will be able to tell. But yes we will do 50/50 that is our 30 day warranty that we will extend to 6 months for customer

   

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I bought a 2005 f-250 super duty for almost $14,000 from Redline on September 2nd 2023 with an extended warrenty that ***** said would cover any and all repairs it may need, because it is an older vehicle and thats why we got the warrenty. I had contacted ***** ***** at Redline on Sept.5th about an oil/coolant leak. I cannot remember the date I brought it back to be 'fixed', but it was still leaking majorly. I took the truck to a Ford dealer a town over on April 11th due to the leak that was still happening after Redlines 'fix'. Ford did an inspection and found that the engine alone needed alot of work, specifically $9,182.28 Side note, the mechanic and service advisor specifically said the truck had all these problems when you bought it. Lucky we got the extended powertrain plus warranty. Well they denied the claim. Went to Redline to explain everything to ***** and he basically said Well that sucks, if you want to trade it in we will give you 5,500? Or get a second opinion. Ok, so on May 4th(after only getting the truck back a few days prior) we took it to the other Ford shop in the other town. They did their inspection and came up with a new total. $17,647.93 in repairs to the engine and the rest of the truck. Again, this Ford said it had all these issues at the time of purchase. Then Ford sent in a warrenty claim, took forever to actually get a response. And that turned out to ONLY cover max 3,000 of repairs. We bought the truck and warrenty for almost $14,000, still owe about $9,000 on it and it needs the same amount we owe as repairs for the engine alone, let alone twice what we owe in bumper to bumper repairs. And because of the repairs it needs, it cannot be driven. I put LESS than 6,000 miles on it and only drove it for 7 months and it has been at shops since.

  

  Business response

  07/30/2024

  ****** came to Redline at the end of August 2023. She was interested in our 2005 Ford F250 and wanted her husband to inspect the truck before she purchased. The truck passed Sean’s inspection and they purchased September 2 2023. About a month later Sean stopped in asking if we could look for any antifreeze leaks. We flushed system and checked all hoses.  Almost a year later they came to Redline saying the truck was at  the dealer and it cost 9k to repair. We offered to take truck in on trade, they both declined and left. 

  

  Business response

  08/20/2024

  The vehicle is what it always was and no we don't sell and do this to people. If we did we wouldn't sell 50 a month and be one of the highest rated dealers. I am sorry you are not happy, but there is nothing else we can do. We did not know the engine was going out (if it is). Why would we sell something knowing that, so we can deal with someone upset. we would never, its sad the cust has convinced themselves of this.

  Customer response

  08/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  This is still lies. I will continue to reject all responses and let everyone know how you do business. Very shady business practices.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  11/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am a Viet Nam veteran and I bought a car from Redline Auto Plaza for my grandson. He has had several repairs that the warranty did not cover. They installed struts incorrectly and do not respond to our calls.

  

  Business response

  11/18/2023

  Mr. ******** did not purchase the car from us, He isnt on any paperwork. ****** ****** is the customer who bought the car and is on the paperwork. I can not give any information to Mr.******** because of the privacy requirements. He might have given money to Mr. ******* but Mr. ******** is not a customer of ours. Not sure how to proceed? 

   

  Thank you

  Customer response

  11/20/2023

  I am the one who paid for the car while I was still living in Florida. My name is also going on the title. I am filing the complaint because they refused to deal with my grandson. The car was in Subaru shop for two weeks getting things fixed that was wrong when he purchased the car. I had to pay over $3,ooo.oo for things that were defective when he bought the car. Then when he took the car to have the struts put on in agreement when he bought the car they did not install them properly. I want reimbursed for the money that the warranty did not fix.

  

  Business response

  12/12/2023

  The customer did purchase Subaru as indicated. As with all our used cars we implement 3 inspections. We are mainline looking at engine transmission issues on 7 year or older vehicle. We note problems but do not fix everything. If it is broken we fix, if components are wore but not broken we take into account of the year and miles and type of vehicle to decide if we will fix these other components. The customers inspected the subaru 4 hours both times they came in prior to buying. We agreed to fix some issues they felt were wrong with vehicle. However, we did infact make a mistake on one of the fixes and it will me made right. The customer took vehicle to another mechanic weeks after sale and this mechanic talked them into paying a inflated price for fixes they don’t necessarily need at the moment, but yea the fixes did In deed help performance of the vehicle. Now they are asking us to pay for these items which infact are “wear and tear” we simay can  not do that. It’s a precede we do not want to set. We will always hzoznor why we say we will do

  Customer response

  12/13/2023

  
  ********** ********
  
  I am rejecting this response because: the car was taken to a Subaru dealer and the reason he waited weeks after the purchase to complain was because the car was in the shop for two weeks. I feel he was taken advantage of because ***** would never return his calls to schedule what they agreed to pay for. Then when they finally got the parts to fixe what they agreed on the put the parts on wrong and we had to take it  back to Subaru.  I would never advise anybody to buy a car from these people. Made several calls to talk to the owner to discuss this and never got to talk to him. We will probably take the next step to consult a lawyer.
  
  ********** ***** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩